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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong>JOB PURPOSE:</strong></p><p>Lead and coordinate customer projects from initiation through delivery, ensuring a high level of customer satisfaction. Serve as a strategic liaison between internal departments and external clients, managing timelines, resources, and communications.</p><p><em>&nbsp;</em></p><p><strong>ESSENTIAL DUTIES and RESPONSIBILITIES:</strong></p><ul type=\"disc\"><li>Lead project planning, coordination, and execution across departments including engineering, production, and logistics to ensure on-time delivery of projects.&nbsp;</li><li>Communicate with customers regarding project status, changes, and delivery schedules.&nbsp;</li><li>Manage customer accounts, ensuring timely resolution of issues and efficient workflow.&nbsp;</li><li>Process orders, RMAs, credits, freight claims, and replacement orders.&nbsp;</li><li>Verify all raw materials are on schedule with purchasing.</li><li>Coordinate shipment with customers based upon scheduling of project for raw material acquisitions, production capacity/status, and delivery requirements.</li><li>Relay information from customers to engineering and production departments regarding order changes and/or clarifications.</li><li>Respond to customer inquiries such as order status, freight rates, price list quotes, product information, and discrepancies.</li><li>Collaborate with internal teams to resolve product issues and implement improvements.&nbsp;</li><li>Promote new products and assist in training team members.&nbsp;</li><li>Assist team members with their tasks as necessary based on workload.</li><li>Work with Product Development and Engineering departments to correct any design or manufacturing errors.</li><li>Basic understanding of installation practices with the ability to assemble educational furniture products.</li><li>Proficient at using power tools.</li><li>Some travel is required.</li><li>Perform other duties as assigned.</li></ul><p><strong>SUPERVISORY/MANAGEMENT RESPONSIBILITIES:</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><em>Communication:</em> Articulate complex matters and effectively express ideas and information in a clear and organized manner, so it is understood by others, both orally and in writing.&nbsp;</li></ul><ul type=\"disc\"><li><em>Organization and task prioritization</em>: Effectively prioritize tasks to allow for work with clear objectives and ensure that all efforts are directed and aligned with the company&rsquo;s goals.</li></ul><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><em>Conflict Resolution:</em> The ability to communicate clearly, empathetically, and patiently to handle conflict in a respectful and optimistic way which encourages growth and learning within the organization.</li><li><em>Interpersonal skills</em>: Interact and influence at all levels of the organization including executive leadership, cross-functional teams, and third parties.</li><li><em>Teamwork and Cooperation</em>: The ability to work cooperatively within diverse teams, work groups, and across the organization, to achieve group and organizational goals.&nbsp;</li></ul><p><br></p><p style=\"margin-left:0in;\"><strong>MINIMUM REQUIRED QUALIFICATIONS:</strong></p><p><strong>Education:&nbsp;</strong>High School Diploma or GED equivalent</p><p><strong>Experience and/or Training:</strong></p><ul type=\"disc\"><li>5 years of experience in Customer Service in a manufacturing environment.</li><li>1 year of experience working with an ERP or closely related system.</li></ul><p><strong>Licenses/Certificates:&nbsp;</strong>None</p><p><strong>Technology/Equipment</strong>:<strong><em>&nbsp;</em></strong>Proficiency working in Microsoft Office Suite.</p><p style=\"margin-left:0in;\"><strong>PREFERRED QUALIFICATIONS:</strong></p><p style=\"margin-left:0in;\"><strong>Education:&nbsp;</strong>Associate&rsquo;s degree in administrative services</p><p style=\"margin-left:0in;\"><strong>Experience and/or Training:</strong> None</p><p style=\"margin-left:0in;\">Licenses/Certificates:&nbsp;None</p><p style=\"margin-left:0in;\">Technology/Equipment:<em>&nbsp;</em>None</p><p style=\"margin-left:0in;\"><em>&nbsp;</em></p><p style=\"margin-left:0in;\"><strong>PHYSICAL AND MENTAL DEMANDS:</strong></p><p style=\"margin-left:0in;\">Sitting for long periods of time, 6-8 hours per day. Walking, speaking, hearing, and seeing. Listen and observe the environment for hazard prevention. Use hands for tools and typing. Semi-frequently lift up to 50 lbs.&nbsp;Some tasks may require employee to bend, stoop, twist, and turn.</p><p style=\"margin-left:0in;\"><em>&nbsp;</em></p><p style=\"margin-left:0in;\"><strong>WORKING ENVIRONMENT:</strong></p><p style=\"margin-left:0in;\">Indoor office working environment. Office is temperature-controlled all year round. Minimal hazards identified.</p></div>\n",
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