First Responder Print Specialist

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong>Job Title: </strong>Field Representative II - First Responder Print&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p>In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong>Roles and Responsibilities:</strong>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong>Qualifications Must Have:</strong>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>High School Diploma (or equivalent) with a passion for technical support and customer service excellence.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Technical training &amp; certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong>Qualifications Nice to Have:</strong>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <ul>\n  <li>Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.&nbsp;</li>\n </ul>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p>If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.&nbsp;</p>\n</div>",
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