U.S. Based Contact Center Service Design Lead

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  "language": "en",
  "location": {
    "raw": "WI Headquarters-Wisconsin, West Bend, WI, United States",
    "city": "West Bend",
    "region": "WI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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      "region": "WI",
      "country": "United States",
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    "countries": [
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  "remote_policy": "hybrid",
  "salary_period": "week",
  "workplace_type": "hybrid",
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{
  "Id": "be3a676c-e123-4f08-bc04-4cf0fd081a2d",
  "Title": "U.S. Based Contact Center Service Design Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
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      "Address": {
        "City": "West Bend",
        "Line1": "1000 Freedom Way",
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        "State": {
          "Code": "WI",
          "Name": "Wisconsin"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "53095"
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      "Coordinates": {
        "Latitude": 43.4201314647694,
        "Longitude": -88.18352598591954
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      "LocalizedDescription": "WI Headquarters-Wisconsin"
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  "MatchScore": 1,
  "PostedDate": "2026-03-13T21:29:08.451Z",
  "JobCategoryName": "Contact Center",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "Are you passionate about designing service experiences that empower employees and elevate customer outcomes?\n\nDelta Defense is seeking a strategic and hands-on leader to shape the end-to-end advisor experience within our contact center. This role sits at the intersection of operations, process design, and strategy—ensuring that workflows, systems, policies, and expectations align to create a frictionless and scalable service model.\n\nThis is a headquarters based role. For those opting for a hybrid schedule, this involves working in-office three days a week. Applicants outside a reasonable commuting distance must be willing to relocate.",
  "MatchedLocations": [],
  "RequisitionNumber": "USBAS001964"
}