Spanish/English Customer Service Representative - Remote TP83802

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      "Value": "<b><i>ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS</i></b> - Our organization works with partner companies to source qualified talent for their open roles.<br><br><strong>*****The following position is available to <i>Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers</i>.*****</strong><br><br>If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.<br><br><br><span style=\"font-family: verdana, geneva; font-size: 10pt; color: #333333;\"><span class=\"ui-provider ed bhb bcq cee cef ceg ceh cei cej cek cel cem cen ceo cep ceq cer ces cet ceu cev cew cex cey cez cfa cfb cfc cfd cfe cff cfg cfh cfi cfj\">At this time, the employer can only offer employment to individuals located in the following states: Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</span></span><br><br><br>Your Responsibilities<br><br>Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.&nbsp;<br><br>&nbsp; &nbsp; Fluent in English and Spanish<br>&nbsp; &nbsp; Handle and carefully respond to all customer inquiries<br>&nbsp; &nbsp; Provide excellent customer service through active listening<br>&nbsp; &nbsp; Work with confidential customer information and treat it sensitively<br>&nbsp; &nbsp; Aim to resolve issues on the first call by being proactive<br>&nbsp; &nbsp; Appropriately communicate with customers<br>&nbsp; &nbsp; Calmly attempt to resolve and de-escalate any issues<br>&nbsp; &nbsp; Escalate interactions when necessary and appropriate<br>&nbsp; &nbsp; Track all call related information for auditing and reporting purposes<br>&nbsp; &nbsp; Provide feedback on call issues<br>&nbsp; &nbsp; Upsell if required<br><br><br><br><br>#LI-Remote<br><br><br>&nbsp;",
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