Field Service Manager

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    "raw": "Little Rock - AR, Little Rock, Arkansas, United States",
    "city": "Little Rock",
    "region": "AR",
    "country": "United States",
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{
  "id": 2594820,
  "city": "Little Rock ",
  "guid": "6vnv8",
  "slug": "field-service-manager-1",
  "tags": [],
  "title": "Field Service Manager",
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  "country": "United States",
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  "location": "Little Rock , Arkansas, United States",
  "position": 4,
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  "locations": [
    {
      "id": 276850,
      "city": "Little Rock ",
      "name": "Little Rock - AR ",
      "note": null,
      "state": "Arkansas",
      "street": null,
      "country": "United States",
      "state_code": "AR",
      "postal_code": null,
      "country_code": "US",
      "translations": {
        "en": {
          "city": "Little Rock ",
          "name": "Little Rock - AR ",
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          "street": null,
          "postal_code": null
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  "created_at": "2026-05-06 17:45:41 UTC",
  "department": null,
  "options_cv": "required",
  "state_code": "AR",
  "state_name": "Arkansas",
  "updated_at": "2026-06-01 20:29:17 UTC",
  "careers_url": "https://ballysintralotsa.recruitee.com/o/field-service-manager-1",
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  "description": "<p class=\"MsoNormal\"><strong>Intralot, Inc.&nbsp;is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.&nbsp;</strong></p><p class=\"MsoNormal\"><strong>Overview:</strong></p><p class=\"MsoNormal\">The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. &nbsp;This position reports directly to the General manager.&nbsp;</p><p class=\"MsoNormal\"><strong>&nbsp;Education, Training and Experience</strong></p><ul><li><p>Bachelor’s degree in business management, supply chain, or equivalent field service management experience.</p></li><li><p>2-3 years' experience in supervision of field service operations, inventory control, and/or warehouse management.</p></li><li><p>Experience supervising, scheduling, and dispatching a field service team.&nbsp;</p></li><li><p>Leadership experience in union and non-union businesses desired</p></li></ul><p class=\"MsoNormal\">&nbsp;<strong>Knowledge, Skills, and Abilities</strong></p><ul><li><p>Proven knowledge of leadership principles and practices of positive employee relations.</p></li><li><p>Ability to review the work product of others to ensure conformance to standards and specifications.</p></li><li><p>Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch</p></li><li><p>Ability to work with customers directly to schedule and dispatch service calls.&nbsp;</p></li><li><p>Ability to quickly analyze, prioritize and resolve technical and logistical problems.</p></li><li><p>Ability to prioritize, organize, control expense, and manage major projects within budget and to completion.</p></li><li><p>Working knowledge of OSHA and industrial safety matters.</p></li><li><p>Must successfully complete a MVR, drug, criminal, and credit background investigation.</p></li></ul><p class=\"MsoNormal\">&nbsp;<strong>Duties and Responsibilities</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities. &nbsp;Other miscellaneous duties may be assigned.</p><ul><li><p>&nbsp; Train field service technicians on proper procedures and techniques required to perform their individual duties.&nbsp;</p></li><li><p>&nbsp; Work directly with customers to schedule their service requests within our defined SLA’s&nbsp;</p></li><li><p>&nbsp; Field service scheduling, dispatching, monitoring and management. &nbsp;</p></li><li><p>&nbsp; Provide assistance with troubleshooting equipment problems.</p></li><li><p>&nbsp; Provide technical support to Field Service Technicians and customers.&nbsp;</p></li></ul><p class=\"MsoNormal\"><strong>&nbsp;&nbsp;</strong></p><p class=\"MsoNormal\"><strong>Employment Eligibility Verification&nbsp;</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Must possess valid documentation to establish identity and U.S. employment eligibility.</p><p class=\"MsoNormal\"><strong>&nbsp;Security Requirements</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. &nbsp;A pre-employment drug screening is also a requirement.</p><p class=\"MsoNormal\"><strong>Special Requirements</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Must possess valid driver’s license with a clean driving record.</p><p class=\"MsoNormal\"><strong>&nbsp;</strong></p><p class=\"MsoNormal\"><strong><em>&nbsp;</em></strong></p><p class=\"MsoNormal\"><strong><em>Intralot, Inc. is an Equal Opportunity Employer</em></strong></p><p style=\"min-height: 1.7em;\"></p>",
  "postal_code": null,
  "company_name": "BALLY’S INTRALOT SA",
  "country_code": "US",
  "published_at": "2026-05-06 17:46:59 UTC",
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  "translations": {
    "en": {
      "title": "Field Service Manager",
      "highlight": null,
      "description": "<p class=\"MsoNormal\"><strong>Intralot, Inc.&nbsp;is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.&nbsp;</strong></p><p class=\"MsoNormal\"><strong>Overview:</strong></p><p class=\"MsoNormal\">The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. &nbsp;This position reports directly to the General manager.&nbsp;</p><p class=\"MsoNormal\"><strong>&nbsp;Education, Training and Experience</strong></p><ul><li><p>Bachelor’s degree in business management, supply chain, or equivalent field service management experience.</p></li><li><p>2-3 years' experience in supervision of field service operations, inventory control, and/or warehouse management.</p></li><li><p>Experience supervising, scheduling, and dispatching a field service team.&nbsp;</p></li><li><p>Leadership experience in union and non-union businesses desired</p></li></ul><p class=\"MsoNormal\">&nbsp;<strong>Knowledge, Skills, and Abilities</strong></p><ul><li><p>Proven knowledge of leadership principles and practices of positive employee relations.</p></li><li><p>Ability to review the work product of others to ensure conformance to standards and specifications.</p></li><li><p>Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch</p></li><li><p>Ability to work with customers directly to schedule and dispatch service calls.&nbsp;</p></li><li><p>Ability to quickly analyze, prioritize and resolve technical and logistical problems.</p></li><li><p>Ability to prioritize, organize, control expense, and manage major projects within budget and to completion.</p></li><li><p>Working knowledge of OSHA and industrial safety matters.</p></li><li><p>Must successfully complete a MVR, drug, criminal, and credit background investigation.</p></li></ul><p class=\"MsoNormal\">&nbsp;<strong>Duties and Responsibilities</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities. &nbsp;Other miscellaneous duties may be assigned.</p><ul><li><p>&nbsp; Train field service technicians on proper procedures and techniques required to perform their individual duties.&nbsp;</p></li><li><p>&nbsp; Work directly with customers to schedule their service requests within our defined SLA’s&nbsp;</p></li><li><p>&nbsp; Field service scheduling, dispatching, monitoring and management. &nbsp;</p></li><li><p>&nbsp; Provide assistance with troubleshooting equipment problems.</p></li><li><p>&nbsp; Provide technical support to Field Service Technicians and customers.&nbsp;</p></li></ul><p class=\"MsoNormal\"><strong>&nbsp;&nbsp;</strong></p><p class=\"MsoNormal\"><strong>Employment Eligibility Verification&nbsp;</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Must possess valid documentation to establish identity and U.S. employment eligibility.</p><p class=\"MsoNormal\"><strong>&nbsp;Security Requirements</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. &nbsp;A pre-employment drug screening is also a requirement.</p><p class=\"MsoNormal\"><strong>Special Requirements</strong></p><p class=\"MsoNormal\"><strong>&nbsp;</strong>Must possess valid driver’s license with a clean driving record.</p><p class=\"MsoNormal\"><strong>&nbsp;</strong></p><p class=\"MsoNormal\"><strong><em>&nbsp;</em></strong></p><p class=\"MsoNormal\"><strong><em>Intralot, Inc. is an Equal Opportunity Employer</em></strong></p><p style=\"min-height: 1.7em;\"></p>",
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      "sharing_description": "Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its e"
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  "category_code": "management",
  "mailbox_email": "[email protected]",
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  "education_code": "high_school",
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  "experience_code": "mid_level",
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  "options_salutation": "off",
  "sharing_description": "Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its e",
  "employment_type_code": "fulltime_permanent",
  "options_cover_letter": "optional",
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}