Remote Support Engineer, PH

{
  "content_hash": "c1eec21cebfbd585edf98f74ac2a2daa1b299fdecdffbc6d0299e7da0af7cb51",
  "source_hash": "928ad8c14b975ebd20b371c1a8327ee19e8e5a4ea25095c0648f95d713cfd936",
  "last_changed_at": "2026-06-06T10:25:20.688Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cebu City, Cebu, Philippines",
    "city": "Cebu City",
    "region": "Cebu",
    "country": "Philippines",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:20.686Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cebu City, Cebu, Philippines",
      "city": "Cebu City",
      "region": "Cebu",
      "country": "Philippines",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Philippines"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "127",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Cebu City",
      "state": null,
      "country": "Philippines",
      "province": "Cebu"
    },
    "departmentId": null,
    "locationType": "1",
    "jobOpeningName": "Remote Support Engineer, PH",
    "departmentLabel": null,
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-05",
    "atsLocation": {
      "city": "Cebu City",
      "state": "Cebu",
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew.</span></span></p>\n<p><span style=\"font-size: 10pt\"><br></span></p>\n<p><span style=\"font-size: 10pt\">At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our client satisfaction? <span style=\"font-weight: bold\">A steady 97%.</span></span></p>\n<p><span style=\"font-size: 10pt\">Our toolbox? <span style=\"font-weight: bold\">Always stocked with the latest tech to make your job smoother and our support best-in-class.</span></span></p>\n<p><span style=\"font-size: 10pt\">Our culture? <span style=\"font-weight: bold\">One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Now, we're looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Position:</span> Support Engineer</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Location:</span> Remote </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Department:</span> Service Delivery</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Hours:</span> 9 am - 6 pm EST (New York City time zone)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">What You'll Do</span></span></p>\n<p><span style=\"font-size: 10pt\">As a Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Become the go-to expert</span> for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Own client communication</span>, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Manage your ticket queue with precision</span>, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Contribute to a knowledge base that actually works</span>, creating and refining documentation that empowers the entire team to succeed.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Act as a liaison</span> between clients and vendors, driving incident resolution and ensuring seamless support from end to end.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Collaborate across the team</span> in weekly meetings and team-led trainings, helping to drive yourself and the company forward.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Lead by example</span>, upholding our commitment to accountability, proactive service, and stellar customer support.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">What You Bring</span></span></p>\n<p><span style=\"font-size: 10pt\">We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a \"no ego\" approach, always willing to help a teammate and drive our collective goals. You'll bring:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Hands-on expertise</span> in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Strong experience</span> with Microsoft 365, Hyper-V, DNS, and DHCP.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Demonstrated knowledge</span> of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">A passion for excellent customer service</span> and a proven ability to build trust and defuse tough situations.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">A track record of creating heavy internal documentation</span> that helps your teammates grow and learn.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Experience with Remote Access Solutions</span> like Remote Desktop and RemoteApps.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">An eagerness to learn</span> and a collaborative spirit—you enjoy helping others move forward.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Why You'll Love It Here</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">A culture where you are more than a number.</span> Your voice is heard, and your ideas can directly shape our processes.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Access to world-class tools</span> and documentation that's actually useful, putting solutions at your fingertips.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Real opportunities for growth</span> through team-led training and exposure to cutting-edge technology.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">A company that rewards initiative</span>, values growth, and supports your professional journey.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">A team that listens, learns, and collaborates to win together.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">If you're ready to step into a role where your technical skills make a tangible impact and you're valued as a key team member, this is your next move.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Let's talk. My IT Crew isn't just a place to work, it's a place to grow, solve, and thrive.</span></p>",
    "compensation": "$10-$12",
    "departmentId": null,
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Remote Support Engineer, PH",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://myitcrew.bamboohr.com/careers/127",
    "employmentStatusLabel": "Full-Time"
  }
}