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    "ShortDescriptionStr": "The General Manager is responsible for the leadership, operational oversight, and financial performance of a diverse campus dining portfolio that includes a allergen friendly dining location and multiple retail locations (markets/cafés). This role provides hands‑on, visible leadership to ensure a high‑quality, inclusive dining program that meets guest expectations while maintaining strict adherence to food safety, allergen controls, operational standards, and University policies.\n\nThe General Manager fosters a culture built on integrity, accountability, respect, and continuous improvement while balancing the unique operational needs of retail convenience dining and allergen‑aware food service. This position manages managers and hourly staff, oversees budgets and labor, and partners closely with culinary, nutrition, facilities, HR, and central dining leadership.\n",
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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">The General Manager is responsible for the leadership, operational oversight, and financial performance of a diverse campus dining portfolio that includes a allergen friendly dining location and multiple retail locations (markets/cafés). This role provides hands</span></span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"color: black;\"><span style=\"font-size: 12pt;\">on, visible leadership to ensure a high</span></span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"color: black;\"><span style=\"font-size: 12pt;\">quality, inclusive dining program that meets guest expectations while maintaining strict adherence to food safety, allergen controls, operational standards, and University policies.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">The General Manager fosters a culture built on integrity, accountability, respect, and continuous improvement while balancing the unique operational needs of retail convenience dining and allergen</span></span><span style=\"color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"color: black;\"><span style=\"font-size: 12pt;\">aware food service. This position manages managers and hourly staff, oversees budgets and labor, and partners closely with culinary, nutrition, facilities, HR, and central dining leadership.</span></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>About the Campus Dining Department</u>:</strong></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Vanderbilt Campus Dining takes pride in the culinary creations served from our kitchens. Our Dining program is highly decorated, the winner of many prestigious awards in the food service industry, including Best On-Site Food Service Operation the Nation, Best Food Service Operator, the prestigious Ivy Award, and many more. We have main dining centers, restaurants and cafes, convenience stores, and we employ over 350 employees.</span></span></p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Key Functions and Expected Performance:</u></strong></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\"><strong>Leadership</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Provide strategic vision and leadership for assigned campus dining hall and all campus market/retail locations, ensuring alignment with Campus Dining goals, student needs, and financial objectives.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Own the overall concept, design direction, and guest experience strategy for the campus markets, ensuring they are visually appealing, intuitive to navigate, and supportive of convenience, inclusivity, and quality.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Lead the development and execution of market and dining hall concepts, including new openings, renovations, redesigns, seasonal refreshes, and continuous improvement initiatives.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Use student and customer feedback, sales trends, and utilization data to shape offerings, layouts, and service models that meet evolving needs.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Communicate expectations clearly and consistently, ensuring managers understand the vision for both dining halls and markets and are equipped to execute it.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Develop, coach, and support managers responsible for dining hall and market operations, fostering accountability, professional growth, and strong team engagement.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Serve as a collaborative partner with Campus Dining leadership, culinary, nutrition, marketing, facilities, and finance teams to advance long</span></span><span style=\"background-color: white; color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">term retail and dining strategies.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Champion an inclusive dining culture by ensuring allergen</span></span><span style=\"background-color: white; color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">aware principles, accessibility, and guest trust are embedded into both residential and retail dining programs.</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\"><strong>Operational Management</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Oversee daily operations of assigned dining halls and campus markets, ensuring consistent execution of service, food quality, safety, and customer experience standards.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Ensure markets are effectively designed and merchandised, including layout, product mix, signage, menu boards, and displays, to drive usability, aesthetics, and financial performance.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Maintain accountability for the financial performance and budget management of both dining halls and markets, aligning product assortment, labor models, pricing, and operating hours with budgetary goals.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Analyze food, retail, and labor data to identify opportunities for efficiency, sales growth, and cost control without compromising quality or service.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Ensure strict compliance with food safety, sanitation, allergen controls, and regulatory requirements across all service models.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Monitor inventory management, ordering, receiving, and waste</span></span><span style=\"background-color: white; color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">reduction practices to support operational efficiency and sustainability goals.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Ensure dining halls and markets are clean, organized, visually appealing, and well</span></span><span style=\"background-color: white; color: black; font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 12pt;\">‑</span></span><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">maintained, both front and back of house.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Oversee equipment functionality, space utilization, and facility condition; submit and track maintenance and capital requests as needed.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Ensure accuracy and consistency across POS systems, pricing, menus, signage, and digital platforms.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">Implement operational audits and action plans to improve efficiency, service consistency, and guest satisfaction across both retail and residential dining environments.</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Supervisory Relationships</u>:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\">This position has management responsibility over managers in location; this position reports administratively and functionally to the Assistant Director (or other position, depending on location)&nbsp; &nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-size: 12pt;\"><strong><u>Qualifications</u></strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"Default\"><span style=\"color: windowtext;\">Bachelor’s degree from an accredited institution or equivalent combination of education and relevant experience is necessary.</span></p></li><li><p class=\"Default\"><span>At least 5 years of management experience in food service management is necessary.</span></p></li><li><p class=\"Default\"><span>Proficiency in (Word, Outlook, Excel, PowerPoint, and POS System is necessary.&nbsp;</span></p></li><li><p class=\"Default\"><span>Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.&nbsp;</span></p></li><li><p class=\"Default\"><span>Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.&nbsp;</span></p></li><li><p class=\"Default\"><span>Demonstrated ability to deliver exceptional customer service is necessary.&nbsp;</span></p></li><li><p class=\"Default\"><span>Ability to manage people and have accountability for Vanderbilt assets is necessary.</span></p></li></ul><div><br>&nbsp;</div>",
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