Customer Support, BackOffice (m/f/d)

{
  "content_hash": "469aeaa51036557ac41688aeb669dc5db0bf36bc8af4291546a58f668696f9ac",
  "source_hash": "2d112ee97c862e499df70e2e2156a657284ebc71ea77fe8e7dd6c999f272f12a",
  "last_changed_at": "2026-06-04T12:39:35.194Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Germany, Munich (HQ)",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:54:12.893Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Germany, Munich (HQ)",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "id": "2656334",
  "name": "Customer Support, BackOffice (m/f/d)",
  "office": "Germany, Munich (HQ)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-03T14:51:05+00:00",
  "seniority": "experienced",
  "department": "Business & Operations",
  "occupation": "technical_customer_service",
  "subcompany": "Agile Robots SE",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the role",
      "value": "<p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\">In your role as Customer Support - Back Office, you will support the international support and service team in implementing, optimizing, and documenting processes. You will interact with customers regarding quotes and commercial matters for the after-sales department and take responsibility for ensuring smooth processing via SAP. You will also play a key role in the administration and optimization of the tools used.</span></p><div style=\"text-align:justify;\"><br></div><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\">Furthermore, you will share your knowledge with colleagues and other departments and serve as the link between the various functional areas.</span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\">You are the perfect fit for this role thanks to your exceptional knowledge of after-sales processes and general operational workflows; you work in a structured manner and excel in communication.</span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);line-height:36pt;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p>"
    },
    {
      "name": "Your Responsibilities",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">End-to-end order processing in SAP for all after-sales processes (returns, quotes, service orders, etc.)</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Definition, optimization, and documentation of workflows and processes</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Stakeholder, key user, and administrator for the tools used in support (SAP, JIRA Service Management, Confluence, etc.)</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Knowledge transfer regarding processes and procedures to colleagues within the group</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Analysis of data and preparation of reports</span></li></ul>"
    },
    {
      "name": "Your Profile",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Completed business training or comparable qualification</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Professional experience in international inside sales / customer service</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Basic technical understanding</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Strong organizational, prioritization, and communication skills</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Strong customer service orientation and enjoyment of daily interaction with colleagues and customers</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Very good knowledge of English and German</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Proficiency in MS Office</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Excellent SAP user skills; experience with JIRA and Confluence is a plus</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Ability to work independently and in a structured manner, quick learner, and team player</span></li></ul>"
    },
    {
      "name": "What we offer",
      "value": "<ul style=\"border:0px solid;font-size:14px;font-style:normal;font-weight:400;text-transform:none;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">A dynamic high-tech company, combined with financial soundness and world-class investors.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Lots of development opportunities as we continue to grow.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Challenging tasks and impactful projects alongside experts that enable professional and personal growth.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Corporate Functions"
}