Collections Agent - Accra, Ghana (Contract)

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  "last_changed_at": "2026-05-30T05:44:21.322Z",
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  "language": "en",
  "location": {
    "raw": "Accra, Greater Accra, GL-016-7590, Ghana",
    "city": "Accra",
    "region": "Greater Accra",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T08:47:05.687Z",
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    "location": {
      "raw": "Accra, Greater Accra, GL-016-7590, Ghana",
      "city": "Accra",
      "region": "Greater Accra",
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  "list_job": {
    "id": "97",
    "isRemote": null,
    "location": {
      "city": "Accra",
      "state": "Greater Accra"
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    "departmentId": "18649",
    "locationType": "2",
    "jobOpeningName": "Collections Agent - Accra, Ghana (Contract)",
    "departmentLabel": "Lending",
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  "detail_job_opening": {
    "location": {
      "city": "Accra",
      "state": "Greater Accra",
      "postalCode": "GL-016-7590",
      "addressCountry": "Ghana"
    },
    "datePosted": "2026-05-18",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">About Oze</span></p>\n<p>Oze is a fast-growing fintech helping small and medium businesses across Africa access the financial tools, insights, and credit they need to grow. We operate across multiple Sub-Saharan markets and are now expanding our collections capability in Ghana.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The role</span></p>\n<p>We're hiring a tenacious, results-driven Collections Agent to join our Ghana team on a contract basis, based in Accra. You'll own the end-to-end recovery of overdue and delinquent loans — working the phones, the field, and everything in between — to protect portfolio health and minimise credit losses.</p>\n<p><br></p>\n<p>This is a field-heavy role. You'll spend most of your time visiting borrowers in person across Accra and surrounding areas, and occasionally further afield in Ghana when accounts require it.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">This is a performance-driven role — your earnings grow directly with your recovery results.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you'll do</span></p>\n<ul>\n<li>Contact and engage delinquent borrowers through phone, SMS, and in-person visits to recover overdue repayments</li>\n<li>Conduct structured field visits to borrower locations across Accra and assigned territories</li>\n<li>Negotiate repayment plans and settlements in line with company policy</li>\n<li>Keep accurate, up-to-date records of every contact, visit, and outcome in our loan management system</li>\n<li>Work with the credit and risk team to prioritise accounts by delinquency bucket and risk level</li>\n<li>Escalate unresolved or high-risk accounts to the Collections Team Lead promptly</li>\n<li>Hit monthly collection targets and recovery rate KPIs</li>\n<li>Represent Oze professionally in every interaction; our reputation in the field matters</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we're looking for</span></p>\n<ul>\n<li>1–2+ years of experience in loan collections, field recovery, or credit collections (fintech, microfinance, or banking strongly preferred)</li>\n<li>A proven track record of hitting and exceeding collections targets</li>\n<li>Strong negotiation, persuasion, and conflict resolution skills — you can hold a difficult conversation and still leave the borrower willing to pay</li>\n<li>Fluent English; proficiency in Twi is a strong advantage, and other Ghanaian languages (Ga, Ewe, Hausa) are a plus given Accra's mix</li>\n<li>Deep familiarity with Accra — you know how to navigate the city efficiently</li>\n<li>Self-motivated and resilient; comfortable working independently in the field</li>\n<li>Familiarity with loan management systems or CRM tools is a plus</li>\n<li>Valid ID, willingness to travel within assigned territory, and a smartphone with reliable internet</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why this role</span></p>\n<p>Uncapped performance-based earnings, a clear growth path as we scale collections in Ghana, and the chance to build something real with a team that moves fast and takes ownership seriously.</p>",
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    "departmentId": "18649",
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    "jobOpeningName": "Collections Agent - Accra, Ghana (Contract)",
    "departmentLabel": "Lending",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://oze.bamboohr.com/careers/97",
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