Nutrition Call Agent- FT/LGH/Variable Hours

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    "ExternalQualificationsStr": "<p>Required Education: High School Diploma / GED<br><br>Required Experience: Three (3) to six (6) months of food service/call center experience. Ability to work a high-volume phone system. Ability to use a computer efficiently. Ability to multitask - using a headset on the phone while placing orders into a computer. Ability to communicate to others in a clear and concise manner<br>&nbsp;</p><p>Salary Range 15.30-21.42/hour</p>",
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    "ExternalResponsibilitiesStr": "<p>Communicate directly with Nutrition Services management team on any and all issues that may arise during the day<br/><br/>Ensure cleaning tasks are completed prior to the end of the shift<br/><br/>Demonstrates awareness of confidentiality rules and regulations and acts accordingly<br/><br/>Ensure Computrition system is up to date, including recipes, menu's, behavioral health menu's, MOW, PACE, and other off site facilities<br/><br/>Participate in monthly staff meetings<br/><br/>Mentors and trains new personnel<br/><br/>Obtain meal orders from patients and families via telephone and menu inserting<br/><br/>Enter meal orders into computrition<br/><br/>Verify meal orders before sending to print<br/><br/>Process diet requisition and ADT when necessary<br/><br/>Maintain all patient diet updates<br/><br/>Follow up with patients for orders when necessary using the call back system. Report to nursing unit when not able to get in touch with a patient when not having an order. Enter a note in the patient record with outcome<br/><br/>Mediate patient and family concerns regarding room service, act as a liaison between<br/><br/>Assume the role of a patient advocate regarding food service<br/><br/>Process all diet reports, run system checks as required<br/><br/>Coordinate call center processes with production and tray assembly areas<br/><br/>Serve as a quality assurance control point for every aspect of the room service program<br/><br/>Round/visit patients as needed to obtain orders and get details of their food service experience<br/><br/>May perform other duties as assigned or requested and job specification can be modified or updated at any time</p>",
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