Regional Manager, Provider Operations

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    "datePosted": "2026-04-14T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Our mission is Better Health. Our passion is helping others.</p>\n<p> </p>\n<p><strong>What’s Your Why?</strong></p>\n<p> </p>\n<p>• Are you looking for a career opportunity that will help you grow personally and professionally?</p>\n<p>• Do you have a passion for helping others achieve Better Health?</p>\n<p>• Are you ready to join a growing team that shares your mission?</p>\n<p> </p>\n<p><strong>Why Join Our Team</strong>: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.</p>\n<h2>Responsibilities</h2>\n<p> </p>\n<p><strong>Position Objective:</strong></p>\n<p> </p>\n<p>The Regional Manager, Provider Operations serves as a relationship lead within the Management Services Organization (MSO) specializing in supporting primary care physicians to deliver care to Medicare Advantage patients in a value-based care model. This role manages a team of Practice Coordinators while also directly engaging with affiliate relationships to drive performance improvement. The position is responsible for ensuring the delivery of high-quality support, fostering strong relationships with affiliate clinics, and implementing strategies that align with organizational goals.</p>\n<p><strong> </strong></p>\n<p> </p>\n<p><strong>Responsibilities include and are not limited to:</strong></p>\n<ul>\n <li><p>Manages and mentors a team of Practice Coordinators, fostering a culture of accountability, collaboration, and continuous improvement.</p></li>\n</ul>\n<ul>\n <li><p>Builds and maintains strong relationships with affiliate clinics, becoming an indispensable partner in their operations.</p></li>\n <li><p>Drives clinic performance improvement by understanding affiliate clinics’ unique needs, challenges, and goals.</p></li>\n <li><p>Facilitates regular meetings with affiliate clinics to review performance metrics, discuss improvement opportunities, and align action plans.</p></li>\n <li><p>Ensures effective communication of Better Health Group programs, policies, and resources to clinics.</p></li>\n <li><p>Monitors clinic performance, identifying trends and implementing tailored solutions to close gaps and drive results.</p></li>\n</ul>\n<ul>\n <li><p>Oversees the implementation of key initiatives, including quality improvement programs, HEDIS measures, and other value-based care metrics.</p></li>\n <li><p>Ensures consistent and accurate documentation of clinic engagements, including minutes, action plans, and follow-ups.</p></li>\n <li><p>Develops and implements strategies to address performance gaps, leveraging organizational resources and best practices.</p></li>\n <li><p>Collaborates cross-functionally with BHG internal teams to ensure seamless communication and alignment with affiliate clinic operations.</p></li>\n</ul>\n<ul>\n <li><p>Proactively identifies and escalates recurring issues or improvement opportunities to leadership.</p></li>\n <li><p>Ensures clinics are clear on performance metrics, trends, and available levers for improvement.</p></li>\n <li><p>Advocates for affiliate clinics within the organization, ensuring their concerns are addressed and solutions are implemented effectively.</p></li>\n</ul>\n<ul>\n <li><p>Stays informed about industry trends and best practices in provider performance management.</p></li>\n <li><p>Evaluates and recommends tools, processes, or resources that enhance clinic performance and team efficiency.</p></li>\n <li><p>Additional duties as assigned.</p></li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>Position Requirements/Skills:</strong></p>\n<ul>\n <li><p>Bachelor’s Degree in Healthcare Management, Business Administration, or a related field, preferred.</p></li>\n <li><p>5+ years of experience in account management, provider relations, or a similar role in a healthcare setting.</p></li>\n <li><p>3+ years of proven experience in leading teams and driving performance improvement.</p></li>\n <li><p>Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.</p></li>\n <li><p>Strong knowledge of healthcare operations, value-based care, and Medicare Advantage.</p></li>\n <li><p>Strong knowledge of healthcare regulations, policies, and industry trends.</p></li>\n <li><p>Proven experience leading teams, driving performance improvement, and adding measurable value to operations.</p></li>\n</ul>\n<ul>\n <li><p>Exceptional communication, interpersonal, and presentation skills with the ability to build trusted relationships across all levels.</p></li>\n <li><p>Strong ability to understand affiliate clinic goals, challenges, and needs, creating tailored, actionable support plans.</p></li>\n <li><p>Skilled in addressing inquiries promptly, maintaining clear agendas, and following through on commitments.</p></li>\n <li><p>Competent in identifying and escalating unresolved issues or improvement opportunities to management.</p></li>\n <li><p>Results-oriented with a focus on quality execution, delivery, and achieving measurable outcomes.</p></li>\n <li><p>Demonstrated resourcefulness, initiative, and adaptability in fast-paced, dynamic environments.</p></li>\n <li><p>Strong critical thinking, problem-solving, and organizational skills, with attention to detail and confidentiality.</p></li>\n <li><p>Proven ability to work independently, cross-functionally, and collaboratively with multiple teams.</p></li>\n <li><p>Comfortable influencing and engaging key stakeholders internally and externally.</p></li>\n</ul>\n<p><strong> </strong></p>\n<p> </p>\n<p><strong>Physical Functions:</strong></p>\n<ul>\n <li><p>Physical ability to sit, stand, and move freely about the office.</p></li>\n <li><p>Ability to bend, stoop, kneel, squat, twist, reach, and pull.</p></li>\n <li><p>Occasional lifting of up to 15 lbs.</p></li>\n <li><p>Ability to travel within assigned territory, up to XX% of the time.</p></li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Key Attributes/ Skills:</strong></p>\n<ul>\n <li><p>Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles</p></li>\n <li><p>An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments</p></li>\n <li><p>Is able to work within the Better Health environment by facing tasks and challenges with energy and passion</p></li>\n <li><p>Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals</p></li>\n</ul>\n<p> </p>",
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