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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong><span style=\"font-size: 14px;\"><u>Position Overview</u></span></strong></p><p><span style=\"font-size: 14px;\">The Operations Manager carries a dual mandate. In corporate stores, this is a direct people leadership role, hiring, developing, and holding accountable the store management teams that represent SRG every day. Across licensed locations, the same individual must achieve brand compliance and performance improvement through influence, coaching, and relationship rather than formal authority. This combination of direct and influence-based leadership defines the role and requires both operational credibility and genuine emotional intelligence.</span></p><p><span style=\"font-size: 14px;\">Reporting to the Director of Operations, the role works cross-functionally with Business Development, Supply Chain, Finance, People, and Marketing, and requires regular travel across the US.</span></p><p><span style=\"font-size: 14px;\"><strong><u>Essential Duties and Responsibilities</u></strong></span></p><p><span style=\"font-size: 14px;\"><strong>Corporate Store Leadership</strong></span></p><p><span style=\"font-size: 14px;\">- Directly manage corporate store management teams: set expectations, conduct regular one-to-ones, manage performance, and develop individuals at all levels.</span></p><p><span style=\"font-size: 14px;\">- Drive store-level KPIs including COGS, labor ratios, waste, customer satisfaction, and audit scores; hold managers accountable with clarity and consistency.</span></p><p><span style=\"font-size: 14px;\">- Lead corporate store teams through change including menu updates, system rollouts, and operational pivots, with clear communication and on-the-ground presence.</span></p><p><span style=\"font-size: 14px;\">- Partner with the HR function on hiring, onboarding, and where necessary disciplinary or exit processes for corporate store employees.</span></p><p><span style=\"font-size: 14px;\"><strong>Licensed and Franchise Partner Management</strong></span></p><p><span style=\"font-size: 14px;\">- Serve as the primary contact for a portfolio of licensed locations, providing responsive, expert support across operations, supply, and brand matters.</span></p><p><span style=\"font-size: 14px;\">- Build trust-based relationships with operators; influence brand standard adherence and performance improvement through coaching, data-sharing, and commercial logic.</span></p><p><span style=\"font-size: 14px;\">- Manage the full onboarding journey for new partners from initial set-up through to post-opening review, ensuring a smooth and brand-consistent launch.</span></p><p><span style=\"font-size: 14px;\">- Maintain a regular cadence of structured partner reviews; identify underperformance early and agree remediation plans where required.</span></p><p><span style=\"font-size: 14px;\"><strong>Training, Auditing and Brand Standards</strong></span></p><p><span style=\"font-size: 14px;\">- Design and deliver training programs for corporate and partner teams covering operations, food safety, brand standards, and product knowledge.</span></p><p><span style=\"font-size: 14px;\">- Conduct structured operational audits across the network; produce clear, actionable reports and track improvement trends over time.</span></p><p><span style=\"font-size: 14px;\">- Maintain up-to-date SOPs, training guides, and reference materials; ensure all locations meet ServSafe and relevant food safety requirements.</span></p><p><span style=\"font-size: 14px;\">Operational Performance and Cross-Functional Collaboration</span></p><p><span style=\"font-size: 14px;\">- Monitor and report on financial and operational performance across both corporate and partner locations; surface risks and opportunities to the Director of Operations.</span></p><p><span style=\"font-size: 14px;\">- Collaborate with Supply Chain on demand forecasting, inventory management, and partner procurement set-up.</span></p><p><span style=\"font-size: 14px;\">- Contribute operationally to new location openings, business development due diligence, and cross-functional improvement projects.</span></p><p><span style=\"font-size: 14px;\"><u><strong>Qualifications</strong></u></span></p><p><span style=\"font-size: 14px;\"><strong>Education</strong></span></p><p><span style=\"font-size: 14px;\">- Bachelor&#39;s degree or equivalent experience preferred; relevant hospitality or operations qualification accepted.</span></p><p><span style=\"font-size: 14px;\">- ServSafe Manager Food Safety Certification required within 30 days of employment.</span></p><p><span style=\"font-size: 14px;\">- Valid driving license; willingness and ability to travel regularly across the US.</span></p><p><span style=\"font-size: 14px;\"><strong>Experience</strong></span></p><p><span style=\"font-size: 14px;\">- Three to five years of multi-unit operations management in a fast-casual, QSR, or branded food service environment.</span></p><p><span style=\"font-size: 14px;\">- Proven experience directly managing store-level teams: recruiting, developing, and performance-managing people at a manager level.</span></p><p><span style=\"font-size: 14px;\">- Demonstrated ability to manage franchisee, licensee, or independent operator relationships, delivering compliance and performance through influence rather than authority.</span></p><p><span style=\"font-size: 14px;\">- Comfortable with P&amp;L and operational data; able to connect financial performance to operational behavior and build improvement plans accordingly.</span></p><p><span style=\"font-size: 14px;\"><strong>Skills and Competencies</strong></span></p><p><span style=\"font-size: 14px;\">- Direct Leadership: sets clear expectations, coaches for performance, and creates team environments where people take ownership.</span></p><p><span style=\"font-size: 14px;\">- Influence Without Authority: earns credibility with independent operators through expertise, follow-through, and constructive challenge.</span></p><p><span style=\"font-size: 14px;\">- Operational Excellence: strong working knowledge of food service operations including labor, COGS, food safety, and customer experience.</span></p><p><span style=\"font-size: 14px;\">- Communication: adapts style across audiences from store crew to senior leadership to independent business owners; produces clear written outputs.</span></p><p><span style=\"font-size: 14px;\">- Commercial Acumen: understands unit economics; brings solutions alongside problems; manages priorities under pressure in a scaling business.</span></p><p><span style=\"font-size: 14px;\"><strong>Desirable Attributes</strong></span></p><p><span style=\"font-size: 14px;\">- Genuine affinity for SAMBAZON&#39;s mission and the health-and-wellness food service category.</span></p><p><span style=\"font-size: 14px;\">- Experience contributing to franchise or licensing system design and roll-out.</span></p><p><span style=\"font-size: 14px;\">- Familiarity with Voice of the Guest or equivalent customer feedback platforms.</span></p><p><span style=\"font-size: 14px;\">- Experience with workforce management platforms such as ADP, PayCom, or equivalent.</span></p><p><span style=\"font-size: 14px;\"><strong>Working Conditions</strong></span></p><p><span style=\"font-size: 14px;\">This is a field-intensive role; most working time is spent visiting stores and partner locations. Travel across the US by air and road is a core requirement. The role involves working in fast-paced food service environments and requires flexibility to cover evenings, weekends, or holidays around peak periods, new openings, and partner onboarding.</span></p></div>\n",
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