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Medical Assistant/ Medical Home Coordinator

Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · United States; 6350 GLENWAY Ave, Cincinnati, OH, US · Active · $500 / day · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleMedical Assistant/ Medical Home Coordinator
Normalized title-
Department / teamProfessional/Technical
LocationUnited States
Work model-
Employment typeFull Time
Salary$500 / day
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-06 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-06

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Linked records

CompanyFa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source327eba1a-80d3-4f1f-b3e7-d8411b1a046e
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you’ll support compassionate, patient‑centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environment—where your work truly makes a difference for patients and the community. Location: 6350 Glenway Ave Cincinnati, OH 45211 Schedule: Full time, day shift Incentives & Benefits: ***Sign on bonus up to $500 with a one year work commitment (For external candidates) We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Minimum Job Requirements: Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field Equivalent experience accepted in lieu of degree Must be certified or registered medical assistant Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) Medical office flow, especially the clerical/front office tasks Ability to make quick decisions based on well thought out consequences/results Knowledge of EMR, practice management software and medical coding/billing strongly encouraged Job Overview: This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job Responsibilities: Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies. Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed. Demonstrates clinical competency after orientation and annually. Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians. Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs. Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development. Supports the longitudinal care continuum by collaborating with wrap‑around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management. Working Conditions: Climbing - Occasionally Concentrating - Consistently Hearing: Conversation - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Occasionally Lifting 11-50 Lbs - Rarely Pulling - Occasionally Pushing - Occasionally Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Frequently Stooping - Occasionally Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Full job record

Job ID817ef15c0edc2ad31ffd68bf754d085f5e9844f7
Org ID9c7a3cb2-1660-4afc-bbc3-3b40d57f665d
Source ID327eba1a-80d3-4f1f-b3e7-d8411b1a046e
Board ID327eba1a-80d3-4f1f-b3e7-d8411b1a046e
Provideroracle_hcm
Provider Job Key309363
TitleMedical Assistant/ Medical Home Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextUnited States; 6350 GLENWAY Ave, Cincinnati, OH, US
DepartmentProfessional/Technical
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
Region—
City—
Salary RawDescription Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you’ll support compassionate, patient‑centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environment—where your work truly makes a difference for patients and the community. Location: 6350 Glenway Ave Cincinnati, OH 45211 Schedule: Full time, day shift Incentives & Benefits: ***Sign on bonus up to $500 with a one year work commitment (For external candidates) We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Minimum Job Requirements: Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field Equivalent experience accepted in lieu of degree Must be certified or registered medical assistant Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) Medical office flow, especially the clerical/front office tasks Ability to make quick decisions based on well thought out consequences/results Knowledge of EMR, practice management software and medical coding/billing strongly encouraged Job Overview: This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job Responsibilities: Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies. Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed. Demonstrates clinical competency after orientation and annually. Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians. Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs. Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development. Supports the longitudinal care continuum by collaborating with wrap‑around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management. Working Conditions: Climbing - Occasionally Concentrating - Consistently Hearing: Conversation - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Occasionally Lifting 11-50 Lbs - Rarely Pulling - Occasionally Pushing - Occasionally Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Frequently Stooping - Occasionally Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community
Salary Min500
Salary Max—
Salary CurrencyUSD
Salary Periodday
Source URLhttps://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309363
Apply URLhttps://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309363
First Seen At2026-05-31 17:58:48Z
Last Seen At2026-06-06 19:51:37Z
Last Checked At2026-06-06 19:51:37Z
Last Changed At2026-06-03 11:07:17Z
Inactive At—
Source Posted At2026-05-06 13:53:15Z
Source Updated At—
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    "ExternalDescriptionStr": "<div><p style=\"font-family: &quot;Segoe UI&quot;; font-size: 10.5pt; line-height: 15pt; margin: 0in 0in 0in 0.375in;\">Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you’ll support compassionate, patient‑centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environment—where your work truly makes a difference for patients and the community.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><strong>Location: 6350 Glenway Ave Cincinnati, OH 45211</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Schedule: Full time, day shift</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Incentives &amp; Benefits:&nbsp;</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">***Sign on bonus up to $500 with a one year work commitment (For external candidates)&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: &quot;Aptos Display&quot;; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><strong>Minimum Job Requirements:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field&nbsp;</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Equivalent experience accepted in lieu of degree</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Must be certified or registered medical assistant&nbsp;</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Medical office flow, especially the clerical/front office tasks&nbsp;</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Ability to make quick decisions based on well thought out consequences/results&nbsp;</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Knowledge of EMR, practice management software and medical coding/billing strongly encouraged</span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><strong>Job Overview:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up.<span>&nbsp; </span>The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care.<span>&nbsp; </span>The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients.<span>&nbsp; </span>The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Job Responsibilities:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Demonstrates clinical competency after orientation and annually.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Segoe UI&quot;;\"><span style=\"font-size: 10.5pt;\">Supports the longitudinal care continuum by collaborating with wrap‑around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management.</span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Working Conditions:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Climbing - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Concentrating - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Hearing: Conversation - Frequently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Interpersonal Communication - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Kneeling - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting &lt;10 Lbs - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting 50+ Lbs - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting 11-50 Lbs - Rarely</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Pulling - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Pushing - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Reaching - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Reading - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Sitting - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Standing - Frequently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Stooping - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Thinking/Reasoning - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Use of Hands - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Color Vision - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Walking - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>TriHealth SERVE Standards and ALWAYS Behaviors</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Serve: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Refrain from using cell phones for personal reasons in public spaces or patient care areas</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Excel: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Offer patients and guests priority when waiting (lines, elevators)</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Work on improving quality, safety, and service</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Respect: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Respect cultural and spiritual differences and honor individual preferences.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Respect everyone’s opinion and contribution, regardless of title/role.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Speak positively about my team members and other departments in front of patients and guests.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Value: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Value the time of others by striving to be on time, prepared and actively participating.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Pick up trash, ensuring the physical environment is clean and safe.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Engage: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Acknowledge wins and frequently thank team members and others for contributions.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Show courtesy and compassion with customers, team members and the community</p></div>",
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