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HomeCompaniesFa Evwo Saasfaprod1 Fa Ocs Oraclecloud Com CX 2003Customer Service Clk - Start

Customer Service Clk - Start

Fa Evwo Saasfaprod1 Fa Ocs Oraclecloud Com CX 2003 · New Westminster, BC, Canada · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evwo Saasfaprod1 Fa Ocs Oraclecloud Com CX 2003
TitleCustomer Service Clk - Start
Normalized title-
Department / teamAdministrative
LocationNew Westminster, BC, Canada
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fa Evwo Saasfaprod1 Fa Ocs Oraclecloud Com CX 2003.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New Westminster.Open
Department jobsActive postings in Administrative.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evwo Saasfaprod1 Fa Ocs Oraclecloud Com CX 2003
Source6640840d-6b27-4172-86d8-de30a5ed957b
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description A Railway Customer Service Clerk plays a vital role in ensuring excellent customer service and efficient logistical operations across our railway network. They are responsible for assisting customers with forecasting, delivery planning, resolving complaints, and coordinating equipment moves across our railway. Railway Customer Service Clerks work in a fast-paced, team environment, interacting with internal and external stakeholders daily, ensuring accurate shipping instructions create a positive delivery of customer freight. Responsibilities • Facilitates efficient rail movements from Class 1 interchange to rail processing yards to Customer facilities; • Prepares and processes freight documents and shipping instructions that comply with regulatory requirements; • Works with our customers, forecasts and plans inbound/outbound shipments with our operational team; • Ensures excellent customer service by promptly responding to customer requests and maintains positive relationships with customers; • Forecasts, orders, and distributes rail equipment in accordance with operational dynamics across our railway, using planning tools to promote efficient operations across our railway; • Initiates freight charges and billing in accordance with railway tariffs and company procedures; • Maintains accurate records and data reporting of customer shipments and service performance; • Fosters an environment of continuous improvement to ensure efficiency and effectiveness from both an operational and customer support view through the review and analysis of KPIs; • Handles and resolves issues or challenges that may arise during the transportation process by collaborating with internal teams and external stakeholders, working to minimize customer disruptions; and • Other duties as assigned. Working Conditions: • Works in an office environment using electronic equipment like computer/laptop, copier; • Wears Personal Protective Equipment (PPE) when conducting work outdoors; • Eight (8) hour workday; • Ability to work day, afternoon, and graveyard shifts on any day of the week including weekends and statutory holidays. Qualifications • Completion of a Business Administration, Logistics or Transportation diploma or degree or similar from a post-secondary institution is required; • Customer service experience in an industrial or transportation environment would be beneficial; • Outstanding customer service skills that will allow you to build strong stakeholder relationships; • Exceptional telephone and email etiquette and strong communications skills; • Active listening skills and the ability to respond to customer inquiries in a timely manner; • Excellent interpersonal skills, ability to develop strong business relationships and demonstrated capability of working effectively with cross-functional teams is essential; • Strong demonstrated problem-solving and analytical skills; • The ability to maintain productivity under pressure and changing conditions; • The ability to work effectively in a fast-paced, ever-changing environment; and • An entrepreneurial spirit with strong business acumen. • Strong abilities working with MS Office and Business Suite. Familiarity with SharePoint and Power BI is an asset.

Full job record

Job ID81608d85d376adca778a452f24cd58ddfbba7169
Org IDd7ce8bc7-c759-4a5a-8032-dbbb2b4de410
Source ID6640840d-6b27-4172-86d8-de30a5ed957b
Board ID6640840d-6b27-4172-86d8-de30a5ed957b
Provideroracle_hcm
Provider Job Key230772
TitleCustomer Service Clk - Start
Normalized Title
Statusactive
Activeyes
Location TextNew Westminster, BC, Canada
DepartmentAdministrative
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryCanada
RegionBC
CityNew Westminster
Salary RawDescription A Railway Customer Service Clerk plays a vital role in ensuring excellent customer service and efficient logistical operations across our railway network. They are responsible for assisting customers with forecasting, delivery planning, resolving complaints, and coordinating equipment moves across our railway. Railway Customer Service Clerks work in a fast-paced, team environment, interacting with internal and external stakeholders daily, ensuring accurate shipping instructions create a positive delivery of customer freight. Responsibilities • Facilitates efficient rail movements from Class 1 interchange to rail processing yards to Customer facilities; • Prepares and processes freight documents and shipping instructions that comply with regulatory requirements; • Works with our customers, forecasts and plans inbound/outbound shipments with our operational team; • Ensures excellent customer service by promptly responding to customer requests and maintains positive relationships with customers; • Forecasts, orders, and distributes rail equipment in accordance with operational dynamics across our railway, using planning tools to promote efficient operations across our railway; • Initiates freight charges and billing in accordance with railway tariffs and company procedures; • Maintains accurate records and data reporting of customer shipments and service performance; • Fosters an environment of continuous improvement to ensure efficiency and effectiveness from both an operational and customer support view through the review and analysis of KPIs; • Handles and resolves issues or challenges that may arise during the transportation process by collaborating with internal teams and external stakeholders, working to minimize customer disruptions; and • Other duties as assigned. Working Conditions: • Works in an office environment using electronic equipment like computer/laptop, copier; • Wears Personal Protective Equipment (PPE) when conducting work outdoors; • Eight (8) hour workday; • Ability to work day, afternoon, and graveyard shifts on any day of the week including weekends and statutory holidays. Qualifications • Completion of a Business Administration, Logistics or Transportation diploma or degree or similar from a post-secondary institution is required; • Customer service experience in an industrial or transportation environment would be beneficial; • Outstanding customer service skills that will allow you to build strong stakeholder relationships; • Exceptional telephone and email etiquette and strong communications skills; • Active listening skills and the ability to respond to customer inquiries in a timely manner; • Excellent interpersonal skills, ability to develop strong business relationships and demonstrated capability of working effectively with cross-functional teams is essential; • Strong demonstrated problem-solving and analytical skills; • The ability to maintain productivity under pressure and changing conditions; • The ability to work effectively in a fast-paced, ever-changing environment; and • An entrepreneurial spirit with strong business acumen. • Strong abilities working with MS Office and Business Suite. Familiarity with SharePoint and Power BI is an asset.
Salary Min
Salary Max
Salary Currency
Salary Periodhour
Source URLhttps://fa-evwo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/230772
Apply URLhttps://fa-evwo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/230772
First Seen At2026-06-02 11:06:37Z
Last Seen At2026-06-06 20:32:39Z
Last Checked At2026-06-06 20:32:39Z
Last Changed At2026-06-06 11:30:52Z
Inactive At
Source Posted At2026-06-02 00:58:08Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evwo-saasfaprod1.fa.ocs.oraclecloud.com|CX_2003/date=2026-06-06/2026-06-06T20-32-38-755Z-fb200ae205ecf28fe610311d15d0b2af284756fffa0a50ccfaac3c02d751f75e.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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