IT Service Desk Manager

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  "source_hash": "2c54a7a9214f332df17f59c7efbefdbd1769c7c1ca41f24828da4c3ac72d4389",
  "last_changed_at": "2026-06-02T07:44:54.986Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hawthorne, California, Hawthorne, CA",
    "city": "Hawthorne",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 150000,
  "salary_min": 130000,
  "inferred_at": "2026-06-06T10:52:14.353Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Hawthorne, California, Hawthorne, CA",
      "city": "Hawthorne",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "id": "515616",
  "job": {
    "id": "521870",
    "division": null,
    "department": {
      "id": "44732",
      "name": "IT"
    },
    "requisition_id": "R0312",
    "structure_custom_group_one": null
  },
  "url": "https://astrolab.pinpointhq.com/en/postings/68da6278-f04f-47d3-9b9b-58a6f4580133",
  "path": "/en/postings/68da6278-f04f-47d3-9b9b-58a6f4580133",
  "title": "IT Service Desk Manager",
  "benefits": "<ul><li><!--block-->Join a team of best-in-class engineers building the foundation of planetary surface exploration</li><li><!--block-->Equity ownership in the company</li><li><!--block-->Comprehensive health benefits, including medical, dental, vision, and mental health support</li><li><!--block-->401(k) plan with company match</li><li><!--block-->Flexible PTO and parental leave</li><li><!--block-->Home office set up reimbursement</li><li><!--block-->Weekly lunch stipend, plus complimentary snacks and beverages on-site</li><li><!--block-->Once a month social hour on-site with food and drinks</li></ul>",
  "location": {
    "id": "11974",
    "city": "Hawthorne",
    "name": "Hawthorne, California",
    "province": "CA",
    "postal_code": "90250"
  },
  "deadline_at": "2026-06-15T23:59:59-07:00",
  "description": "<div><!--block-->Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.&nbsp; &nbsp;&nbsp;<br><br></div><div><!--block-->Astrolab is looking for a hands-on IT Manager to support and execute our technology strategy in a fast-paced aerospace environment. This is an entry-level management role designed for a seasoned IT professional with 10+ years of experience and prior lead and/or supervisory experience who is ready to step into leadership. The role is responsible for delivering reliable IT operations, managing projects, and supporting business-critical systems. This role will partner closely with senior IT leadership to ensure secure, scalable, and efficient technology services across the organization.&nbsp;</div>",
  "compensation": "$130,000 - $150,000 / year",
  "reporting_to": "",
  "workplace_type": "onsite",
  "benefits_header": "Benefits and Perks",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 150000,
  "compensation_minimum": 130000,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<div><!--block--><strong>IT Operations</strong> &nbsp;</div><ul><li><!--block-->Support day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications &nbsp;</li><li><!--block-->Partner up with Cybersecurity team to maintain all company endpoints&nbsp;</li><li><!--block-->Ensure high availability, performance, and security of IT systems &nbsp;</li><li><!--block-->Assist in implementing IT policies, standards, and procedures &nbsp;</li></ul><div><!--block--><strong>IT Service Management (ITSM)</strong> &nbsp;</div><ul><li><!--block-->Support and improve ITSM processes (incident, request, change, and problem management) &nbsp;</li><li><!--block-->Drive adoption of ITIL-aligned best practices &nbsp;</li><li><!--block-->Monitor service metrics and help improve SLA performance &nbsp;</li></ul><div><!--block--><strong>Audio/Visual (A/V) Systems</strong> &nbsp;</div><ul><li><!--block-->Oversee conference room technology, collaboration tools, and digital signage &nbsp;</li><li><!--block-->Ensure reliable A/V experiences for meetings, executive presentations, and events &nbsp;</li><li><!--block-->Troubleshoot and coordinate upgrades or deployments</li></ul><div><!--block--><strong>Aerospace / Regulated Environment Support</strong> &nbsp;</div><ul><li><!--block-->Operate within a regulated environment (e.g., ITAR/EAR, CUI considerations) &nbsp;</li><li><!--block-->Support compliance and security initiatives aligned with frameworks such as NIST &nbsp;</li><li><!--block-->Assist with audits, documentation, and vendor reviews</li></ul><div><!--block--><strong>Leadership &amp; Team Support</strong> &nbsp;</div><ul><li><!--block-->Provide guidance to junior IT staff and service desk personnel &nbsp;</li><li><!--block-->Act as an escalation point for complex technical issues &nbsp;</li><li><!--block-->Foster a customer-focused IT culture &nbsp;</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "year",
  "skills_knowledge_expertise": "<ul><li><!--block-->10+ years of experience in Information Technology &nbsp;</li><li><!--block-->Prior experience managing or leading IT projects &nbsp;</li><li><!--block-->Foundational leadership or team lead experience (formal management a plus) &nbsp;</li><li><!--block-->Experience working in an aerospace, manufacturing, or other regulated environment &nbsp;</li><li><!--block-->Strong understanding of IT infrastructure (servers, networking, cloud, endpoints) &nbsp;</li><li><!--block-->Experience with ITSM tools (Jira) and processes (incident, change, request management) &nbsp;</li><li><!--block-->Hands-on experience with Audio/Visual (A/V) technologies &nbsp;</li><li><!--block-->Strong troubleshooting and problem-solving skills &nbsp;</li><li><!--block-->Excellent communication and stakeholder management skills&nbsp;</li></ul><div><!--block-->Additional Responsibilities&nbsp;</div><ul><li><!--block-->Must be able to bend, crouch, reach, and crawl on occasion (I.e. running network cables and installing hardware) &nbsp;</li></ul>",
  "key_responsibilities_header": "What you'll do:",
  "skills_knowledge_expertise_header": "What you'll bring:"
}