CRM Campaign Manager / Content Manager

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    "datePosted": "2026-06-02",
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    "description": "<p>                                                             <span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Job Description – CRM Content Manager</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Content Manager - Dynamics 365 Customer Insights </span><br><span style=\"font-weight: bold\">Contract | Remote | UK Public Sector Project</span><br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Overview</span></span><br></p>\n<p>At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys.</p>\n<p>The platform is now <span style=\"font-weight: bold\">live</span>, with email campaign capabilities currently being <span style=\"font-weight: bold\">tested and refined in a controlled/UAT environment</span> as part of the initial rollout and warm-up phase.</p>\n<p>We are looking for an experienced CRM Content Manager (Contractor) to support both <span style=\"font-weight: bold\">campaign execution and the ongoing stabilisation of the email marketing capability</span>, helping the client establish a scalable and effective approach from the outset.<br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Who We’re Looking For</span></span></p>\n<ul>\n<li>Strong background in <span style=\"font-weight: bold\">email marketing campaign management</span></li>\n<li>Hands-on experience with <span style=\"font-weight: bold\">Dynamics 365 Customer Insights – Journeys</span> (segments, journeys, triggers)</li>\n<li>Solid <span style=\"font-weight: bold\">HTML/CSS email build skills</span></li>\n<li>Experience delivering campaigns in <span style=\"font-weight: bold\">structured or regulated environments</span></li>\n<li>Comfortable working in environments where capability is still <span style=\"font-weight: bold\">being proven and refined</span></li>\n<li>Able to provide <span style=\"font-weight: bold\">practical guidance and support</span>, not just execution</li>\n<li>Strong stakeholder communication skills, particularly within <span style=\"font-weight: bold\">public sector settings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">What you will be doing</span></span></p>\n<ul>\n<li>Supporting <span style=\"font-weight: bold\">testing and refinement of email campaigns</span> in a UAT/test environment</li>\n<li>Building and iterating <span style=\"font-weight: bold\">segments, journeys and triggered communications</span></li>\n<li>Designing and developing <span style=\"font-weight: bold\">responsive email templates (HTML/CSS)</span></li>\n<li>Supporting initial <span style=\"font-weight: bold\">campaign rollout and warm-up activity</span>, including:\n<ul>\n<li>Helping establish sender reputation and good delivery practices</li>\n<li>Ensuring campaigns are structured appropriately from the outset</li>\n</ul>\n</li>\n<li>Managing campaign execution as capability moves toward <span style=\"font-weight: bold\">business-as-usual</span></li>\n<li>Helping define and embed <span style=\"font-weight: bold\">best practice for campaign delivery</span>, including governance and structure</li>\n<li>Supporting the creation of <span style=\"font-weight: bold\">reusable campaign assets and content libraries</span></li>\n<li>Working closely with Ceox and client stakeholders across delivery and testing phases</li>\n<li>Providing <span style=\"font-weight: bold\">advice and guidance to the client</span>, where internal CRM/content capability is still developing</li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Key Characteristics</span></span></p>\n<p>We are specifically looking for someone who:</p>\n<ul>\n<li>Is comfortable working in a <span style=\"font-weight: bold\">recently deployed, still-maturing environment</span></li>\n<li>Can support <span style=\"font-weight: bold\">testing, iteration and improvement</span>, not just steady-state delivery</li>\n<li>Is <span style=\"font-weight: bold\">pragmatic and solutions-focused</span>, able to work through early-stage challenges</li>\n<li>Is willing to <span style=\"font-weight: bold\">share knowledge and add value beyond a narrow remit</span></li>\n<li>Can operate effectively within <span style=\"font-weight: bold\">public sector processes and governance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Desirable</span></span></p>\n<ul>\n<li>Experience with <span style=\"font-weight: bold\">Dynamics 365 Customer Voice</span></li>\n<li>Previous <span style=\"font-weight: bold\">UK Public Sector</span> experience</li>\n<li>Experience supporting <span style=\"font-weight: bold\">early-stage campaign rollout or platform adoption</span>, including email warm-up activities</li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Contract Details</span></span><br>•    Contract Type: Freelance / <span style=\"font-weight: bold\">Full-time Short-term Contract - outside IR35</span><br>•    Location: Remote (UK-based candidates preferred)<br>•    Start Date: ASAP<br>•    Clearance: Candidates must be eligible to work with UK Government departments / BPSS.</p>\n<p><br></p>",
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