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Director, Customer Success

56dad57d 81b7 4889 9f75 7ef29807fa05 1990797403 6352 · TX, US, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company56dad57d 81b7 4889 9f75 7ef29807fa05 1990797403 6352
TitleDirector, Customer Success
Normalized title-
Department / team-
LocationTX, TX, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 56dad57d 81b7 4889 9f75 7ef29807fa05 1990797403 6352.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in TX.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company56dad57d 81b7 4889 9f75 7ef29807fa05 1990797403 6352
Sourcea8bc1c07-56af-46ff-ae0b-b05c26492ad3
ATS providerADP Workforce Now Recruiting

Description

Job Summary: The Director of Customer Success leads the strategic execution of customer success initiatives, ensuring alignment with GovOS's vision and objectives to drive long-term customer growth and retention. This role oversees a team of Customer Success Managers (CSMs) and Customer Success Associates (CSAs), fostering strong customer relationships, delivering exceptional service, proactively resolving issues, and ensuring a seamless customer experience. The Director collaborates with cross-functional teams and the Chief Customer Officer to track operational metrics, achieve key objectives, provide leadership with customer insights, and attract and develop top talent. Duties and Responsibilities: Provide day-to-day leadership, mentorship, and support to a team of CSMs and CSAs. Facilitate regular team check-ins to ensure effective customer account management and alignment with company goals. Oversee the development and maintenance of relationships with key stakeholders at high-value customer accounts. Ensure regular customer communication to monitor adoption, satisfaction, and growth opportunities, including upsell and cross-sell initiatives. Coordinate cross-functional efforts among customer success, product, sales, and support teams to address customer needs and deliver solutions. Serve as the escalation point for customer issues and resolve high-priority concerns. Analyze customer data, usage trends, and satisfaction metrics to provide actionable insights to leadership and team members. Oversee accurate documentation and maintenance of customer information within Salesforce, including contacts, initiatives, budgets, and stakeholder details. Represent the voice of the customer internally by communicating customer feedback and insights to influence product development and business strategy. Encourage the identification and development of customer advocates ("super fans") who can serve as references and participate in community activities. Ensure regular Business Reviews are conducted with customers to assess goals, performance, and value realization. Support the creation and execution of customer success plans aligned with customer objectives and organizational goals. Promote customer participation in webinars, training sessions, and events to increase engagement with GovOS solutions. Perform other duties as assigned. Education and Experience: Bachelor's degree in Business Administration, Communications, or a related field (preferred). Minimum of 5 years of experience directly supporting customers in a Customer Success or similar role. Minimum of 4 years of leadership experience managing customer-facing teams or customer success functions. Proven experience working cross-functionally with product, sales, and support teams. Demonstrated success in building and maintaining strong customer relationships. Knowledge, Skills, and Abilities: Strong interpersonal, communication, and leadership skills. Proficiency with CRM systems, particularly Salesforce. Ability to effectively manage and maintain customer data. Strong analytical and problem-solving skills. Ability to make data-driven decisions using customer metrics and trends. Skilled in customer relationship management and stakeholder engagement. Ability to collaborate effectively across departments and functions. Strong conflict resolution and issue escalation management capabilities. Ability to mentor, coach, and develop team members. Strategic thinking and customer-centric mindset. Work Environment: Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Physical Demands: Must be able to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Full job record

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TitleDirector, Customer Success
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First Seen At2026-06-04 09:21:10Z
Last Seen At2026-06-06 12:53:48Z
Last Checked At2026-06-06 12:53:48Z
Last Changed At2026-06-06 12:53:48Z
Inactive At—
Source Posted At2026-06-03 20:20:00Z
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    "requisitionDescription": "<p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Job Summary:</span></strong></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The Director of Customer Success leads the strategic execution of customer success initiatives, ensuring alignment with GovOS&#39;s vision and objectives to drive long-term customer growth and retention. This role oversees a team of Customer Success Managers (CSMs) and Customer Success Associates (CSAs), fostering strong customer relationships, delivering exceptional service, proactively resolving issues, and ensuring a seamless customer experience. 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font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ensure regular customer communication to monitor adoption, satisfaction, and growth opportunities, including upsell and cross-sell initiatives.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Coordinate cross-functional efforts among customer success, product, sales, and support teams to address customer needs and deliver solutions.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Serve as the escalation point for customer issues and resolve high-priority concerns.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Analyze customer data, usage trends, and satisfaction metrics to provide actionable insights to leadership and team members.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; 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font-size: 16px; color: rgb(0, 0, 0);'>Support the creation and execution of customer success plans aligned with customer objectives and organizational goals.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Promote customer participation in webinars, training sessions, and events to increase engagement with GovOS solutions.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Perform other duties as assigned.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Education and Experience:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Bachelor&#39;s degree in Business Administration, Communications, or a related field (preferred).</li><li style='margin-left: 0in; 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font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to collaborate effectively across departments and functions.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong conflict resolution and issue escalation management capabilities.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to mentor, coach, and develop team members.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strategic thinking and customer-centric mindset.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Work Environment:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with a moderate noise level.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong><br>&nbsp;Physical Demands:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Must be able to remain seated for extended periods.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of a computer and other office machinery, such as printers and copy machines.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Occasional movement around the office.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via telephone.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Neumo Summary:</strong></span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</span></p><p style=\"margin-left:0in;\"><em><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</span></em></p>\n",
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}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/8136a237f97ffe21708da34e916bee70928def01?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/c477c6b1-b4f8-408a-84ae-e84f17c20edbJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/a8bc1c07-56af-46ff-ae0b-b05c26492ad3JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/8136a237f97ffe21708da34e916bee70928def01/eventsJSON

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