Install Coordinator

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    "city": "Middle River",
    "jobId": 519560,
    "level": "Experienced",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Title:</span></span></b><span style=\"font-size:12pt;\"> Install Coordinator </span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Department:</span></span></b><span style=\"font-size:12pt;\"> Operations &#8211; Home Services</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Position Status:</span></span></b><span style=\"font-size:12pt;\"> Full Time</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Exempt Status:</span></span></b><span style=\"font-size:12pt;\"> Exempt Salary</span></span></span></span></p>\n\n<p>&#160;</p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>About CDS Home Services </span></span></b></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>CDS Home Services is a leading provider of residential standby power and electrical solutions in the Mid-Atlantic region. For over 20 years, CDS Home Services has specialized in selling, installing, servicing, and maintaining home standby generators, helping homeowners prepare for power outages with turnkey backup power systems. As a trusted Generac dealer and Home Depot Service Provider, CDS installs hundreds of generators each year and supports customers through the entire process &#8212; from equipment selection and permitting to installation and warranty service. In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers.</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><b><span>Our Mission:</span></b><b>&#160;</b><i><span>&#8220;Creating Customers by Servicing Customers&#8221;</span></i></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><b><span>Our Guiding Principles:</span></b></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>1. Put Safety First</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>2. Respect for Others</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>3. Treat Customer Orders Like Our Own</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>4. Deliverable Measurable Excellence</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span>5. Pursue Relentless Improvement</span></span></span></p>\n\n<p>&#160;</p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>About the Job </span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">CDS Home Services is seeking a dynamic professional to assist in the execution and management of a growing generator and electrical company. The Install Coordinator position will be responsible for overseeing all office and administrative aspects of daily generator installation operations.&#160;This role reports directly to a Business Unit Manager. Our primary goal is to ensure excellent operational standards are met and that we maintain high customer satisfaction.</span></span></span></span></p>\n\n<p>&#160;</p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Install and Inside Sales Coordinator </span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">In this role you will work in the office coordinating&#160;liaison with local and state governments to ensure that all needed permitting is obtained for generator installations, as well as supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on&#160;operational performance to meet customer expectations. A successful applicant will be able to: </span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Perform quality work within deadlines &#160;</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Interact and communicate professionally with internal and external customer groups</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Prioritize daily tasks in consideration to Organizational Strategic Goals</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Essential Job Functions</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee and make the pre-calls/delivery scheduling and checking the status of installation work orders</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee and set-up measures/estimates with customers</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Data entry and tracking of all orders</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Manage the completion of all jobs to ensure that all required paperwork and payments are entered into internal systems</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Manage the pre qualifying of customers for installation services</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee all gas forms for generator installs to ensure that residence is verified for meter and service line</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee all electric forms for generator service tie ins with utility companies</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Coordinate with Ms. Utility to mark property to ensure job site safety for any necessary installation jobs</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Handle customer complaints in a professional and timely manner</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee that all licenses are up to date for electric in 4 States</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Oversee dispatch board to ensure that jobs are scheduled correctly</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Maintain all forms that the electricians and techs use for electric and generator dept</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Work with local and state governments to ensure that all needed permitting is obtained in a timely manner.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Work with gas and propane companies in scheduling timely installation</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Working within the Home Depot system to upload and complete contracts.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Assist sales team by supporting lead follow-up, scheduling appointments, and ensuring timely communication with prospective customers</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Conduct outbound calls to support sales efforts, including appointment setting, customer follow-ups, and status updates</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Provide administrative and operational support to sales initiatives, helping drive conversion and customer satisfaction</span></span></span></span></span></li>\n</ul>",
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For over 20 years, CDS Home Services has specialized in selling, installing, servicing, and maintaining home standby generators, helping homeowners prepare for power outages with turnkey backup power systems. As a trusted Generac dealer and Home Depot Service Provider, CDS installs hundreds of generators each year and supports customers through the entire process &#8212; from equipment selection and permitting to installation and warranty service. In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers.\\n\\nOur Mission:&#160;&#8220;Creating Customers by Servicing Customers&#8221;\\n\\nOur Guiding Principles:\\n\\n1. Put Safety First\\n\\n2. Respect for Others\\n\\n3. Treat Customer Orders Like Our Own\\n\\n4. 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The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\\n\\n\\nTravel\\n\\n\\n\\tLittle to no travel is expected for this position.\\n\\n\\nOther Duties\\n\\n\\n\\tPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.\\n\\n\\nWork Environment\\n\\n\\n\\tThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 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In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers.\\n\\nOur Mission:&#160;&#8220;Creating Customers by Servicing Customers&#8221;\\n\\nOur Guiding Principles:\\n\\n1. Put Safety First\\n\\n2. Respect for Others\\n\\n3. Treat Customer Orders Like Our Own\\n\\n4. Deliverable Measurable Excellence\\n\\n5. Pursue Relentless Improvement\\n\\n&#160;\\n\\nAbout the Job \\n\\nCDS Home Services is seeking a dynamic professional to assist in the execution and management of a growing generator and electrical company. 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The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\\n\\n\\nTravel\\n\\n\\n\\tLittle to no travel is expected for this position.\\n\\n\\nOther Duties\\n\\n\\n\\tPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.\\n\\n\\nWork Environment\\n\\n\\n\\tThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Required Education and Experience</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">AA Degree or Equivalent years of experience in Service management industries.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">1-3 years of account/program management. </span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Sales life cycle experience.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Poses a willingness to learn while working in a team environment.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Preferred Qualifications</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Bachelors Degree or Equivalent years of experience </span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Experience coordinating service and sale of products within regulated industries</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Supervisory Responsibility</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">This position is not a supervisory role</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Main Working Relationships</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Significant Internal Relationships: Sales Department, Customer Service Representatives, Accounting Department, Drivers, Dispatch and Administrative Staff of CDS, Warehouse Personnel</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Significant External Relationships:&#160; The General Public, CDS Electricians and Sub-Contractor base, The Home Depot Associates, and Generac internal sales representatives</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span>Physical Demands</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; 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The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 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    "description": "Title: Install Coordinator \n\nDepartment: Operations – Home Services\n\nPosition Status: Full Time\n\nExempt Status: Exempt Salary\n\n \n\nAbout CDS Home Servi...",
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