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Record Support Specialist

Ad6c0c71 Af93 4680 A722 45eee38d214e 19000101 000001 · Houston, TX, US, Houston, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAd6c0c71 Af93 4680 A722 45eee38d214e 19000101 000001
TitleRecord Support Specialist
Normalized title-
Department / team-
LocationHouston, TX, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-08-06 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Houston.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAd6c0c71 Af93 4680 A722 45eee38d214e 19000101 000001
Source2ebf8754-9168-48f5-9e76-c543dd163b6d
ATS providerADP Workforce Now Recruiting

Description

Lexitas is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our Houston , Texas office, part of our Records Retrieval Division, is currently looking for a Record Support Specialist. The Record Support Specialist (RSS) is the team member who starts the process of obtaining and delivering medical records requested by our clients. This is mainly accomplished by making phone calls and sending requests to medical providers and then following up to ensure that we receive and process the requested records. This is a great position to start your career in the legal services industry. We are a growing company with lots of opportunity for promotion. Lexitas offers a full comprehensive benefit package that includes health insurance, PTO, personal days, paid holidays, and a 401(k) match. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Quickly and efficiently make calls to providers to follow up on requests for medical records. Complete the daily/weekly quotas and expectations set out by your manager. Provide prompt and effective customer service to clients. Document all correspondences with medical providers and clients. Maintain work quality as determined by Quality Reviews Meet daily and weekly performance standards Manage relationships and requests from providers. Process medical records and bills as they come in to make them available to the law firm Coordinate work efforts with our Account Managers. Safeguard confidentiality of medical records and comply with all local, state, and federal laws pertaining to medical records. Ensure compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records. Any other duties as assigned. COMPETENCIES, SKILLS AND ABILITIES The ideal candidate has Drive to achieve excellence in day-to-day operations. A “can do” attitude, with tenacity and willingness to go the distance to get the job done. E xcellent customer service skills and the ability to build and sustain good relationships with providers. The ability to adjust quickly to altering circumstances. The ability to work well under pressure and within deadlines. General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, and Windows) Availability to work occasional overtime as required. The ability to think quickly and logically to ensure expedient response to customer inquiries. Excellent attendance and punctuality. Strong written and verbal communication. Exhibits Core Values : Service Excellence, Positivity, Respect, Initiative and Teamwork. Knowledge of legal terminology preferred, but not required. Familiarity with subpoenas, written depositions and affidavits a plus. The ideal candidate is A positive team player with the ability to communicate with team members. Detail oriented, efficient and highly organized. A problem-solver with outside-of-the-box thinking always striving for better ways to complete tasks at hand. A team player. EDUCATION / EXPERIENCE High school diploma or equivalent required. SUPERVISORY RESPONSIBILITIES This role is not a supervisor position. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS Little to no travel expected for this position. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. EOE Employer/Vet/Disabled If you require reasonable accommodation in the application process, please contact Human Resources at [email protected] for assistance. All other applications must be submitted online.

Full job record

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Provider Job Key373674
TitleRecord Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextHouston, TX, US, Houston, TX
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Employment Typefull_time
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CountryUnited States
RegionTX
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad6c0c71-af93-4680-a722-45eee38d214e&ccId=19000101_000001&lang=en_US&type=JS&jobId=373674&jwId=9151582626425_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad6c0c71-af93-4680-a722-45eee38d214e&ccId=19000101_000001&lang=en_US&type=JS&jobId=373674&jwId=9151582626425_1
First Seen At2026-05-31 18:26:34Z
Last Seen At2026-06-06 12:07:57Z
Last Checked At2026-06-06 12:07:57Z
Last Changed At2026-06-06 12:07:57Z
Inactive At—
Source Posted At2021-08-06 19:14:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong>Lexitas</strong> is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our <strong>Houston</strong><strong>, Texas</strong> office, part of our Records Retrieval Division, is currently looking for a <strong>Record Support Specialist.</strong><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The Record Support Specialist (RSS) is the team member who starts the process of obtaining and delivering medical records requested by our clients. This is mainly accomplished by making phone calls and sending requests to medical providers and then following up to ensure that we receive and process the requested records.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>This is a great position to start your career in the legal services industry. &nbsp; We are a growing company with lots of opportunity for promotion.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><div><p><span style=\"font-family: arial,sans-serif;\"><strong>Lexitas</strong> offers a full comprehensive benefit package that includes health insurance, PTO, personal days, paid holidays, and a 401(k) match. </span></p></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Essential Functions: &nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Calibri\",sans-serif;'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:#262626;'>Quickly and efficiently make calls to providers to follow up on requests for medical records. &nbsp;Complete the daily/weekly quotas and expectations set out by your manager.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Provide prompt and effective customer service to clients.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Document all correspondences with medical providers and clients.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Maintain work quality as determined by Quality Reviews</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Meet daily and weekly performance standards</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Manage relationships and requests from providers.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:#262626;'>Process medical records and bills as they come in to make them available to the law firm</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Coordinate work efforts with our Account Managers.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Safeguard confidentiality of medical records and comply with all local, state, and federal laws pertaining to medical records. Ensure compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Any other duties as assigned.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>COMPETENCIES, SKILLS AND ABILITIES</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The ideal candidate has</span></strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>Drive to achieve excellence in day-to-day operations.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>A &ldquo;can do&rdquo; attitude, with</span><span style=\"font-family:;font-size:11.0pt;font-family:;;\">&nbsp;tenacity and willingness to go the distance to get the job done.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>E</span><span style=\"font-family:;font-size:11.0pt;font-family:;;\">xcellent customer service skills and the ability to build and sustain good relationships with providers.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>The ability to adjust quickly to altering circumstances.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>The ability to work well under pressure and within deadlines.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, and Windows)</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Availability to work occasional overtime as required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>The ability to think quickly and logically to ensure expedient response to customer inquiries.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Excellent attendance and punctuality.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Strong written and verbal communication.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Exhibits Core Values</span><span style=\"font-family:;font-size:11.0pt;font-family:;;\">: Service Excellence, Positivity, Respect, Initiative and Teamwork.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>Knowledge of legal terminology preferred, but not required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Familiarity with subpoenas, written depositions and affidavits a plus.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The ideal candidate is</span></strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>A positive team player with the ability to communicate with team members.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Detail oriented, efficient and highly organized.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>A problem-solver&nbsp;</span><span style=\"font-family:;font-size:11.0pt;font-family:;;\">with outside-of-the-box thinking always striving for better ways to complete tasks at hand.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>A team player.</span></li></ul><h2 style='margin-top:.45pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:16.05pt;font-size:19px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></h2><h2 style='margin-top:.45pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:16.05pt;font-size:19px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>EDUCATION / EXPERIENCE</span></h2><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>High school diploma or equivalent required.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>SUPERVISORY RESPONSIBILITIES</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>This role is not a supervisor position.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:red;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>LANGUAGE SKILLS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to effectively present information and respond to questions from internal and external customers whose first language is English.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>CERTIFICATES, LICENSES, REGISTRATIONS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>None</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>PHYSICAL DEMANDS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>WORK ENVIRONMENT</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>TRAVEL REQUIREMENTS</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>Little to no travel expected for this position.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>OTHER DUTIES</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to the job at any time with or without notice.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>AAP/EEO STATEMENT</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>EOE Employer/Vet/Disabled&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>If you require reasonable accommodation in the application process, please contact Human Resources at&nbsp;</span><a href=\"mailto:[email protected]\" target=\"_blank\"><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>[email protected]</span></u></a><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;for assistance. &nbsp;All other applications must be submitted online.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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