Customer Service Agent Dutch / English speaking

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  "source_hash": "100b63c8ac70761bddd4412144e261072879a4a129055bfa070bce7d120ef1f4",
  "last_changed_at": "2026-05-30T06:03:55.120Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Almancil, Loulé, 8135-024, Portugal",
    "city": "Almancil",
    "region": "Loulé",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:53.732Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Almancil, Loulé, 8135-024, Portugal",
      "city": "Almancil",
      "region": "Loulé",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
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{}

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  "list_job": {
    "id": "144",
    "isRemote": null,
    "location": {
      "city": "Almancil",
      "state": "Loulé"
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    "atsLocation": {
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    "locationType": "2",
    "jobOpeningName": "Customer Service Agent Dutch / English speaking",
    "departmentLabel": null,
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Almancil",
      "state": "Loulé",
      "postalCode": "8135-024",
      "addressCountry": "Portugal"
    },
    "datePosted": "2026-02-12",
    "atsLocation": {
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    },
    "description": "<p><span style=\"font-weight: bold\">Customer Service Agents</span></p>\n<p><span style=\"font-weight: bold\">Location:</span><span> </span>Quinta do Lago, Portugal (office-based / hybrid role)</p>\n<p><span style=\"font-weight: bold\">Hours:</span><span> </span>Full-time – 40 hours per week (Monday to Friday)</p>\n<p><span style=\"font-weight: bold\">Department:</span><span> </span>Customer Support</p>\n<p><span style=\"font-weight: bold\">Languages:</span> Dutch / English </p>\n<p>About the role</p>\n<p>Newstel is looking for experienced customer service agents to join our team working from<span> </span><span style=\"font-weight: bold\">Quinta do Lago, Portugal</span>. You'll have a strong focus on delivering excellent customer service for one of our key campaigns.</p>\n<p>You will be an experienced customer service agent. used to supporting customers by email, chat and phone. You'll be metric-focused and able to work to fair and achievable KPI's. You will share Newstel’s values of being customer-focused and remaining agile and adaptable as we scale.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key responsibilities: Customer Service Agent</span></p>\n<ul>\n<li>Deliver high-quality customer support across<span> </span><span style=\"font-weight: bold\">multiple virtual channels</span>, including<span> </span><span style=\"font-weight: bold\">email, live chat and voice</span>, ensuring a consistent and positive customer experience.</li>\n<li>Respond to customer enquiries accurately and efficiently, resolving issues at<span> </span><span style=\"font-weight: bold\">first point of contact</span><span> </span>wherever possible.</li>\n<li>Manage inbound and outbound customer interactions in line with<span> </span><span style=\"font-weight: bold\">service level agreements (SLAs)</span><span> </span>and quality standards.</li>\n<li>Provide clear, empathetic and professional communication, adapting tone and approach to suit different channels and customer needs.</li>\n<li>Handle customer complaints and escalations calmly and effectively, following internal procedures and escalation guidelines.</li>\n<li>Maintain accurate and up-to-date customer records using<span> </span><span style=\"font-weight: bold\">CRM and ticketing systems</span>.</li>\n<li>Support customers with account queries, orders, payments, technical issues or service-related questions.</li>\n<li>Identify recurring issues and proactively share insights or improvement suggestions with team leaders and relevant stakeholders.</li>\n<li>Adhere to<span> </span><span style=\"font-weight: bold\">data protection, security and confidentiality</span><span> </span>requirements at all times.</li>\n<li>Meet individual and team performance targets, including productivity, quality and customer satisfaction metrics.</li>\n<li>Stay up to date with product knowledge, process updates and system changes through ongoing training and coaching &amp; quality</li>\n</ul>\n<p>Skills &amp; experience</p>\n<p><span style=\"font-weight: bold\">Essential:</span></p>\n<ul>\n<li>Be an expert speaker (C2) in the required languages (Dutch / English)</li>\n<li>Have a proficient level of English (all training will be delivered in English as a common language)</li>\n<li>At least 2 years of prior experience in a virtual customer service role</li>\n<li>Experience working in a fast-paced, consumer-facing environment.</li>\n<li>Confident using technology, including contact centre tools (Zendesk desirable) and MS Office / Google Workspace, etc.</li>\n<li>Highly organised, proactive and solution-focused, with strong attention to detail.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Desirable:</span></p>\n<ul>\n<li>An interest in outdoor sports</li>\n<li>An interest or willingness to learn about technical sporting equipment (bicycles ideal but not essential)</li>\n</ul>\n<p><span style=\"font-weight: bold\">Personal attributes</span></p>\n<ul>\n<li>Caring, empathetic and approachable.</li>\n<li>Positive, energetic and adaptable mindset.</li>\n<li>Customer-focused with a strong sense of accountability.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working requirements</span></p>\n<ul>\n<li>Ability to work from our<span> </span><span style=\"font-weight: bold\">Quinta do Lago office</span><span> </span>on a daily basis for the initial training period of  around 2 months. After this, a 50/50 hybrid working option is available if preferred.</li>\n<li>Full-time availability (40 hours per week). </li>\n<li>Flexibility to support business needs as required.</li>\n</ul>\n<p><span style=\"font-weight: bold\">How you’ll know you’re successful</span></p>\n<ul>\n<li>You consistently meet or exceed KPIs and quality standards.</li>\n<li>Training is completed on schedule and understanding is demonstrated.</li>\n<li>You deliver your own responsibilities reliably and proactively.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Hiring process</span></p>\n<p>We take a thorough but respectful approach to hiring and see this as a two-way process:</p>\n<ul>\n<li>Initial assessment</li>\n<li>First interview (Face to face)</li>\n<li>Final interview with senior management and/or client</li>\n</ul>\n<p>If you’re an experienced customer service agent who enjoys delivering a superb customer experience, we’d love to hear from you.</p>",
    "compensation": null,
    "departmentId": null,
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Agent Dutch / English speaking",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://newstel.bamboohr.com/careers/144",
    "employmentStatusLabel": "Full-Time"
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