Home › Companies › A7135FEB489496034748EA1E5BF7C628 › Convention Services Manager
Convention Services Manager
A7135FEB489496034748EA1E5BF7C628 · 687 - Raleigh North Hills Hilton - Raleigh, NC 27609; 3415 Wake Forest Road, Raleigh, NC, 27609, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | A7135FEB489496034748EA1E5BF7C628 |
| Title | Convention Services Manager |
| Normalized title | - |
| Department / team | - |
| Location | Raleigh, NC, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from A7135FEB489496034748EA1E5BF7C628. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Raleigh. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | A7135FEB489496034748EA1E5BF7C628 |
| Source | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| ATS provider | Paycom ATS |
Description
Description
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Leads pre-event and post-event meetings for assigned groups.
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
Manages group room blocks and meeting space for assigned groups.
Greets customer during the event phase and hands-off to the operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Integrates current trends in the meetings & special events industry.
Performs other duties as assigned to meet business needs.
Perform special projects and other responsibilities as assigned.
Participate in task force for Hilton as required.
Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.
Guest Satisfaction
Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Utilizes Delphi or other hotel system to capture and manage customer information daily.
Leadership
…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team and commits to a course of action with available information.
Building Relationships
…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
Treats people fairly, with dignity and respect.
Works to meet goals in a manner that does not disadvantage other employees or groups.
Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
Listens and responds to others.
Is interested in other’s views even if they counter own views.
Managing Work Execution
…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
Allocates time and resources effectively when faced with competing demands.
Overcomes obstacles to accomplish challenging objectives.
Follows through on inquiries, requests, and complaints.
Organizational Learner
…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
Experience
2 or more years of hotel catering and rooms experience in the hospitality industry
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
Skills and Knowledge
Strong verbal and written English communication skills
Knowledge of the Hotel, Westmont and brand policies and procedures
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel, and PowerPoint
Computer literate with Delphi preferred or other system used in hotel
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Strong “closing skills”
Strong ‘persuasion” skills
Ability to use standard software applications and hotel system
Effective decision-making skills
Effective influence skills
PHYSICAL DEMANDS
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Full job record
| Job ID | 80e08c0d79ce5b9779cd27b64e711bb7b7e5a3f3 |
| Org ID | 67074349-48ba-4672-a2fa-240ce6416b83 |
| Source ID | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| Board ID | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| Provider | paycom |
| Provider Job Key | 72999 |
| Title | Convention Services Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 687 - Raleigh North Hills Hilton - Raleigh, NC 27609; 3415 Wake Forest Road, Raleigh, NC, 27609, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Raleigh |
| Salary Raw | Description Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service. Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs. Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. Leads pre-event and post-event meetings for assigned groups. Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.). Manages group room blocks and meeting space for assigned groups. Greets customer during the event phase and hands-off to the operations team for the execution of details. Adheres to all standards, policies, and procedures. Integrates current trends in the meetings & special events industry. Performs other duties as assigned to meet business needs. Perform special projects and other responsibilities as assigned. Participate in task force for Hilton as required. Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor. Guest Satisfaction Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Utilizes Delphi or other hotel system to capture and manage customer information daily. Leadership …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team and commits to a course of action with available information. Building Relationships …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treats people fairly, with dignity and respect. Works to meet goals in a manner that does not disadvantage other employees or groups. Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. Listens and responds to others. Is interested in other’s views even if they counter own views. Managing Work Execution …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. Allocates time and resources effectively when faced with competing demands. Overcomes obstacles to accomplish challenging objectives. Follows through on inquiries, requests, and complaints. Organizational Learner …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for professional improvement. Shares learning, innovations, and best practices with others. Is willing to learn from others. Performs all technical/procedural requirements of the job. Qualifications KNOWLEDGE, SKILLS & ABILITIES Experience 2 or more years of hotel catering and rooms experience in the hospitality industry Proven track record of a consistent ability to provide quality service Previous leadership experience preferred Skills and Knowledge Strong verbal and written English communication skills Knowledge of the Hotel, Westmont and brand policies and procedures Knowledge of the catering, food & beverage with banquet knowledge Skills needed to manage the people and variables encountered in the development and implementation of major functions Computer literate in MS Word, Excel, and PowerPoint Computer literate with Delphi preferred or other system used in hotel Strong communication skills (verbal, listening, writing) Strong problem-solving skills Strong customer and associate relations skills Strong presentation and platform skills Strong organizational skills Strong “closing skills” Strong ‘persuasion” skills Ability to use standard software applications and hotel system Effective decision-making skills Effective influence skills PHYSICAL DEMANDS Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=72999&clientkey=A7135FEB489496034748EA1E5BF7C628 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=72999&clientkey=A7135FEB489496034748EA1E5BF7C628 |
| First Seen At | 2026-06-06 09:49:39Z |
| Last Seen At | 2026-06-06 20:13:41Z |
| Last Checked At | 2026-06-06 20:13:41Z |
| Last Changed At | 2026-06-06 09:49:39Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A7135FEB489496034748EA1E5BF7C628/date=2026-06-06/2026-06-06T20-13-34-490Z-e8a4ab7ca77f4bce3408154b308a080e4939395eb968161b5101e3ce5ef55b70.json |
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"description": "<p><em>Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</em> </p>\r\n\r\n<p> </p>\r\n\r\n<div class=\"WordSection1\">\r\n<p class=\"JSHeading\" style=\"margin-top:8px;margin-bottom:8px;\"><span><span style=\"font-size:10pt;\"><span style=\"background:#000080;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FFFFFF;\"><span style=\"font-weight:bold;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">JOB SUMMARY</span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-top:8px;margin-bottom:8px;\"><span><span style=\"font-size:10pt;\"><span style=\"background:#000080;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#FFFFFF;\">ESSENTIAL JOB FUNCTIONS </span></span></b></span></span></span></span></p>\r\n</div>\r\n\r\n<p class=\"JSAlphaBulletedText\" style=\"text-align:justify;text-indent:0in;margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:9pt;\"><span><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#000000;\"><i>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.</i></span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent\" style=\"margin-top:3px;margin-right:-1px;\"> </p>\r\n\r\n<p class=\"MsoBodyTextIndent\" style=\"margin-top:3px;margin-right:-1px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-style:italic;\"><b><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\"><span style=\"letter-spacing:-0.25pt;\">Business Results</span></span></span></u></b></span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Leads pre-event and post-event meetings for assigned groups.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Manages group room blocks and meeting space for assigned groups.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Greets customer during the event phase and hands-off to the operations team for the execution of details.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Adheres to all standards, policies, and procedures.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Integrates current trends in the meetings & special events industry. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Performs other duties as assigned to meet business needs.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Perform special projects and other responsibilities as assigned.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Participate in task force for Hilton as required.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px;\"> </p>\r\n\r\n<p> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\">Guest Satisfaction</span></span></u></i></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Sets a positive example for guest relations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Utilizes Delphi or other hotel system to capture and manage customer information daily. </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\">Leadership</span></span></u></i></b></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\">…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.</span></i></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Holds self and others accountable for achieving results.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Addresses conflict in a timely manner.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Contributes to team results.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Deals with change effectively.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Makes decisions, including employees/team and commits to a course of action with available information.</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p style=\"margin-top:3px;margin-right:-1px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><i><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\"><span style=\"letter-spacing:-0.25pt;\">Building Relationships</span></span></span></u></i></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\">…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. </span></i></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Treats people fairly, with dignity and respect.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Works to meet goals in a manner that does not disadvantage other employees or groups.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Listens and responds to others.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Is interested in other’s views even if they counter own views.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\">Managing Work Execution</span></span></u></i></b></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\">…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.</span></i></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Allocates time and resources effectively when faced with competing demands.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Overcomes obstacles to accomplish challenging objectives.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Follows through on inquiries, requests, and complaints.</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"page-break-after:avoid;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><u><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"font-variant:small-caps;\">Organizational Learner</span></span></u></i></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\">…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area</span></i></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Acts independently to improve and increase skills and knowledge.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Demonstrates an awareness of personal strengths and areas for professional improvement.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Shares learning, innovations, and best practices with others.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Is willing to learn from others.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Performs all technical/procedural requirements of the job.</span></span></span></span></li>\r\n</ul>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Convention Services Manager\",\"identifier\":\"J19K9972999\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A7135FEB489496034748EA1E5BF7C628/jobs/72999\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\",\"datePosted\":\"2026-06-05\",\"description\":\"Job DetailsJob Location: 687 - Raleigh North Hills Hilton - Raleigh, NC 27609Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. \\r\\n\\r\\n \\r\\n\\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nPrepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.\\r\\n\\r\\n \\r\\n\\r\\nESSENTIAL JOB FUNCTIONS \\r\\n\\r\\n\\r\\nThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.\\r\\n\\r\\n \\r\\n\\r\\nBusiness Results\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tPlan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.\\r\\n\\tMonitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.\\r\\n\\tManage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.\\r\\n\\tImprove hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.\\r\\n\\tMonitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.\\r\\n\\tCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.\\r\\n\\tActs as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.\\r\\n\\tOversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.\\r\\n\\tProactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. \\r\\n\\tLeads pre-event and post-event meetings for assigned groups.\\r\\n\\tFacilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).\\r\\n\\tManages group room blocks and meeting space for assigned groups.\\r\\n\\tGreets customer during the event phase and hands-off to the operations team for the execution of details.\\r\\n\\tAdheres to all standards, policies, and procedures.\\r\\n\\tIntegrates current trends in the meetings & special events industry. \\r\\n\\tPerforms other duties as assigned to meet business needs.\\r\\n\\tPerform special projects and other responsibilities as assigned.\\r\\n\\tParticipate in task force for Hilton as required.\\r\\n\\tCommunicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.\\r\\n\\tDue to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nGuest Satisfaction\\r\\n\\r\\n\\r\\n\\tEnsures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.\\r\\n\\tCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.\\r\\n\\tMakes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.\\r\\n\\tDisplays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.\\r\\n\\tSets a positive example for guest relations.\\r\\n\\tInteracts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.\\r\\n\\tReviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.\\r\\n\\tEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\\r\\n\\tUtilizes Delphi or other hotel system to capture and manage customer information daily. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLeadership\\r\\n\\r\\n…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.\\r\\n\\r\\n\\r\\n\\tHolds self and others accountable for achieving results.\\r\\n\\tAddresses conflict in a timely manner.\\r\\n\\tContributes to team results.\\r\\n\\tDeals with change effectively.\\r\\n\\tMakes decisions, including employees/team and commits to a course of action with available information.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBuilding Relationships\\r\\n\\r\\n…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. \\r\\n\\r\\n\\r\\n\\tTreats people fairly, with dignity and respect.\\r\\n\\tWorks to meet goals in a manner that does not disadvantage other employees or groups.\\r\\n\\tDemonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.\\r\\n\\tListens and responds to others.\\r\\n\\tIs interested in other’s views even if they counter own views.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nManaging Work Execution\\r\\n\\r\\n…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.\\r\\n\\r\\n\\r\\n\\tAllocates time and resources effectively when faced with competing demands.\\r\\n\\tOvercomes obstacles to accomplish challenging objectives.\\r\\n\\tFollows through on inquiries, requests, and complaints.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nOrganizational Learner\\r\\n\\r\\n…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area\\r\\n\\r\\n\\r\\n\\tActs independently to improve and increase skills and knowledge.\\r\\n\\tDemonstrates an awareness of personal strengths and areas for professional improvement.\\r\\n\\tShares learning, innovations, and best practices with others.\\r\\n\\tIs willing to learn from others.\\r\\n\\tPerforms all technical/procedural requirements of the job.\\r\\n\\r\\nQualifications\\r\\nKNOWLEDGE, SKILLS & ABILITIES\\r\\n\\r\\n\\r\\nExperience \\r\\n\\r\\n\\r\\n\\t2 or more years of hotel catering and rooms experience in the hospitality industry\\r\\n\\tProven track record of a consistent ability to provide quality service\\r\\n\\tPrevious leadership experience preferred\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSkills and Knowledge\\r\\n\\r\\n\\r\\n\\tStrong verbal and written English communication skills\\r\\n\\tKnowledge of the Hotel, Westmont and brand policies and procedures\\r\\n\\tKnowledge of the catering, food & beverage with banquet knowledge\\r\\n\\tSkills needed to manage the people and variables encountered in the development and implementation of major functions\\r\\n\\tComputer literate in MS Word, Excel, and PowerPoint\\r\\n\\tComputer literate with Delphi preferred or other system used in hotel\\r\\n\\tStrong communication skills (verbal, listening, writing)\\r\\n\\tStrong problem-solving skills\\r\\n\\tStrong customer and associate relations skills\\r\\n\\tStrong presentation and platform skills\\r\\n\\tStrong organizational skills\\r\\n\\tStrong “closing skills”\\r\\n\\tStrong ‘persuasion” skills\\r\\n\\tAbility to use standard software applications and hotel system\\r\\n\\tEffective decision-making skills\\r\\n\\tEffective influence skills\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nFrequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"responsibilities\":\"Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. \\r\\n\\r\\n \\r\\n\\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nPrepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.\\r\\n\\r\\n \\r\\n\\r\\nESSENTIAL JOB FUNCTIONS \\r\\n\\r\\n\\r\\nThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.\\r\\n\\r\\n \\r\\n\\r\\nBusiness Results\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tPlan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.\\r\\n\\tMonitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.\\r\\n\\tManage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.\\r\\n\\tImprove hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.\\r\\n\\tMonitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.\\r\\n\\tCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.\\r\\n\\tActs as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.\\r\\n\\tOversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.\\r\\n\\tProactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. \\r\\n\\tLeads pre-event and post-event meetings for assigned groups.\\r\\n\\tFacilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).\\r\\n\\tManages group room blocks and meeting space for assigned groups.\\r\\n\\tGreets customer during the event phase and hands-off to the operations team for the execution of details.\\r\\n\\tAdheres to all standards, policies, and procedures.\\r\\n\\tIntegrates current trends in the meetings & special events industry. \\r\\n\\tPerforms other duties as assigned to meet business needs.\\r\\n\\tPerform special projects and other responsibilities as assigned.\\r\\n\\tParticipate in task force for Hilton as required.\\r\\n\\tCommunicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.\\r\\n\\tDue to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nGuest Satisfaction\\r\\n\\r\\n\\r\\n\\tEnsures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.\\r\\n\\tCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.\\r\\n\\tMakes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.\\r\\n\\tDisplays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.\\r\\n\\tSets a positive example for guest relations.\\r\\n\\tInteracts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.\\r\\n\\tReviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.\\r\\n\\tEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\\r\\n\\tUtilizes Delphi or other hotel system to capture and manage customer information daily. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLeadership\\r\\n\\r\\n…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.\\r\\n\\r\\n\\r\\n\\tHolds self and others accountable for achieving results.\\r\\n\\tAddresses conflict in a timely manner.\\r\\n\\tContributes to team results.\\r\\n\\tDeals with change effectively.\\r\\n\\tMakes decisions, including employees/team and commits to a course of action with available information.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBuilding Relationships\\r\\n\\r\\n…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. \\r\\n\\r\\n\\r\\n\\tTreats people fairly, with dignity and respect.\\r\\n\\tWorks to meet goals in a manner that does not disadvantage other employees or groups.\\r\\n\\tDemonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.\\r\\n\\tListens and responds to others.\\r\\n\\tIs interested in other’s views even if they counter own views.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nManaging Work Execution\\r\\n\\r\\n…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.\\r\\n\\r\\n\\r\\n\\tAllocates time and resources effectively when faced with competing demands.\\r\\n\\tOvercomes obstacles to accomplish challenging objectives.\\r\\n\\tFollows through on inquiries, requests, and complaints.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nOrganizational Learner\\r\\n\\r\\n…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area\\r\\n\\r\\n\\r\\n\\tActs independently to improve and increase skills and knowledge.\\r\\n\\tDemonstrates an awareness of personal strengths and areas for professional improvement.\\r\\n\\tShares learning, innovations, and best practices with others.\\r\\n\\tIs willing to learn from others.\\r\\n\\tPerforms all technical/procedural requirements of the job.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"DRIFTWOOD HOSPITALITY MANAGEMENT\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3415 Wake Forest Road\",\"addressLocality\":\"Raleigh\",\"addressRegion\":\"NC\",\"postalCode\":27609,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\nKNOWLEDGE, SKILLS & ABILITIES\\r\\n\\r\\n\\r\\nExperience \\r\\n\\r\\n\\r\\n\\t2 or more years of hotel catering and rooms experience in the hospitality industry\\r\\n\\tProven track record of a consistent ability to provide quality service\\r\\n\\tPrevious leadership experience preferred\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSkills and Knowledge\\r\\n\\r\\n\\r\\n\\tStrong verbal and written English communication skills\\r\\n\\tKnowledge of the Hotel, Westmont and brand policies and procedures\\r\\n\\tKnowledge of the catering, food & beverage with banquet knowledge\\r\\n\\tSkills needed to manage the people and variables encountered in the development and implementation of major functions\\r\\n\\tComputer literate in MS Word, Excel, and PowerPoint\\r\\n\\tComputer literate with Delphi preferred or other system used in hotel\\r\\n\\tStrong communication skills (verbal, listening, writing)\\r\\n\\tStrong problem-solving skills\\r\\n\\tStrong customer and associate relations skills\\r\\n\\tStrong presentation and platform skills\\r\\n\\tStrong organizational skills\\r\\n\\tStrong “closing skills”\\r\\n\\tStrong ‘persuasion” skills\\r\\n\\tAbility to use standard software applications and hotel system\\r\\n\\tEffective decision-making skills\\r\\n\\tEffective influence skills\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nFrequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"experienceRequirements\":\"\\r\\nKNOWLEDGE, SKILLS & ABILITIES\\r\\n\\r\\n\\r\\nExperience \\r\\n\\r\\n\\r\\n\\t2 or more years of hotel catering and rooms experience in the hospitality industry\\r\\n\\tProven track record of a consistent ability to provide quality service\\r\\n\\tPrevious leadership experience preferred\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSkills and Knowledge\\r\\n\\r\\n\\r\\n\\tStrong verbal and written English communication skills\\r\\n\\tKnowledge of the Hotel, Westmont and brand policies and procedures\\r\\n\\tKnowledge of the catering, food & beverage with banquet knowledge\\r\\n\\tSkills needed to manage the people and variables encountered in the development and implementation of major functions\\r\\n\\tComputer literate in MS Word, Excel, and PowerPoint\\r\\n\\tComputer literate with Delphi preferred or other system used in hotel\\r\\n\\tStrong communication skills (verbal, listening, writing)\\r\\n\\tStrong problem-solving skills\\r\\n\\tStrong customer and associate relations skills\\r\\n\\tStrong presentation and platform skills\\r\\n\\tStrong organizational skills\\r\\n\\tStrong “closing skills”\\r\\n\\tStrong ‘persuasion” skills\\r\\n\\tAbility to use standard software applications and hotel system\\r\\n\\tEffective decision-making skills\\r\\n\\tEffective influence skills\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nFrequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"validThrough\":\"2026-07-04\"}",
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"qualifications": "<div style=\"border-bottom:solid #000080 1pt;border-top:solid #000080 1pt;border-left:none;border-right:none;padding:1pt 0in 1pt 0in;\">\r\n<p class=\"JSSubheading\" style=\"border:none;padding:0in;margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#800080;\"><span style=\"font-weight:bold;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#333399;\">KNOWLEDGE, SKILLS & ABILITIES</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<h1 style=\"margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Arial Narrow', sans-serif;\">Experience </span></span></span></h1>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">2 or more years of hotel catering and rooms experience in the hospitality industry</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Proven track record of a consistent ability to provide quality service</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Previous leadership experience preferred</span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Arial Narrow', sans-serif;\">Skills and Knowledge</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong verbal and written English communication skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Knowledge of the Hotel, Westmont and brand policies and procedures</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Knowledge of the catering, food & beverage with banquet knowledge</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Skills needed to manage the people and variables encountered in the development and implementation of major functions</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Computer literate in MS Word, Excel, and PowerPoint</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Computer literate with Delphi preferred or other system used in hotel</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong communication skills (verbal, listening, writing)</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong problem-solving skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong customer and associate relations skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong presentation and platform skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong organizational skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong “closing skills”</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong ‘persuasion” skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to use standard software applications and hotel system</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Effective decision-making skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Effective influence skills</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<div style=\"border-bottom:solid #000080 1pt;border-top:solid #000080 1pt;border-left:none;border-right:none;padding:1pt 0in 1pt 0in;\">\r\n<p class=\"JSSubheading\" style=\"border:none;padding:0in;margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#800080;\"><span style=\"font-weight:bold;\"><i><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#333399;\">PHYSICAL DEMANDS</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<p> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p>Benefits</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Disability insurance</li>\r\n\t<li>Employee assistance program</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Life insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Room Discounts</li>\r\n\t<li>Employee Food and Beverage Discounts</li>\r\n</ul>\r\n\r\n<p>EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</p>\r\n",
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