Customer Service Advisor

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  "source_hash": "f928b5a98a8db52b68a4e4a6c09fdb104f87efca3665039d9ec6c16fbda55ecd",
  "last_changed_at": "2026-05-30T06:03:57.522Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Romsey, Hampshire, SO52 9AE, United Kingdom",
    "city": "Romsey",
    "region": "Hampshire",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:02.778Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Romsey, Hampshire, SO52 9AE, United Kingdom",
      "city": "Romsey",
      "region": "Hampshire",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "69",
    "isRemote": null,
    "location": {
      "city": "Romsey",
      "state": "Hampshire"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18598",
    "locationType": "0",
    "jobOpeningName": "Customer Service Advisor",
    "departmentLabel": "Customer Services",
    "employmentStatusLabel": "Fixed Term"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Romsey",
      "state": "Hampshire",
      "postalCode": "SO52 9AE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2025-12-18",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Customer Service Advisors (Full or Part Time)<br>Native French and German speaking advantageous <br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Fixed Term Contracts until September 2026</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We’re looking for friendly, customer-focused individuals to help our customers at every stage of their TentBox journey. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Excellent written and spoken English</span></li>\n<li><span style=\"font-size: 10pt\">Passion for providing outstanding customer service</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You’ll build expert knowledge of our roof tents and accessories, supporting customers across WhatsApp, email, phone, social channels, and in our on-site HQ showroom. From first questions to post-purchase support, you’ll deliver a confident, white-glove experience that puts the customer first.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We’re after people who love helping others, communicate clearly, and thrive in a fast-paced environment. Experience delivering customer support through digital systems is a bonus.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What you’ll do</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Handle customer enquiries mostly via email and live chat (some phone and face to face)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide clear, accurate information and first-class customer service</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Resolve customer queries quickly and effectively</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work collaboratively with team members and other departments</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Use internal systems to log interactions and follow processes</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we’re looking for</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong communication skills and a positive attitude</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable using IT systems</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable speaking to customers over the phone and face to face</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A genuine desire to help people</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience in customer service is beneficial — full specific training provided</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Competitive salary</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible shift patterns Monday to Sunday</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hybrid work - evening shifts can be performed from home</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">35 days annual leave (inc bank holidays, pro rata)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Pension contributions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Free on-site parking (We are located in North Baddesley)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Free breakfast, lunch, drinks and snacks in our fully stocked kitchen!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Love</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Casual dress code</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Opportunity to borrow our full range of TentBox roof tents whenever you’d like</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Staff and Family and Friends discount</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Friendly Company Culture</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A unique opportunity to work with a rapidly growing company set for global expansion</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Regular Team Socials and opportunities to test our product range</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">If you want to be part of a fast-growing, adventure-led brand and a team that genuinely cares about great customer experiences, we’d love to hear from you.</span></p>\n<p><br></p>",
    "compensation": "£12.71 per hour",
    "departmentId": "18598",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Advisor",
    "departmentLabel": "Customer Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://tentbox.bamboohr.com/careers/69",
    "employmentStatusLabel": "Fixed Term"
  }
}