Voice Operations Specialist - Remote

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    "datePosted": "2026-03-13",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt\">Hello! </span><span style=\"font-size: 18pt; font-weight: bold\">✨</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">We’re </span><span style=\"font-size: 12pt; font-weight: bold\">Wildix</span><span style=\"font-size: 12pt\">, a global leader in Unified Communications &amp; Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About Us…</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">At Wildix, our mission is clear: </span><span style=\"font-size: 12pt; font-weight: bold\">Empower companies worldwide with seamless communication solutions</span><span style=\"font-size: 12pt\"> that drive productivity, efficiency, and growth.</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About The Role </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication. </span><span style=\"font-size: 12pt\"><br><br></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Do </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Work with carrier portals and internal systems to manage porting requests and ensure data integrity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Take ownership of the end-to-end porting process and proactively resolve issues that may arise</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Provide timely status updates and respond to partner inquiries in a professional and efficient manner</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Identify and escalate recurring issues with carriers to ensure prompt resolution</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Collaborate with cross-functional teams to resolve complex customer cases</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Maintain and update documentation related to porting processes and best practices</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Bring </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Minimum 1 year of experience in customer support or customer care, preferably in telecommunications</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Experience using Salesforce CRM or similar tools</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Strong communication and interpersonal skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Excellent attention to detail and problem-solving abilities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Ability to prioritize tasks and work in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Ability to work both independently and as part of a team</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Fluent English (written and spoken)</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Bonus Points If You </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have troubleshooting and technical skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have experience with DID porting and number ordering processes</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Speak German at minimum B2 level</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Why You’ll Love It Here</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">👫 </span><span style=\"font-size: 12pt; font-weight: bold\">Work with a Supportive, High-Performing Team</span><span style=\"font-size: 12pt\"> – We believe in trust, autonomy, and working with bright, passionate individual</span><span style=\"font-size: 12pt; font-weight: bold\">s</span><span style=\"font-size: 12pt\"> who drive real impact.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">🌍 </span><span style=\"font-size: 12pt; font-weight: bold\">A Truly International Workplace</span><span style=\"font-size: 12pt\"> – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">🚀 </span><span style=\"font-size: 12pt; font-weight: bold\">Shape the Future of Global Communication</span><span style=\"font-size: 12pt\"> – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt; font-weight: bold\">💼 Join a Profitable &amp; Stable Company </span><span style=\"font-size: 12pt\">– We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">🏖️ </span><span style=\"font-size: 12pt; font-weight: bold\">Generous Time Off </span><span style=\"font-size: 12pt\">– Take the breaks you need to relax, recharge, and come back inspired.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">💻 </span><span style=\"font-size: 12pt; font-weight: bold\">Top-Tier Tech</span><span style=\"font-size: 12pt\"> – Love Mac? So do we! We equip our team with the best tools for success.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">🚀</span><span style=\"font-size: 12pt; font-weight: bold\"> Career Growth &amp; Development</span><span style=\"font-size: 12pt\"> – Access to programs and events to keep you at the top of your game.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">🌱 </span><span style=\"font-size: 12pt; font-weight: bold\">Well-being Support </span><span style=\"font-size: 12pt\">– We offer access to psychology sessions to support your mental and emotional health</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Interview Process</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🤝 <span style=\"font-weight: bold\">Step 1: Initial Screening</span> – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">🛠️ <span style=\"font-weight: bold\">Step 2: Technical Interview</span> – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We Are Wildix</span>:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ready to join us? Apply Now!</span><br></p>",
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