Customer Services Rep

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  "last_changed_at": "2026-05-31T17:37:06.189Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Weston, FL, United States",
    "city": "Weston",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T19:18:57.310Z",
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    "language": "en",
    "location": {
      "raw": "Weston, FL, United States",
      "city": "Weston",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
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{
  "id": "743999658948739",
  "ref": "https://api.smartrecruiters.com/v1/companies/mindlance2/postings/743999658948739",
  "name": "Customer Services Rep",
  "uuid": "c3527e29-1a00-4e48-a90a-3d2821a00746",
  "detail": {
    "id": "743999658948739",
    "name": "Customer Services Rep",
    "uuid": "c3527e29-1a00-4e48-a90a-3d2821a00746",
    "jobAd": {
      "sections": {
        "jobDescription": {
          "text": "<p><b><span>Duration:        6 Months (With possible extension)</span></b></p><p><b><span>Location:        2915 Weston Road, Weston FL 33331</span></b></p><p><b><span></span></b></p><p><b><span>Work schedule</span></b><span>:</span></p><p><b><span>Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs. during the week, to avoid OT)</span></b></p><p><span></span></p><p><b><span>Job Description:</span></b></p><p><span>Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required.</span></p><p><span></span></p><p><b><span>Summary:</span></b><span> </span></p><p><span>Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family.</span></p><p><span></span></p><p><b><span>Essential Job Functions:</span></b><span> </span></p><p><span>This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.</span></p><p><span></span></p><p><span><span>•<span>        </span></span></span><span>Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.</span></p><p><span><span>•<span>        </span></span></span><span>Communicates with customers via telephone, email, and fax or in person, and receives product orders and general inquiries.</span></p><p><span><span>•<span>        </span></span></span><span>Monitors and provides updates to the customer master group.</span></p><p><span><span>•<span>        </span></span></span><span>Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.</span></p><p><span><span>•<span>        </span></span></span><span>May be required to participate as a Super User with SAP.</span></p><p><span><span>•<span>        </span></span></span><span>May be requested to work on specific projects.</span></p><p><span><span>•<span>        </span></span></span><span>Interfaces with other departments in the processing of any customer related issues.</span></p><p><span><span>•<span>        </span></span></span><span>Assists customers with requests for and the processing of returned goods.</span></p><p><span><span>•<span>        </span></span></span><span>Complies with Company policies and procedures, including safety rules and regulations.</span></p><p><span><span>•<span>        </span></span></span><span>Performs related duties as assigned.</span></p><p><span></span></p><p><b><span>Knowledge of:</span></b></p><p><span><span>•<span>        </span></span></span><span>Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.</span></p><p><span><span>•<span>        </span></span></span><span>Standard office procedures, practices and protocols.</span></p><p><span><span>•<span>        </span></span></span><span>Basic sales, contract administration and customer service principles.</span></p><p><span><span>•<span>        </span></span></span><span>English usage, spelling, grammar and punctuation.</span></p><p><span><span>•<span>        </span></span></span><span>Current Company policies and procedures, including safety rules and regulations.</span></p><p><span><span>•<span>        </span></span></span><span>Computer systems and software applications, such as Microsoft Office.</span></p><p><span><span>•<span>        </span></span></span><span>Proficiency with 10-key data entry.</span></p><p><span><span>•<span>        </span></span></span><span>SAP experience preferred.</span></p><p><span><span>•<span>        </span></span></span><span>General office experience including filing &amp; copying.</span></p><p><span></span></p><p><b><span>Skill in:</span></b></p><p><span><span>•<span>        </span></span></span><span>Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources.</span></p><p><span><span>•<span>        </span></span></span><span>Interpreting and closely following instructions and procedures.</span></p><p><span><span>•<span>        </span></span></span><span>Participating in a full range of Sales-related support services.</span></p><p><span><span>•<span>        </span></span></span><span>Typing and keyboarding with a high degree of accuracy.</span></p><p><span><span>•<span>        </span></span></span><span>Writing and composing business correspondence.</span></p><p><span><span>•<span>        </span></span></span><span>Working under time constraints and in pressure situations.</span></p><p><span><span>•<span>        </span></span></span><span>Communicating clearly and concisely, both orally and in writing.</span></p><p><span><span>•<span>        </span></span></span><span>Establishing and maintaining effective relationships with individuals contacted in the course of work.</span></p><p><span><span>•<span>        </span></span></span><span>Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel.</span></p><p><span><span>•<span>        </span></span></span><span>Representing the Company professionally, effectively and efficiently.</span></p><p><span><span>•<span>        </span></span></span><span>Organizational skills and time management.</span></p><p><span></span></p><p><b><span>Working Conditions:</span></b><span> </span></p><p><span>Requires the ability to sit for extended periods, stand, walk, communicate via telephone, computer and/or face-to-face contact, hearing and vision within normal range, and use basic office equipment such as a personal computer, copier and fax machines regularly in the course of work. Work is performed in an office environment. Noise level in this environment is within the normal range.</span></p><p><b><span></span></b></p>",
          "title": "Job Description"
        },
        "qualifications": {
          "text": "<p><span>Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required.</span><br /></p>",
          "title": "Qualifications"
        },
        "companyDescription": {
          "text": "<p>Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.<br /></p><p><br /></p><p></p>",
          "title": "Company Description"
        },
        "additionalInformation": {
          "text": "<p>All your information will be kept confidential according to EEO guidelines.</p>",
          "title": "Additional Information"
        }
      }
    },
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    "active": true,
    "company": {
      "name": "Mindlance",
      "identifier": "Mindlance2"
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      "avatarUrl": ""
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      "latitude": "26.1003654",
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    "releasedDate": "2017-08-31T14:31:28.000Z",
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