Customer Service Representative - Best Friends Pet Hotel

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  "detail": {
    "city": "WINDSOR",
    "jobId": 284466,
    "level": "Entry",
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    "jobShift": "Day",
    "jobTitle": "Customer Service Representative - Best Friends Pet Hotel ",
    "location": "WINDSOR, NJ 08561",
    "startDate": "",
    "clientCode": "0AP42",
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    "description": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&nbsp;<b>We offer:</b></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&middot; Paid vacation</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&middot; Pet supply and service discounts and more!</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Responsibilities:</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&nbsp; questions</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Answering and handling calls in a professional manner</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Scheduling</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; File maintenance</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&bull; Data entry</span></span></span></span></p>\r\n",
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Our CSRs are our first points of contact with our guests and are focused on building great relationships.\\r\\n\\r\\nWe are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.\\r\\n\\r\\nIf you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!\\r\\n\\r\\n&nbsp;We offer:\\r\\n\\r\\n&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching\\r\\n\\r\\n&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)\\r\\n\\r\\n&middot; Paid vacation\\r\\n\\r\\n&middot; Pet supply and service discounts and more!\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;\\r\\n\\r\\n&nbsp; questions\\r\\n\\r\\n&bull; Answering and handling calls in a professional manner\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Scheduling\\r\\n\\r\\n&bull; File maintenance\\r\\n\\r\\n&bull; Data entry\\r\\nQualificationsSkills Required\\r\\n\\r\\n\\r\\n\\tPossess a love of animals\\r\\n\\tDisplays a professional manner at all times\\r\\n\\tAbility to work evenings, weekends &amp; holidays\\r\\n\\tLift/carry 40 pounds or more\\r\\n\\tAble to stand/walk for eight hours a day\\r\\n\\tAble to work in a fast-paced environment\\r\\n\\tAble to work on a computer system\\r\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\r\\n\\r\\n\\r\\nEssential Job Functions\\r\\n\\r\\n\\r\\n\\tWelcomes both human and pet guests\\r\\n\\tCan correctly identify animal body language/behavior\\r\\n\\tFollows safe handling procedures\\r\\n\\tChecking in and out of pet guests while providing excellent customer service\\r\\n\\tEscorts pets to and from their rooms\\r\\n\\tTakes reservations over the phone\\r\\n\\tCan work both individually and as a team player while performing duties\\r\\n\\tContributes in maintaining the cleanliness of the facility\\r\\n\\tCommunication with management and other team members\\r\\n\\r\\n\\r\\nRequired Education\\r\\n\\r\\n\\r\\n\\tHigh School Graduate or Equivalent\\r\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\r\\n\\r\\n\\r\\nThe hourly pay range for this position is $15.92&ndash;$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs\\r\\n\",\"responsibilities\":\"Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. 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Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs\\r\\n\",\"experienceRequirements\":\"Skills Required\\r\\n\\r\\n\\r\\n\\tPossess a love of animals\\r\\n\\tDisplays a professional manner at all times\\r\\n\\tAbility to work evenings, weekends &amp; holidays\\r\\n\\tLift/carry 40 pounds or more\\r\\n\\tAble to stand/walk for eight hours a day\\r\\n\\tAble to work in a fast-paced environment\\r\\n\\tAble to work on a computer system\\r\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\r\\n\\r\\n\\r\\nEssential Job Functions\\r\\n\\r\\n\\r\\n\\tWelcomes both human and pet guests\\r\\n\\tCan correctly identify animal body language/behavior\\r\\n\\tFollows safe handling procedures\\r\\n\\tChecking in and out of pet guests while providing excellent customer service\\r\\n\\tEscorts pets to and from their rooms\\r\\n\\tTakes reservations over the phone\\r\\n\\tCan work both individually and as a team player while performing duties\\r\\n\\tContributes in maintaining the cleanliness of the facility\\r\\n\\tCommunication with management and other team members\\r\\n\\r\\n\\r\\nRequired Education\\r\\n\\r\\n\\r\\n\\tHigh School Graduate or Equivalent\\r\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\r\\n\\r\\n\\r\\nThe hourly pay range for this position is $15.92&ndash;$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"2026-07-05\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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    "educationLevel": "High School",
    "qualifications": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Skills Required</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Possess a love of animals</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Displays a professional manner at all times</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Ability to work evenings, weekends &amp; holidays</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Lift/carry 40 pounds or more</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Able to stand/walk for eight hours a day</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Able to work in a fast-paced environment</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Able to work on a computer system</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Essential Job Functions</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Welcomes both human and pet guests</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Can correctly identify animal body language/behavior</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Follows safe handling procedures</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Checking in and out of pet guests while providing excellent customer service</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Escorts pets to and from their rooms</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Takes reservations over the phone</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Can work both individually and as a team player while performing duties</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Contributes in maintaining the cleanliness of the facility</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Communication with management and other team members</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Required Education</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">High School Graduate or Equivalent</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">At least 1 year of&nbsp;<b><u>professional</u></b>&nbsp;animal experience</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">The hourly pay range for this position is $15.92&ndash;$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs</span></span></span></p>\r\n",
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