Home › Companies › 4622eaa1 1ce0 4868 B1ab A3377a13938a 19000101 000001 › Patient Support Representative
Patient Support Representative
4622eaa1 1ce0 4868 B1ab A3377a13938a 19000101 000001 · Florence, SC, US, Florence, SC · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 4622eaa1 1ce0 4868 B1ab A3377a13938a 19000101 000001 |
| Title | Patient Support Representative |
| Normalized title | - |
| Department / team | - |
| Location | Florence, SC, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 4622eaa1 1ce0 4868 B1ab A3377a13938a 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Florence. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 4622eaa1 1ce0 4868 B1ab A3377a13938a 19000101 000001 |
| Source | f8ada9f1-abd8-4d18-beed-132ea27faf77 |
| ATS provider | ADP Workforce Now Recruiting |
Description
At HopeHealth, our Patient Services Representatives are often the first connection patients have with our organization and that first impression matters. We are looking for compassionate, detail-oriented professionals who are passionate about providing exceptional customer service while helping patients feel welcomed, supported, and cared for throughout their healthcare experience.
As a vital member of our clinic team, the Patient Services Representative plays an important role in ensuring smooth daily operations by assisting with patient registration, scheduling appointments, coordinating front office activities, and supporting both clinical and non-clinical staff. The ideal candidate is organized, professional, and committed to creating a positive patient experience through excellent communication, teamwork, and compassionate service.
At HopeHealth, you’ll join a mission-driven organization dedicated to improving the health and well-being of the communities we serve while working in a collaborative environment that values respect, diversity, and excellence.
Overview of the Position:
The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.
Education and Experience:
• High School Diploma or equivalent required
• Two year medical office experience preferred
• Two years customer service experience
Required Skills / Core Competencies:
• Must possess excellent oral and written communication
• Must have the ability to collaborate with others to improve the patient experience and address needs
• Ability to take initiative and handle various task simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: EMR systems)
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
• Compassion for patients
• Comfort with diversity
• Recognition of different health plans
• Professional appearance at all times
• Excellent time management skills
• Proper telephone etiquette
Supervisory Responsibilities:
• This position has no direct reports
Essential Job Functions:
These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.
• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established by leadership
• Faxing records/authorizations in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographics
• Other duties as assigned
Additional Requirements for Dental Services:
• Reviewing treatment plans with patients and / or family
• Other duties as assigned
Physical Requirements:
Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.
Full job record
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| Org ID | 932cf6e8-ea2a-4171-987e-cca0f610304a |
| Source ID | f8ada9f1-abd8-4d18-beed-132ea27faf77 |
| Board ID | f8ada9f1-abd8-4d18-beed-132ea27faf77 |
| Provider | adp_workforcenow |
| Provider Job Key | 573303 |
| Title | Patient Support Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Florence, SC, US, Florence, SC |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | SC |
| City | Florence |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4622eaa1-1ce0-4868-b1ab-a3377a13938a&ccId=19000101_000001&lang=en_US&type=JS&jobId=573303&jwId=9200903412713_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4622eaa1-1ce0-4868-b1ab-a3377a13938a&ccId=19000101_000001&lang=en_US&type=JS&jobId=573303&jwId=9200903412713_1 |
| First Seen At | 2026-06-04 10:02:46Z |
| Last Seen At | 2026-06-06 13:26:29Z |
| Last Checked At | 2026-06-06 13:26:29Z |
| Last Changed At | 2026-06-06 13:26:29Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 20:20:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4622eaa1-1ce0-4868-b1ab-a3377a13938a|19000101_000001/date=2026-06-06/2026-06-06T13-26-28-427Z-c68a78e36afd2435e1609c13ecb1973da480b02417b830682756e58dc694b0a3.json |
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The ideal candidate is organized, professional, and committed to creating a positive patient experience through excellent communication, teamwork, and compassionate service.</p><p data-start=\"973\" data-end=\"1199\" data-is-only-node=\"\">At HopeHealth, you’ll join a mission-driven organization dedicated to improving the health and well-being of the communities we serve while working in a collaborative environment that values respect, diversity, and excellence.</p><p><strong>Overview of the Position: </strong> <span style=\"white-space:pre;\"> </span> </p><p>The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.</p><p><strong>Education and Experience:</strong><span style=\"white-space:pre;\"><strong> </strong> </span> <span style=\"white-space:pre;\"> </span></p><p>•<span style=\"white-space:pre;\"> </span>High School Diploma or equivalent required</p><p>•<span style=\"white-space:pre;\"> </span>Two year medical office experience preferred</p><p>•<span style=\"white-space:pre;\"> </span>Two years customer service experience</p><p><strong>Required Skills / Core Competencies:</strong><span style=\"white-space:pre;\"><strong> </strong></span><strong> </strong> <span style=\"white-space:pre;\"> </span></p><p>•<span style=\"white-space:pre;\"> </span>Must possess excellent oral and written communication</p><p>•<span style=\"white-space:pre;\"> </span>Must have the ability to collaborate with others to improve the patient experience and address needs</p><p>•<span style=\"white-space:pre;\"> </span>Ability to take initiative and handle various task simultaneously</p><p>•<span style=\"white-space:pre;\"> </span>Knowledge of policies, procedures, regulations, and protocols</p><p>•<span style=\"white-space:pre;\"> </span>Knowledge of data bases (ex: EMR 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position has no direct reports</p><p><strong>Essential Job Functions:</strong><span style=\"white-space:pre;\"><strong> </strong></span><strong> </strong> <span style=\"white-space:pre;\"> </span></p><p>These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.</p><p>•<span style=\"white-space:pre;\"> </span>Greets patient professionally both in person and on the phone</p><p>•<span style=\"white-space:pre;\"> </span>Answers incoming telephone calls and triages quickly and appropriately</p><p>•<span style=\"white-space:pre;\"> </span>Assist patients with completing necessary paperwork</p><p>•<span style=\"white-space:pre;\"> </span>Maintaining information confidentiality at all times</p><p>•<span style=\"white-space:pre;\"> </span>Scheduling of appointments</p><p>•<span 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