Department Manager - H&M - Sliema

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    "datePosted": "2026-01-09",
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    "description": "<p><span style=\"color: rgb(64, 64, 64); font-family: Arial, sans-serif; font-size: 11pt; font-weight: bold\">WHAT you do</span><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\"><br>As a Department Manager, you’re a leader who supports and inspires your team. You build an inclusive culture that encourages collaboration and entrepreneurial spirit, helping your team and H&amp;M thrive.</span></p>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">You ensure an excellent operational and visual experience for customers and colleagues while understanding your store’s strengths, challenges, and competition. Through sales analysis and strategic planning, you drive performance and profitability.</span></p>\n<p><br></p>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">      Customer, Sales &amp; Profit</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Responsible for the total OMNI customer experience in your department, ensuring visual and commercial standards align with global guidelines</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Positively represent the H&amp;M brand during customer interactions</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Identify commercial opportunities and act on your department’s strengths</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Set and follow up on sales and budget goals to maximise results</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Ensure excellent customer service and sales focus across the store</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Promote our Customer Loyalty App and Sustainability initiatives</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Manage your department cost-effectively</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Oversee routines in fitting rooms, checkouts, and admin tasks</span></li>\n</ul>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">     Fashion &amp; Trend Awareness</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Stay current with fashion trends, brands, competitors, and influencers</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Ensure the team shares product and trend knowledge with customers</span></li>\n</ul>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">     Team &amp; Development</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Lead recruitment, onboarding, training, and development of your team</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Conduct performance evaluations and succession planning</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Share knowledge and lead by example</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Collaborate with the VM team to plan and execute the department's vision</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Promote a feedback culture and teamwork</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Manage staff planning and scheduling</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Communicate regularly to motivate and inform the team</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Ensure compliance with routines, procedures, and legal standards</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Participate in onboarding, training, and development programs</span></li>\n</ul>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">     Retail Operations / Visual &amp; Commercial Execution</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Maintain a clean and organised store, sales floor, and stockroom</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Deliver high standards in garment care, product presentation, and stock management</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Oversee the full garment cycle from delivery to display</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Utilise tools and tech for OMNI services (Click &amp; Collect, Smart Store, etc.)</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Maintain price integrity and strong price perception across the store</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Ensure BOH areas are tidy, safe, and up to date</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Responsible for the daily opening and closing of the store</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(64, 64, 64); font-family: Arial, sans-serif; font-size: 11pt; font-weight: bold\">WHO you are</span><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\"><br>You’re a confident leader with a passion for team development and performance. You’re analytical, solutions-focused, and motivated by results. With strong commercial and visual skills, you have a deep understanding of fashion trends, customer behaviour, and competitors.</span></p>\n<p><br></p>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">     Skills &amp; Competencies</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Lead with integrity and strong communication</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Financially savvy and operationally organised</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Data-driven and tech-savvy</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Adaptable to change with strong prioritisation skills</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Role model company values and a feedback culture</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Fashion-forward and customer-centric</span></li>\n</ul>\n<p><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\">     Experience</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Proven leadership in retail or a similar fast-paced environment</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Strong background in retail operations and team development</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Experienced in sales planning, analysis, and follow-up</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 11.0pt\">Comfortable using customer data and insights to drive results</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(64, 64, 64); font-family: Arial, sans-serif; font-size: 11pt; font-weight: bold\">HOW you do it</span><span style=\"color: #404040; font-family: 'Arial',sans-serif; font-size: 11.0pt\"><br>You lead by example, acting in line with our values and leadership principles. At H&amp;M, how you do your job is just as important as what you do.</span></p>\n<p><br></p>",
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