Shift Manager

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\">The Nothing Bundt Cakes (NbC) Shift Manager/Supervisor plays a key leadership role in ensuring smooth, efficient, and high-quality operations during assigned shifts. Acting as the on-site point of contact in the absence of senior management, the Shift Manager is responsible for overseeing team performance, upholding operational standards, and ensuring exceptional guest experience. This role bridges team execution with operational leadership, setting the tone for service, safety, and success. This role also embodies the NBC culture and brand standards that support setting the example for team members and ensuring outstanding client experiences.</span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Primary Responsibilities:</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Lead and supervise NBC the daily shift operations of the store during scheduled shifts, ensuring consistent execution of standards and procedures.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure product inventory is in place and support the ordering of products according to standards. </span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Provide direction, support, and guidance to team members while fostering a positive and collaborative work environment.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain strong product knowledge to educate guests on NBC cakes, flavors, sizes, and complementary merchandise. </span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Deliver outstanding guest service by modeling warm, attentive, and solution-oriented behaviors.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Support the preparation and production and preparation of all products in the bakery, including baking, frosting, and packaging of cakes following proprietary recipes and food safety guidelines. </span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure production activities meet all safety and sanitation standards. </span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Manage shift scheduling, delegate tasks, and ensure team members take legally compliant breaks and meal periods.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Support with onboarding and training new team members; reinforce best practices and operational procedures.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain a calm and focused demeanor under pressure and during periods of high volume.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Monitor food safety, quality, and sanitation standards, including compliance with health department regulations.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assist in food preparation, baking, packaging, and presentation of products, ensuring consistency and accuracy.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Oversee opening and closing procedures, including checklists, cleaning duties, and shift reports.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Handle guest concerns with professionalism, resolving issues promptly and escalating when appropriate.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain cash controls and reconcile registers; prepare daily financial reports as assigned.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Monitor inventory and communicate supply needs to management.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure a clean, organized, and safe working environment at all times.</span></li>\r\n</ul>\r\n",
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Join our team and help us spread joy one delicious bite at a time!\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-family:Aptos,sans-serif\"><strong>Knowledge, Skills, and Abilities:</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proven ability to lead a team with confidence, empathy, and clarity.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong problem-solving and decision-making skills in a fast-paced environment.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Exceptional communication and interpersonal abilities.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Excellent customer service and communication skills with a warm and positive attitude.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong multitasking and organizational skills in a fast-paced environment.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Working knowledge of point-of-sale systems and basic office/reporting tools.</span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Basic math and cash handling accuracy and measurement units for accurate ingredient preparation.</span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to prioritize and delegate tasks efficiently.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Attention to detail and commitment to upholding food safety standards.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Core Values and Competencies:</strong></span></p>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Servant&rsquo;s Heart</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Leads by example, putting the needs of guests and team members first.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Demonstrates integrity, humility, and approachability.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Spirit of a Champion</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Takes ownership of responsibilities and inspires accountability in others.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strives for excellence through continuous improvement and attention to detail.</span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Genuine Connections</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Fosters an inclusive and respectful environment.</span></li>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Communicates with transparency and encourages team engagement.</span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Work Availability:</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Aptos,sans-serif\">Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demand</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-family:Aptos,sans-serif\">&nbsp;&nbsp;&nbsp; Join our team and help us spread joy one delicious bite at a time!</span></p>\r\n",
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