HTM - Front of House & Beverage Operations Manager

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    "raw": "Kutchan-cho, Abuta-gun, Hokkaido, 0440080, Japan",
    "city": "Kutchan-cho, Abuta-gun",
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    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido"
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    "jobOpeningName": "HTM - Front of House & Beverage Operations Manager",
    "departmentLabel": "Front of House",
    "employmentStatusLabel": "Full-Time (PLE)"
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    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "0440080",
      "addressCountry": "Japan"
    },
    "datePosted": "2023-03-14",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Elevate the front of house and beverage experience across HTM’s portfolio.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Front of House &amp; Beverage Operations Manager oversees front of house service and beverage operations across multiple restaurant outlets, ensuring consistent service standards, operational efficiency, and a high-quality guest experience.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The role manages outlet leadership teams, bar teams, and large seasonal staff during the winter season while coordinating closely with internal departments including marketing, finance, hotel operations, and the FoodWorks administration team. The position plays a key role in maintaining operational standards, developing beverage programs, and supporting overall F&amp;B performance across the restaurants.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">FOH Operations Management:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Oversee daily FOH operations across Kumo Restaurant, Café Deli, and An Dining. Maintain consistent service standards and guest experience across all outlets.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Beverage Excellence:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Ensure \"amazing beverage experiences\" by maintaining consistency, developing financially sustainable wine lists, and overseeing menu development and tastings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Seasonal Staffing &amp; Team Management : </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support recruitment planning for winter seasonal FOH teams across all outlets. Work with HR and management to ensure appropriate staffing levels during peak seasons. Lead onboarding and training programs for seasonal staff including service standards and operational procedures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Guest Experience:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Ensure high hospitality standards aligned with winter ski resort dining expectations. Address guest feedback and resolve service issues when required. Support outlet managers in maintaining consistent service delivery. Coordinate with hotel teams to enhance guest dining experiences.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Administrative Oversight:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Manage beverage purchasing, inventory, stocktakes, and costings while ensuring all IT/POS systems operate effectively.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Cross-Department Collaboration :</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Work collaboratively with the F&amp;B Manager, the Executive Chef and FOH/Cafe Managers, Marketing and F&amp;B Admin team to ensure seamless service and guest satisfaction.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Reporting:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Deliver daily, weekly, and monthly performance and financial reporting against budget targets.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Knowledge &amp; Skill Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Experience:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Extensive supervisory or leadership experience specifically within a Beverage environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Skills:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Exceptional leadership, team coordination, and a strong drive for customer service excellence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Language:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Professional English language skills. Japanese language desirable.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Technical:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Proficiency in computer operations and POS systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">License:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> A valid International Driver’s License.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Employment Package Details</span></p>\n<p><span style=\"color: rgb(17, 24, 39); font-family: Arial, sans-serif; font-size: 10pt\">Employment Period:</span><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\"> Ongoing full time year round</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(17, 24, 39); font-family: Arial, sans-serif; font-size: 10pt\">Annual Salary:</span><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\"> ¥8,600,000 to ¥10,500,000</span><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(17, 24, 39); font-family: Arial, sans-serif; font-size: 10pt\">Location:</span><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\"> Niseko, Hokkaido, Japan - Kumo Restaurant (in Skye Niseko)</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(17, 24, 39); font-family: Arial, sans-serif; font-size: 10pt\">Working Hours:</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Average 40 hours per week (shift times vary by season)</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">120 days off per year</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Sick leave: 5 days</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Annual paid leave: 20 days</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Time-in-lieu system with paid overtime</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Health, social, and employment insurance</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Visa sponsorship</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Staff accommodation available</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Grand Hirafu season pass available at a discounted rate</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Free ski or snowboard lessons (availability dependent)</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Discounts on HTM services and businesses</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Access to language and work relevant training subsidy</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Season tickets (subject to availability) to ESCON Field for Baseball games</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Arial, sans-serif; font-size: 10pt\">Organised staff trips to Okinawa, Fukuoka, and other places including with your family members</span></li>\n</ul>",
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