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HomeCompaniesFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Customer Service International Voice Team Member-BPS

Customer Service International Voice Team Member-BPS

Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; LOMA BPS - Unit 2, Navi Mumbai, Maharashtra, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service International Voice Team Member-BPS
Normalized title-
Department / team-
LocationMaharashtra, IN, United States
Work model-
Employment type-
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-16 / 2026-06-16
Changed / last seen2026-06-20 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Key Responsibilities:Strategic Planning & Execution:Develop and implement telesales and retention strategies to achieve business objectives.Collaborate with stakeholders to align processes with client goals and market trends.Identify opportunities for process improvements and innovation.Team Management:Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.Monitor team performance, provide coaching, and ensure adherence to quality standards.Foster a high-performance culture by motivating and engaging team members.Performance Management:Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores.Ensure achievement of sales targets, retention goals, and other KPIs.Conduct regular performance reviews and implement corrective actions when necessary.Client Relationship Management:Act as the primary point of contact for clients, ensuring their expectations are met or exceeded.Provide regular updates and reports to clients on campaign performance.Address client concerns and implement solutions promptly.Operational Excellence:Ensure compliance with company policies, client requirements, and regulatory standards.Optimize processes to improve efficiency and reduce operational costs.Manage workforce planning, including scheduling and resource allocation.Training & Development:Identify training needs and collaborate with the training team to upskill employees.Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively.Promote a culture of continuous learning and growth.Reporting & Analytics:Prepare and present performance reports to senior management and clients.Use data analytics to identify trends, ch

Full job record

Job ID805ba56086514449823e985f1e07ebd2eb21ffe2
Org ID0c280226-a9e3-4450-af67-3d1b36993e95
Source ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Board ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Provideroracle_hcm
Provider Job Key650525
TitleCustomer Service International Voice Team Member-BPS
Normalized Title
Statusdeleted
Activeno
Location TextIndia; LOMA BPS - Unit 2, Navi Mumbai, Maharashtra, IN
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription Key Responsibilities:Strategic Planning & Execution:Develop and implement telesales and retention strategies to achieve business objectives.Collaborate with stakeholders to align processes with client goals and market trends.Identify opportunities for process improvements and innovation.Team Management:Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.Monitor team performance, provide coaching, and ensure adherence to quality standards.Foster a high-performance culture by motivating and engaging team members.Performance Management:Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores.Ensure achievement of sales targets, retention goals, and other KPIs.Conduct regular performance reviews and implement corrective actions when necessary.Client Relationship Management:Act as the primary point of contact for clients, ensuring their expectations are met or exceeded.Provide regular updates and reports to clients on campaign performance.Address client concerns and implement solutions promptly.Operational Excellence:Ensure compliance with company policies, client requirements, and regulatory standards.Optimize processes to improve efficiency and reduce operational costs.Manage workforce planning, including scheduling and resource allocation.Training & Development:Identify training needs and collaborate with the training team to upskill employees.Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively.Promote a culture of continuous learning and growth.Reporting & Analytics:Prepare and present performance reports to senior management and clients.Use data analytics to identify trends, ch
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/650525
Apply URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/650525
First Seen At2026-06-16 10:52:03Z
Last Seen At2026-06-18 11:28:06Z
Last Checked At2026-06-20 12:11:05Z
Last Changed At2026-06-20 12:11:05Z
Inactive At2026-06-20 12:11:05Z
Source Posted At2026-06-16 06:01:23Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-27-44-825Z-bce96f2fc33d22db63570f31b231d865da24a188df6015f6519e042353e55334.json
Event Fields
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  "last_changed_at": "2026-06-20T12:11:05.506Z",
  "active_status": "deleted"
}
Parsed Structured
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    "city": "Maharashtra",
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  "salary_max": null,
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  "inferred_at": "2026-06-18T11:28:06.483Z",
  "launch_scope": {
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  "remote_policy": null,
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}
Extensions
{}
Native Structured
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