Call Center Representative

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    "jobId": 407057,
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Sound Credit Union is currently seeking a <strong>Call Center Representative</strong> to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique <a href=\"https://www.soundcu.com/career-progression-model/\"><strong>Call Center Progression Model</strong></a> that is designed to provide you advancement in your role <em>and</em> an increase in your salary through on-the-job training and structured compensation increases.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Your Compensation:&nbsp;</em></strong>&nbsp;</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00 depending on previous experience and education. The full salary range is $21.50 &ndash; $26.50. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Why Work with Us:</em></strong> </span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. <a href=\"https://www.soundcu.com/careers/culture/\" target=\"_blank\"><strong><em>Learn more about our company culture</em></strong><strong><em> on our career&rsquo;s page!</em></strong></a>&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Your Benefits: </em></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent&rsquo;s premiums<strong>.</strong></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">401k match dollar for dollar up to 4% &ndash; <em>plus</em> an additional discretionary profit share.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Up to 40 hours of employer paid Work/Life Balance time, awarded annually.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">10 employer paid Federal Holidays every year.</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Up to $50/month gym/lifestyle reimbursement.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Up to $5,000/year Tuition Assistance Program.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Incentives for multilingual speakers.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee Assistance Program (EAP) and Virtual Behavioral &amp; Mental Health Services.</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Free and/or discounted banking services and loans.</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee Charitable Matching Program.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Free ORCA pass.&nbsp;</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>What You&rsquo;ll Do:</em></strong></span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em>Responsibilities:&nbsp; </em></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em>Requirements: </em></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">One year experience in customer service required, preferably in a Call Center environment. </span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High School Diploma or equivalent required.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em>In addition:</em></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be bondable.</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employer sponsorship to secure or maintain employment authorization not available. </span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Our Hours:&nbsp;</em></strong>&nbsp;</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">To best serve our members, this position requires a schedule of Monday &ndash; Friday with shifts between 8:00AM &ndash; 6:00PM and rotating Saturdays 9:00AM -1:00PM, affording a day off during the week. In this role, you will work out of our Lynnwood call center.</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">In your role you may have the ability to combine hybrid in-person and remote work once fully trained.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>About Sound Credit Union&hellip;&nbsp;</em></strong>&nbsp;</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Sound Credit Union was founded in 1940 and is one of Washington State&rsquo;s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of <em>Make a Connection, Be a Champion, and Doing the Right Thing</em> for our members, employees, and community. Visit our website at: <a href=\"https://www.soundcu.com/careers/\">https://www.soundcu.com/careers/</a> to apply.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>The Future is in Our Hands&hellip;&nbsp;</em></strong>&nbsp;</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.</span></span></p>\r\n",
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If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nYour Compensation:&nbsp;&nbsp;Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00 depending on previous experience and education. The full salary range is $21.50 &ndash; $26.50. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhy Work with Us: We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career&rsquo;s page!&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nYour Benefits: \\r\\n\\r\\n\\r\\n\\t100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent&rsquo;s premiums.\\r\\n\\t401k match dollar for dollar up to 4% &ndash; plus an additional discretionary profit share.&nbsp;\\r\\n\\tThree weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.&nbsp;\\r\\n\\tUp to 40 hours of employer paid Work/Life Balance time, awarded annually.&nbsp;\\r\\n\\t10 employer paid Federal Holidays every year.\\r\\n\\tUp to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.\\r\\n\\tUp to $50/month gym/lifestyle reimbursement.&nbsp;\\r\\n\\tUp to $5,000/year Tuition Assistance Program.&nbsp;\\r\\n\\tIncentives for multilingual speakers.&nbsp;\\r\\n\\tEmployee Assistance Program (EAP) and Virtual Behavioral &amp; Mental Health Services.\\r\\n\\tFree and/or discounted banking services and loans.\\r\\n\\tEmployee Charitable Matching Program.&nbsp;\\r\\n\\tFree ORCA pass.&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You&rsquo;ll Do:Responsibilities:&nbsp; \\r\\n\\r\\n\\r\\n\\tAs the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.\\r\\n\\r\\n\\r\\nRequirements: \\r\\n\\r\\n\\r\\n\\tOne year experience in customer service required, preferably in a Call Center environment. \\r\\n\\tHigh School Diploma or equivalent required.\\r\\n\\r\\n\\r\\nIn addition:\\r\\n\\r\\n\\r\\n\\tMust be bondable.\\r\\n\\tEmployer sponsorship to secure or maintain employment authorization not available. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Hours:&nbsp;&nbsp;To best serve our members, this position requires a schedule of Monday &ndash; Friday with shifts between 8:00AM &ndash; 6:00PM and rotating Saturdays 9:00AM -1:00PM, affording a day off during the week. In this role, you will work out of our Lynnwood call center.In your role you may have the ability to combine hybrid in-person and remote work once fully trained.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Sound Credit Union&hellip;&nbsp;&nbsp;Sound Credit Union was founded in 1940 and is one of Washington State&rsquo;s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at: https://www.soundcu.com/careers/ to apply.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Future is in Our Hands&hellip;&nbsp;&nbsp;Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.\\r\\nQualifications\",\"responsibilities\":\"Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. 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Learn more about our company culture on our career&rsquo;s page!&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nYour Benefits: \\r\\n\\r\\n\\r\\n\\t100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent&rsquo;s premiums.\\r\\n\\t401k match dollar for dollar up to 4% &ndash; plus an additional discretionary profit share.&nbsp;\\r\\n\\tThree weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.&nbsp;\\r\\n\\tUp to 40 hours of employer paid Work/Life Balance time, awarded annually.&nbsp;\\r\\n\\t10 employer paid Federal Holidays every year.\\r\\n\\tUp to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.\\r\\n\\tUp to $50/month gym/lifestyle reimbursement.&nbsp;\\r\\n\\tUp to $5,000/year Tuition Assistance Program.&nbsp;\\r\\n\\tIncentives for multilingual speakers.&nbsp;\\r\\n\\tEmployee Assistance Program (EAP) and Virtual Behavioral &amp; Mental Health Services.\\r\\n\\tFree and/or discounted banking services and loans.\\r\\n\\tEmployee Charitable Matching Program.&nbsp;\\r\\n\\tFree ORCA pass.&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You&rsquo;ll Do:Responsibilities:&nbsp; \\r\\n\\r\\n\\r\\n\\tAs the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.\\r\\n\\r\\n\\r\\nRequirements: \\r\\n\\r\\n\\r\\n\\tOne year experience in customer service required, preferably in a Call Center environment. \\r\\n\\tHigh School Diploma or equivalent required.\\r\\n\\r\\n\\r\\nIn addition:\\r\\n\\r\\n\\r\\n\\tMust be bondable.\\r\\n\\tEmployer sponsorship to secure or maintain employment authorization not available. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Hours:&nbsp;&nbsp;To best serve our members, this position requires a schedule of Monday &ndash; Friday with shifts between 8:00AM &ndash; 6:00PM and rotating Saturdays 9:00AM -1:00PM, affording a day off during the week. 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