Head of Enterprise Incident Management and NOC

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    "ShortDescriptionStr": "Lead digital change. Drive real results. Grow with us as our business grows. We are seeking a Program Manager for Incident Management & NOC Operations to strengthen and improve platform reliability, resilience, and operational efficiency for our clients. Your impact is needed. Join us now!",
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    "ExternalDescriptionStr": "<p style=\"text-align: center;\">&nbsp;</p><p style=\"margin: 0px;\"><span style=\"font-family: calibri, sans-serif;\"><span style=\"font-size: 12pt;\">&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\"><strong>We currently have a career opportunity for a Program Manager for Incident Management &amp; NOC Operations to join our team located in Charlotte, NC.</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Job Overview:&nbsp;</strong></span><br><span style=\"font-size: 11pt; line-height: 115%;\"><strong>&nbsp;</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">As a Program Manager of Incident Management &amp; NOC Operations will own the strategy, execution, and continuous improvement of enterprise organization’s crisis response capabilities. This role ensures effective monitoring, swift containment, resolution, and recovery from IT service disruptions and incidents, before they become major incidents thereby minimizing business impact.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">This is a high-impact leadership role with a strong focus on production operations, system stability, site reliability engineering (SRE), and observability. The successful candidate will play a key role in enhancing the overall advisor and investor experience for our client by improving platform reliability, resilience, and operational efficiency.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">You will collaborate with cross-functional teams and industry-leading talent to manage innovative, high-quality solutions supported by NOC Operations. The role also includes participation in sales initiatives and client pursuits, aligning operational capabilities with broader business needs.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">In addition, you will contribute to thought leadership, mentor delivery team members, and support activities across systems analysis, configuration, testing, debugging, and documentation. You will continuously strengthen your consultative and technical expertise through exposure to diverse challenges across multiple industry domains.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">This role is expected to provide guidance, leadership, and mentorship across the delivery organization.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.</span></p><p style=\"margin: 0px;\">&nbsp;</p>",
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    "CorporateDescriptionStr": "Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at <a target=\"_blank\" rel=\"nofollow\">perficient.com</a>.",
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    "ExternalQualificationsStr": "<div style=\"font-family: &quot;Segoe UI&quot;; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;\"><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">10+ years of progressive experience in enterprise IT operations, including Production Services, NOC/Command Center operations, SRE, or production support environments</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Proven leadership experience managing and evolving&nbsp;incident management and crisis response functions within large-scale, 24x7 enterprise environments</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated success leading&nbsp;complex, cross-functional transformation initiatives, including process optimization, observability maturity, and operational resiliency improvements</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience in enterprise consulting, professional services, or global systems integrators preferred</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Deep expertise in ITSM frameworks (ITIL), including Incident, Problem, Change, and Event Management</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Strong experience operating and optimizing NOC/Command Centers and SRE-based operating models</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Hands-on experience with observability platforms, monitoring tools, dashboards, and diagnostics to support proactive issue detection and resolution</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of enterprise architecture principles, application ecosystems, and infrastructure dependencies</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Proven ability to analyze incident trends, identify systemic issues, and implement preventative and corrective actions</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience leveraging operational analytics, telemetry, to translate data into actionable insights.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Proven ability to define and implement modern operational models, including incident management frameworks, escalation processes, and service improvement initiatives&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building.&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Ability to influence and drive change across the organization.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Desire to mentor younger team members and develop their skills.</span></li></ul></div><p style=\"margin-bottom: 0.0001pt;\"><span style=\"font-size: 12pt;\">&nbsp;</span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\"><strong>ABOUT THE TEAM</strong></span></p><p><span style=\"font-size: 10pt;\">Our Product Development team drives innovation by building digital solutions through a full end-to-end development process. Utilizing modern platforms like Azure, AWS, and Google Cloud Platform, we create customer-focused products, internal workflow tools, and mobile apps that elevate business operations across industries. With a clear focus on results and growth, our team is committed to doubling our global presence while delivering meaningful outcomes for renowned clients. We also embed AI into our solutions to enable smarter features, automate complex workflows, and deliver intuitive, data-driven user experiences.&nbsp;</span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">&nbsp;</span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\"><strong>ADDITIONAL INFORMATION</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Applications will be accepted until the position is filled or the posting is removed.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $</span><span style=\"background-color: white; color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">81,978 to $</span><span style=\"background-color: white; color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position is in our </span><a href=\"https://url.avanan.click/v2/r01/___https:/perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFATy9gw5Edlvg-h8LBOj1La0?e=ncN4E5___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiNDdhY2ZkODI2NzU4OGE4ZDlmMzUxNGY1YjI4MTExNjo3OjZkZjU6N2M0MjBjMTg4NTZiZjFiMjlmMzNlOTU4MWFhZTFjM2NhMWE0NTVmNjdjYzUxMDM4OWVmMjM3MGFlZDg2MDIzZTpoOlQ6Tg\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></a><span style=\"font-size: 11pt; line-height: 115%;\">.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">#LI-MG1</span></p><p style=\"margin: 0px;\">&nbsp;</p>",
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Utilizing modern platforms like Azure, AWS, and Google Cloud Platform, we create customer-focused products, internal workflow tools, and mobile apps that elevate business operations across industries. With a clear focus on results and growth, our team is committed to doubling our global presence while delivering meaningful outcomes for renowned clients. We also embed AI into our solutions to enable smarter features, automate complex workflows, and deliver intuitive, data-driven user experiences.&nbsp;</span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">&nbsp;</span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\"><strong>ADDITIONAL INFORMATION</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Applications will be accepted until the position is filled or the posting is removed.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">​</span></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $</span><span style=\"background-color: white; color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">81,978 to $</span><span style=\"background-color: white; color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position is in our </span><a href=\"https://url.avanan.click/v2/r01/___https:/perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFATy9gw5Edlvg-h8LBOj1La0?e=ncN4E5___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiNDdhY2ZkODI2NzU4OGE4ZDlmMzUxNGY1YjI4MTExNjo3OjZkZjU6N2M0MjBjMTg4NTZiZjFiMjlmMzNlOTU4MWFhZTFjM2NhMWE0NTVmNjdjYzUxMDM4OWVmMjM3MGFlZDg2MDIzZTpoOlQ6Tg\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></a><span style=\"font-size: 11pt; line-height: 115%;\">.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">#LI-MG1</span></p><p style=\"margin: 0px;\">&nbsp;</p>",
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