Customer Service Representative

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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Kurv is currently seeking a Customer Service &amp; Support Specialist at our Cleveland, Ohio location. The role of a Customer Service &amp; Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Required Duties and Responsibilities:</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide customer assistance related to billing, statement or other transaction related questions.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Download essential mobile applications on iOS and Android devices for Kurv + product.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Analyze and resolve first level technical problems and issues.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Utilization of several different software and web-based systems</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in ongoing product and services training and effectively cross-train team members.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Other duties as assigned</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Job Qualifications</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Qualifications</span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">One-year experience in a Customer Helpdesk environment.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong analytical, organization and planning skills</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Able to craft clear and concise business related correspondence via email and chat.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Typing proficiency of 30-50 WPM.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to adapt in a dynamic industry and work in a fast paced office.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Demonstrate effective problem solving skills</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity and comfort using smartphone and tablets, both Apple and Android based.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Desired Skills and Experience:</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Two-years experience in a remote support technical support environment.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Prior experience in Merchant Services or Electronic Payments Industry.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Job Benefits:</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">On the job training program</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Casual business dress code</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent location near highways</span></span></span></span></li>\n</ul>",
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