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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><p><span style=\"color: rgb(0,0,0);font-size: 11pt;\"><strong>Summary/objective</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: ArialNarrow;\">The Home Builder Customer Service Representative is responsible for managing, coordinating and controlling new construction warranty claims in designated regional communities. This role will provide superior customer service and be a trusted resource for homeowners in assigned Pahlisch Homes communities, ensuring the company&rsquo;s quality standards while continually exceeding customer&rsquo;s expectations.</span></p><p><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: ArialNarrow;\"><strong>Essential functions</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: ArialNarrow-Italic;\">Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Schedule appointments with homeowners and perform onsite home inspections within the one-year warranty</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Evaluate warranty request and determine needs with the utmost professionalism</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Perform minor home repairs, adjustments, and modifications</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Communicate and coordinate work orders with Trade Partners and/or manufacturers</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Daily tasks include quality control inspections, warranty claim assessments, defect causes, &amp; construction troubleshooting</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Verify completion of Trade Partner workmanship and accurately documents completion</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; A natural capacity to display empathy while providing superior customer service on the phone, in person and via email</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Assist Homeowner Care Team with scheduling, Trade base warranty follow-up, data-entry, filing &amp; product/warranty research</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Respond to phone calls &amp; emails for warranty customer care</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Organize homeowner paperwork &amp; one year warranty files</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Follow up on one year warranty meetings</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Manage, Follow up and track trade partner &ldquo;open tickets&rdquo; and coordinate scheduling</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Attend global and regional meetings</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Other duties as assigned</span></p><p><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\"><strong>Qualifications</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Bachelor&rsquo;s Degree or equivalent years of related experience</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; 4+ years of customer service experience required</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; 2+ years of construction field experience preferred</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Warranty experience preferred</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; General knowledge of the residential building industry and the ability to use general building tools and equipment</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Intermediate/Advanced knowledge of Microsoft Suite Products (Outlook, Word, Excel)</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Ability to work independently and in a team environment</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Excellent communication and organizational skills</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Ability to take direction, meet timelines and work on a multitude of projects at one time</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Adaptable to fast paced work environment</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Must possess a valid drivers license</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">&bull; Ability to work extended hours as needed</span></p><p><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\"><strong>Supervisory responsibilities</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">This position will not have direct reports but will supervise/control an assigned territory/area.&nbsp;</span></p><p><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\"><strong>Work environment</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">This job operates in a professional office and outdoor work environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position includes frequent travel in vehicle to and from job sites.</span></p><p><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\"><strong>Physical demands</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">This position must be able to remain in a stationary position 50% of the time. The person in this position needs to frequently move/traverse about job sites and an office environment and homes. This position requires good manual dexterity (hand, hand with arm, two hands). Occasionally ascends/descends a ladder. The person is required to communicate with trades, clients, homeowners and other colleagues. Frequently works in outdoor weather conditions.</span></p><p><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\"><strong>Travel required</strong></span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: SymbolMT;\">Frequent travel is expected for this position.</span><br>&nbsp;</p></div>\n    </div>\n  \n",
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