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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div id=\"isPasted\"><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Community First</span></strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;is looking for talented, service‑driven individuals to join our Memeber Experience Call Center Team. We are currently seeking <strong>Call Center Representatives</strong> who are passionate about delivering exceptional member experiences. In this role, you will answer incoming calls to support member and potential member inquiries, process transactions, and direct calls to the appropriate department or personnel as needed. Call Center Representatives maintain up‑to‑date knowledge of Credit Union products and services, clearly communicate information to members, and proactively identify opportunities to connect members with solutions that fit their needs, meeting expected service and cross‑selling standards.</span></div><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Major Duties and Responsibilities:</strong></span></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Responsible for handling member inquiries, transactions, or directs calls to the proper department or personnel. This position maintains current information on Credit Union Services; communicates information to members and <em>cross-sell</em> Credit Union services at expected levels.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position must satisfy members financial needs by processing monetary transactions with accuracy.</li></ul><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Experience:</strong></span></span></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\">One year of relevant experience supporting customers or members, with an emphasis on understanding needs, resolving questions, and providing quality service.</div><p><br></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Education:</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\">A high school degree or equivalent.</span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Interpersonal Skills:</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\">Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.</span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Other Skills:</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\">Call Center experience in a financial institution<br>Comfortable cross-selling credit union products and services<br>Strong verbal and communication skills coupled with excellent interpersonal skills.<br>Proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel).</span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Physical Requirements:</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\">Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.</span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\"><strong>Mental and/or Emotional Requirements:</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial, sans-serif;\">Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.</span></span></p><p><br></p><p>Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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