Access Line Representative - Part-Time 2nd Shift (26-62)

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;' id=\"isPasted\"><strong><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Position</span></strong><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>: Access Line Representative</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Req.#</strong>: 26-62</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>FTE</strong>: Part-time, Non-Exempt</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Unit</strong>: UAW&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Department/Location</strong>: Access Services&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Compensation</strong>: $17.24- $22.86.&nbsp;</span><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(184, 49, 47);'><em>The f</em></span><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(184, 49, 47);'><em>inal job offer is based on several factors (internal equity, skills, education, experience, and credentials).</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(184, 49, 47);'>Additional Compensation: $2 Shift differential</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Network180 employees make a difference in people&rsquo;s lives every day, making our community a better place to live.</strong> We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>We are seeking an <strong>Access Line Representative.&nbsp;</strong>This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>Duties &amp; Responsibilities</strong><br>&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Answer a multi-line phone system to assist clients in crisis situations and community needs</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Document each encounter while in-call</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Consistently exercise superior customer service skills with team members, individuals being served, and with the community</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Communicate effectively, both verbally and writing</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Triage calls to determine appropriate level of care</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Coordinate with EMS or police to complete active rescue as needed.</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Apply the dynamics of the crisis intervention model and engage in problem solving process</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size: 18px; color: rgb(0, 0, 0); font-family: \"trebuchet ms\", sans-serif;'><strong>This position is 20 hours a week, Monday through Friday, 4:00 pm to 8:00 pm. This assignment is in person at 790 Fuller Ave NE Grand Rapids Michigan 49503.</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>MINIMUM QUALIFICATIONS:&nbsp;</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>High school diploma or equivalent</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>One year experience in a call center and/or customer service-related position</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Proficient computer skills including Microsoft products such as Word, Teams, and Outlook</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Experience with identifying and escalating customer issues with empathy and respect</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations&nbsp;</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Ability to effectively problem solve and resolve conflict</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Ability to adapt to change in product, processes, and last-minute updates with ease</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-right:0in;margin-left:27.0pt;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'><strong>PREFERRED QUALIFICATIONS:</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Experience in a social services not-for-profit agency preferred</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills</li><li style='font-family: \"trebuchet ms\", sans-serif; font-size: 18px; color: rgb(0, 0, 0);'>Lived experiences with mental illness/developmental disabilities/substance use disorders valued</li></ul><p id=\"isPasted\"><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0);'>Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. &nbsp;For a detailed job description and responsibilities please review the job description. <strong>&nbsp;</strong>Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0);'>Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.</span></p><p><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0);'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at <a href=\"mailto:616%20336-3909\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\">616 336-3909</a> or <a href=\"mailto:[email protected]\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\">[email protected]</a>. &nbsp;&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0);'>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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