Field Support Engineer

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    "description": "<p><span>Welcome to </span><span style=\"font-weight: bold\"><span>Pioneer Square Brands</span></span><span>, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.</span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Our Core Purpose:</span></span><span> We ensure mobile technology works so that people can focus on what matters.</span><br></p>\n<p><br><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Our Core Values: </span></span><span> </span></p>\n<ul>\n<li><span>Genuine and Respectful</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Pride in Everything We Do</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Excellence through Innovation</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Obsessed with Customer Success</span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span>Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.</span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span>We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Field Support Engineer</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location: </span>Onsite at High Point, NC with estimated 30% required travel</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the Role:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re looking for a driven, technically curious </span>Field Support Engineer <span style=\"font-family: Inter, sans-serif; font-size: 12pt\">to help shape the future of mobile point-of-sale (POS) solutions for our B2B clients. In this role, you’ll act as the vital link between sales and engineering—bringing your technical expertise to support customers at every stage of their journey.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">From guiding prospects through the pre-sales process, to ensuring smooth pilot program rollouts, to delivering outstanding after-sales support, you’ll play a key role in driving adoption and maximizing performance of our innovative POS hardware. If you enjoy blending technology with customer engagement and want to grow your career in a dynamic, fast-moving industry, this is the role for you.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Responsibilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Pre-Sales Support</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as the technical expert during the sales cycle—answering questions, joining client meetings, and building confidence in our solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Customize technical proposals to align with each client’s unique needs.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Pilot Program Management &amp; Customer Success</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with sales and clients to ensure smooth deployment and setup of hardware during pilot programs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide hands-on technical guidance to support integration with customer systems.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track pilot progress, resolve issues proactively, and help clients achieve business goals.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collect feedback from pilot users to inform product enhancements.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Post-Sales Support &amp; Service</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serve as the go-to resource for after-sales support, troubleshooting, and technical questions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide customer training on equipment use and maintenance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Log customer interactions, issues, and resolutions in the CRM system.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Escalate complex technical issues internally when needed.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to customer support materials (troubleshooting guides, installation videos, FAQs).</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Product Expertise &amp; Knowledge Transfer</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build and maintain deep expertise in our POS hardware—features, specifications, and technical capabilities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate effectively across cross-functional teams to ensure seamless communication, proactively troubleshoot issues, and deliver solutions aligned with customer needs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Stay current on industry trends, competitive products, and emerging technology.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate technical concepts into clear, simple explanations for non-technical audiences.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support sales opportunities through on-site and virtual client visits, demonstrations, and relationship-building.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelor’s degree in Electrical/Mechanical Engineering, Computer Science, or a related technical field</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At least 3 years’ experience in a Sales Engineer, Technical Sales, or engineering role where you successfully supported sales cycles and delivered technical solutions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experienced in technical support, customer service, or client-facing roles</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prior exposure to mobile POS systems or hardware is a strong plus</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A genuine interest in hardware and emerging technologies, with strong technical aptitude and curiosity</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Outstanding interpersonal and presentation skills, with the ability to confidently translate complex technical details into clear, compelling explanations for customers, actively engage in discussions, and assertively drive conversations toward solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Analytical thinker who enjoys troubleshooting, resolving issues, and finding creative solutions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfortable working autonomously while thriving in a collaborative, fast-paced environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Willingness to travel up to 30% to engage with clients and support projects on-site</span></li>\n</ul>",
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