Patient Services Representative

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  "source_hash": "b5876be6e83c82a38818409dbb3d6d3b2305f5514c1c918a6f12de144e6047b6",
  "last_changed_at": "2026-05-30T06:02:22.691Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Tulsa, Oklahoma, 74145, United States",
    "city": "Tulsa",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:38.588Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Tulsa, Oklahoma, 74145, United States",
      "city": "Tulsa",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "101",
    "isRemote": null,
    "location": {
      "city": "Tulsa",
      "state": "Oklahoma"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18404",
    "locationType": "0",
    "jobOpeningName": "Patient Services Representative",
    "departmentLabel": "Patient Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tulsa",
      "state": "Oklahoma",
      "postalCode": "74145",
      "addressCountry": "United States"
    },
    "datePosted": "2025-06-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Oklahoma Arthritis Center (OAC) is an Equal Employment Opportunity employer and considers all applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other legally protected status.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Job Summary:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Greet and assist patients and visitors in a prompt, friendly, courteous, and professional manner. Obtain all preliminary information required for the patient's chart. Collect appropriate co-pays, deductibles, co-insurance, and past due balances from patients.  Accurately and effectively schedule patient appointments. Answer incoming telephone calls in a prompt, courteous, and professional manner.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Essential Functions:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Greet and appropriately assist all patients and visitors in a prompt, friendly, courteous, and professional manner. Appropriately and courteously screen solicitors for relevance to practice needs.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Collect and accurately enter required patient information in the Practice Management System to ensure the necessary information is available for clinic staff and to ensure accurate and timely filing of insurance claims and billing.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Verify insurance information and demographics are correct, current, and updated in the Practice Management System at each patient visit.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Obtain required signatures on legal consent and insurance forms to protect medical facility.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Promptly answer phones in a friendly, courteous and professional manner. Route calls appropriately to staff and help with call processing of voicemails.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Explain financial requirements to patients or responsible parties and collect appropriate co-pays, deductibles, co-insurance and past due balances.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Explain practice policies, regulations, and services, such as office hours, payment expectations, etc. </span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Answer (or direct to the appropriate staff) patient’s questions or inquiries.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Effectively schedule appointments for provider visits, infusions, lab work and imaging.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Prepare and mail out New Patient packets in a timely manner.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Track no show appointments and notify provider and/or referring physician of no show. Prepare, complete and mail no show letters to patients and/or referring physician.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Balance cash drawer at end of day per practice protocol.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Use customer service principles and techniques to deal with patients calmly and pleasantly.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ensure patient confidentiality and follow HIPAA guidelines.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Promote a professional image by adhering to the established dress code as listed in Employee Handbook.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Check and resolve assigned tasks in EMR program.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Additional Functions:</span></p>\n<p><br></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Other duties as assigned.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Assist co-workers as needed.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Recognize when others are in need of assistance, information or directions and offers to help when able, or find someone who can.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Responsible for neatness of work area to include stocking and cleaning. Be productive when faced with any “down time” during work hours.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Maintain emotional control and diplomacy at all times.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Maintain open and positive lines of communication.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Consistently report to work on time, begins work promptly and perform duties for entire scheduled shift.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Maintain absenteeism within company policy.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Notify Administration of absences and tardiness in a timely manner.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Read new policies and documents as instructed.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Adhere to company policies and procedures.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Demonstrate sensible and efficient use of equipment and supplies by limiting waste, spoilage or damage.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Performance Requirements:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Knowledge:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Knowledge of medical practice protocols related to scheduling appointments.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Knowledge of computerized scheduling systems.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Knowledge of customer service principals and techniques.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Skills:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Skill in communicating effectively with providers, co-workers and patients in regards to scheduling.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Skill in organizational matters, including time-management, prioritization, multitasking, and problem solving.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Skill in operating office equipment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Abilities:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to use multi-line phone system.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to speak clearly and loudly enough to be heard by callers and patients.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to multitask effectively, dealing with phone calls, in-office patients, staff and others pleasantly.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to deal courteously with patients, staff and others.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to communicate effectively and clearly.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Qualifications:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">High school diploma or equivalent.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">2 years customer service experience.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Medical office experience is preferred.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Computer experience, especially with Practice Management Systems and/or an Electronic Medical Records system, preferred.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Bilingual (Spanish) a plus.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Physical Requirements:</span></p>\n<ul>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Ability to work effectively in a fast paced environment.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Physical ability to sit, perform data entry and view computer screen for long periods at a time.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Occasional exposure to communicable diseases and biohazards.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Daily standing, walking, bending, and maneuvering.</span></li>\n<li><br><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Responsible for occasionally lifting objects up to 50 pounds or more.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Travel Requirements:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Travel may be required.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Scheduled Working Hours:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Normal work hours are 8:00 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 1:00 p.m. on Friday.  Hours may vary depending upon the needs of the position, department, and clinic.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"><br>Other Duties:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Please note this job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change from time to time, with or without notice.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Equipment Operated:</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Standard office equipment including: computers, printers, faxes, copiers, postage machine, etc.</span></p>",
    "compensation": null,
    "departmentId": "18404",
    "locationType": "0",
    "seekPromoted": false,
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    "jobOpeningName": "Patient Services Representative",
    "departmentLabel": "Patient Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://okarthritis.bamboohr.com/careers/101",
    "employmentStatusLabel": "Full-Time"
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}