Veterinary Client Service Representative, AVES

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    "url": "https://ethosveterinaryhealth.applytojob.com/apply/jobs/details/WipnE7TvGK?&",
    "heading": "Veterinary Client Service Representative, AVES",
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    "description_html": "<div style=\"text-align:center;\"><img alt=\"\" height=\"186\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20250401213427-image-20250401173835-2.png\" width=\"327\"></div><div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Veterinary Client Service Representative</span></span></span></span></b></span></span><br> </div><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Aptos, sans-serif;\">Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for <b>Austin Veterinary Emergency & Specialty (AVES)!</b></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">We’re on the lookout for <b>Client Service Representatives</b> to join our growing team!</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">AVES</span></b><span style=\"font-size:10pt;\"> is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">About the Role:</span></span></b><br><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">As a <b>Client Service Representative</b>, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Responsibilities Include (but not limited to):</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Educate and Support:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Appointment Coordination:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Communication Mastery:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Record Keeping:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Financial Transactions Oversight</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">: accurately and efficiently handle payment processing and reconciliation</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Compensation:</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\"><strong>$18- $22</strong> hourly, based on experience</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Schedule:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Full Time</span></span></b></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Exact Shifts: TBD</span></span></span></span></span></span></li><li style=\"margin-left:8px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Rotating Weekends required</span></span></b></span></span></span></span></li></ul></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">What We're Looking For:</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Exceptional First Impressions:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, <b><i>ensuring our clients and referring veterinarians feel valued and supported.</i></b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Adaptability and Multitasking:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> In our fast-paced environment, versatility is key. If you thrive on multitasking and can <b><i>navigate unexpected situations</i></b> with ease, you're the problem solver we're looking for.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Customer Service Excellence:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> If you've excelled in customer service, you know the importance of <b><i>building positive relationships</i></b>. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Flexibility and Adaptability:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Be a team player who <b><i>thrives in a collaborative environment</i></b>, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Who We're Looking For:</span></span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">At least 2 years of customer service experience in a medical setting is required</span></span></b></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Veterinary experience</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\"> is preferred.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">A <b>solid employment history</b> with proven reliability.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">The <b>ability to work independently</b> while being self-driven and eager to grow.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">A <b>proactive mindset</b>, always looking for process improvements and opportunities for collaboration to streamline operations.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Fluent English skills (speaking & reading)</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\"> are required for the role; fluency in multiple languages a plus</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Why AVES?</span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Austin Veterinary Emergency and Specialty Center (AVES)</span></b><span style=\"font-size:10pt;\"> has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including <b>Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center</b>, providing both medical and radiation oncology.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">We’ve Moved!</span></b><br><b><span style=\"font-size:10pt;\">AVES</span></b><span style=\"font-size:10pt;\"> has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Benefits Include:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">401(k) with matching</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Health, Dental, and Vision insurance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Health Savings Account (HSA) / Flexible Spending Account (FSA)</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Life and Disability insurance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Paid Time Off (PTO) and Holidays</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Employee Assistance Program and Discounts (including Pet Discount)</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Professional development and tuition assistance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Uniform stipend</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Retirement plan</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!</span></span></span></span><br> <div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">For more information about our hospital, please visit </span><span style=\"font-size:10pt;\"><a href=\"https://www.austinvets.com\">https://www.austinvets.com</a></span></span></span></span><br> </div><div><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.</span></span></i></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</span></span></i></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.</span></span></i></span></span></span><br> </div>",
    "description_text": "Veterinary Client Service Representative\n Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)!\n We’re on the lookout for Client Service Representatives to join our growing team!\n AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.\n About the Role:\n As a Client Service Representative , you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.\n Responsibilities Include (but not limited to): Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.\n Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.\n Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.\n Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.\n Financial Transactions Oversight : accurately and efficiently handle payment processing and reconciliation\n Compensation: $18- $22 hourly, based on experience\n Schedule: Full Time Exact Shifts: TBD\n Rotating Weekends required\n What We're Looking For: Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.\n Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.\n Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships . Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.\n Flexibility and Adaptability: Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.\n Who We're Looking For: At least 2 years of customer service experience in a medical setting is required\n Veterinary experience is preferred.\n A solid employment history with proven reliability.\n The ability to work independently while being self-driven and eager to grow.\n A proactive mindset , always looking for process improvements and opportunities for collaboration to streamline operations.\n Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus\n Why AVES?\n Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center , providing both medical and radiation oncology.\n We’ve Moved!\n AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.\n Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.\n Benefits Include: 401(k) with matching\n Health, Dental, and Vision insurance\n Health Savings Account (HSA) / Flexible Spending Account (FSA)\n Life and Disability insurance\n Paid Time Off (PTO) and Holidays\n Employee Assistance Program and Discounts (including Pet Discount)\n Professional development and tuition assistance\n Uniform stipend\n Retirement plan\n We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!\n  For more information about our hospital, please visit https://www.austinvets.com\n Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.\n Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.\n Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.",
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      "datePosted": "2026-06-02",
      "description": "<div style=\"text-align:center;\"><img alt=\"\" height=\"186\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20250401213427-image-20250401173835-2.png\" width=\"327\"></div><div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Veterinary Client Service Representative</span></span></span></span></b></span></span><br> </div><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Aptos, sans-serif;\">Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for <b>Austin Veterinary Emergency & Specialty (AVES)!</b></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">We’re on the lookout for <b>Client Service Representatives</b> to join our growing team!</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">AVES</span></b><span style=\"font-size:10pt;\"> is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">About the Role:</span></span></b><br><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">As a <b>Client Service Representative</b>, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Responsibilities Include (but not limited to):</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Educate and Support:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Appointment Coordination:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Communication Mastery:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Record Keeping:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Financial Transactions Oversight</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">: accurately and efficiently handle payment processing and reconciliation</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Compensation:</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\"><strong>$18- $22</strong> hourly, based on experience</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Schedule:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Full Time</span></span></b></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Exact Shifts: TBD</span></span></span></span></span></span></li><li style=\"margin-left:8px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Rotating Weekends required</span></span></b></span></span></span></span></li></ul></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">What We're Looking For:</span></span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Exceptional First Impressions:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, <b><i>ensuring our clients and referring veterinarians feel valued and supported.</i></b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Adaptability and Multitasking:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> In our fast-paced environment, versatility is key. If you thrive on multitasking and can <b><i>navigate unexpected situations</i></b> with ease, you're the problem solver we're looking for.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Customer Service Excellence:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> If you've excelled in customer service, you know the importance of <b><i>building positive relationships</i></b>. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Flexibility and Adaptability:</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"> Be a team player who <b><i>thrives in a collaborative environment</i></b>, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Who We're Looking For:</span></span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">At least 2 years of customer service experience in a medical setting is required</span></span></b></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Veterinary experience</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\"> is preferred.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">A <b>solid employment history</b> with proven reliability.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">The <b>ability to work independently</b> while being self-driven and eager to grow.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">A <b>proactive mindset</b>, always looking for process improvements and opportunities for collaboration to streamline operations.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\">Fluent English skills (speaking & reading)</span></span></b><span style=\"font-size:10pt;\"><span style=\"line-height:106%;\"> are required for the role; fluency in multiple languages a plus</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Why AVES?</span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Austin Veterinary Emergency and Specialty Center (AVES)</span></b><span style=\"font-size:10pt;\"> has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including <b>Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center</b>, providing both medical and radiation oncology.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">We’ve Moved!</span></b><br><b><span style=\"font-size:10pt;\">AVES</span></b><span style=\"font-size:10pt;\"> has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\">Benefits Include:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">401(k) with matching</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Health, Dental, and Vision insurance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Health Savings Account (HSA) / Flexible Spending Account (FSA)</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Life and Disability insurance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Paid Time Off (PTO) and Holidays</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Employee Assistance Program and Discounts (including Pet Discount)</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Professional development and tuition assistance</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Uniform stipend</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:107%;\">Retirement plan</span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!</span></span></span></span><br> <div style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">For more information about our hospital, please visit </span><span style=\"font-size:10pt;\"><a href=\"https://www.austinvets.com\">https://www.austinvets.com</a></span></span></span></span><br> </div><div><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.</span></span></i></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</span></span></i></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.</span></span></i></span></span></span><br> </div>",
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          "addressRegion": "TX",
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      "validThrough": "2026-08-31",
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      "employmentType": "FULL_TIME",
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        "name": "Ethos Veterinary Health",
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    "id": "WipnE7TvGK",
    "title": "Veterinary Client Service Representative, AVES",
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