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    "requisitionDescription": "<div><div><div><p><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">Company Overview&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM&rsquo;s with their engineered production material specifications, fulfillment, and quality requirements.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:115%;'><br></p><p id=\"isPasted\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Customer Fulfilment Representative&nbsp;</strong><strong>Summary</strong></span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">A Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers&rsquo; orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers. This position will cross between customer service, warehouse operations and sales support. Since customers are a company&rsquo;s bread and butter, finding the right combination of skills is well worth the time spent in the selection process.</span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Customer Fulfilment Representative Essential Responsibilities&nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.&nbsp;</li></ul><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.&nbsp;</li></ul><ul><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead and coordinate all warehouse operations including delivery, inbound and outbound processes, safety requirements, VMI and special customer requirements.</li></ul><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assists in managing an accurate, revolving inventory of fastener parts and rigorously investigate any inventory discrepancies.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proactively manage customer open order data to maximize fill rates and customer satisfaction.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, VMI and special customer requirements.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assists in&nbsp;the shipping, receiving,&nbsp;picking, and putting away of parts and customers order.&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Customer Fulfilment Representative Requirements:</strong> The Customer Fulfilment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver&rsquo;s license. The Customer Fulfilment Representative should preferably possess the following skills:</span></p><ul><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.<ol style=\"font-family: initial; color: initial;\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.</li></ol></li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Goal oriented and self-motivated with ability to work both independently and within a team environment.&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Customer oriented and motivated with solid verbal and written communication skills.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proficiency in QAD and Microsoft Offices, specifically Microsoft Excel</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The qualified candidate must also possess the ability to work overtime, when necessary</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Customer service experience in distribution environment a plus.</li></ul><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>DISCLAIMER:</strong><strong>&nbsp;</strong>The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. &nbsp;It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p id=\"isPasted\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Benefits</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Gexpro Services offers a comprehensive benefits package that includes:</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Competitive compensation plus annual bonus</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Flexible work schedule, currently hybrid because of global pandemic&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Medical, dental, vision, life insurance and pet insurance</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Flexible Spending Accounts</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Employee assistance program and Health wellness programs&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">401(k) immediately with a competitive match.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Several paid holidays and paid time off that includes personal, sick and vacation time.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style=\"font-family: arial, sans-serif;\"><span style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-size:16px;\">DISCLAIMER:</span></strong><strong><span style=\"font-size:16px;\">&nbsp;</span></strong></span><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. &nbsp;It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;text-align:center;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>&ldquo;Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.&rdquo;</strong></span></p><p><br></p><p><br></p></div></div></div>\n",
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