Client Services Engineer

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  "source_hash": "68c6bbcf1d02d25d0ce6e3c863d36cf545ebbf0b36e443b9f309b09a696931f6",
  "last_changed_at": "2026-05-29T06:59:43.799Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "New York, New York",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 100000,
  "salary_min": 80000,
  "inferred_at": "2026-06-06T20:32:38.991Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York, New York",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li>Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.</li>\n<li>Maintain systems, install new equipment, and make modifications to client infrastructure as requested.</li>\n<li>Able to troubleshoot mobile devices (setup, email and security tokens).</li>\n<li>Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.</li>\n<li>Evaluate client’s operational efficiency of different IT systems and recommend improvements.</li>\n<li>Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.</li>\n<li>Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.</li>\n<li>Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.</li>\n<li>Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.</li>\n<li>Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.</li>\n"
    },
    {
      "text": "Qualifications",
      "content": "\n<li>Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.</li>\n<li>4-7 years of related IT experience in an enterprise or server based environment.</li>\n<li>Must have 3+ years of recent systems maintenance and end user technical support experience.</li>\n<li>Financial services industry and MSP experience preferred.</li>\n<li>Excellent desktop and server troubleshooting skills.</li>\n<li>Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.</li>\n<li>Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).</li>\n<li>Impeccable verbal/written communication.</li>\n<li>Exhibit a high-level of professionalism and sound judgment.</li>\n<li>Experience with ConnectWise or similar ticketing system preferred.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1775041435317,
  "updatedAt": null,
  "categories": {
    "team": "Client Services",
    "location": "New York, New York",
    "commitment": "Permanent",
    "allLocations": [
      "New York, New York"
    ]
  },
  "salaryRange": {
    "max": 100000,
    "min": 80000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}