SSVF Case Manager/Outreach Specialist

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    "raw": "Walla Walla, Washington, 99362, United States",
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  "list_job": {
    "id": "114",
    "isRemote": null,
    "location": {
      "city": "Walla Walla",
      "state": "Washington"
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    "jobOpeningName": "SSVF Case Manager/Outreach Specialist ",
    "departmentLabel": "SSVF",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Walla Walla",
      "state": "Washington",
      "postalCode": "99362",
      "addressCountry": "United States"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-family: Inter, sans-serif\">REPORTS TO: SSVF Program Manager</span></p>\n<p><span style=\"font-family: Inter, sans-serif\">SUPERVISES: N/A</span></p>\n<p><span style=\"font-family: Inter, sans-serif\">POSITION TYPE: Full-time, nonexempt</span></p>\n<p><span style=\"font-family: Inter, sans-serif\">SCHEDULE: Up to 40 hours/week, based on contract funding</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p>We accept and review applications on a rolling basis, with priority given to applications received by <span style=\"font-weight: bold\">8 a.m. on Monday, June 1, 2026</span>. We will remove the position from our website once it is filled. </p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-weight: bold\">BENEFITS: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Medical/Vision Dental Insurance</span>: The following individuals qualify for BMAC's group insurance plans:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"> Regular, full-time employees working 30-40 hours per week receive full benefits</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Life Insurance</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Short/Long-Term Disability</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Employee Assistance Program</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">401(k) Retirement Plan</span>: Eligibility begins in the first month after hire date. Vesting rules apply. </span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Paid Time Off (PTO)</span>: Employees begin accruing PTO the first day of employment as detailed below</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"> Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> Employees with 10+ Years of Service = accrue 0.10 hours per hour worked</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Flexible Time Off (FTO)</span>: Available based on regular work schedule.</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Holidays</span>: 12 paid holidays </span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Other Paid Leave</span></span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"> Bereavement Leave – up to 4 days to eligible employees</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"> Jury Duty Leave – up to 4 weeks over any 1-year period</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif\"> <span style=\"font-weight: bold\">Workers Compensation</span>: Comprehensive insurance provide</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">JOB SUMMARY</span>: Under the supervision of the SSVF Program Manager, the SSVF Case Manager/Outreach Specialist will provide community outreach and engagement and Rapid Rehousing and Homelessness Prevention case management for BMAC’s Supportive Services for Veteran’s Families (SSVF) program. This staff member will work in partnership with the SSVF team, the VA, community-based organizations (CBOs) and other entities to assist in rapidly rehousing and/or achieving housing stabilization for Veteran program participants who are experiencing homelessness or are at-risk of becoming homeless. The Case Manager/Outreach Specialist will be based in the Walla Walla office and cover a service area including Walla Walla, Garfield, Columbia, and Asotin Counties in Washington State; and Umatilla, Morrow, Union, and Wallowa Counties in Oregon. </span></p>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">OVERVIEW OF RESPONSIBILITIES:</span> Includes, but is not limited to:</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"text-decoration: underline\">General:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Work with Veterans and their families experiencing homelessness and those who are at risk of homelessness </span><span>in order to</span><br><span>identify</span><span> households of greatest risk and </span><span>determine</span><span> the type of support needed to prevent homelessness or move the Veteran and their family out of homelessness. </span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Assist Veterans with developing independent living skills such as budgeting, paying bills, and being a good neighbor/tenant.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Implement a </span><span>“</span><span>Housing First</span><span>”</span><span> philosophy to ensure that treatment for mental health, substance abuse needs, or the resolution of other barriers are not a condition of services or program participation.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ensure that program participants are offered time-limited, individualized financial </span><span>assistance</span><span> designed to </span><span>assist</span><span> the household with obtaining and </span><span>retaining</span><span> permanent housing.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Provide proactive follow-up office and home visits </span><span>utilizing</span><span> progressive engagement to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, active listening, problem-solving, identification of and connecting to community resources.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Conduct outreach with prospective property owners and managers to promote housing opportunities for Veteran households that are experiencing homelessness, provide education and incentive information </span><span>regarding</span><span> subsidies, move-in costs </span><span>assistance</span><span>, support for the property owner/manager from a single point of contact.</span></span><span> </span></span></li>\n</ul>\n<p><span style=\"text-decoration: underline\"><br></span><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif\">Case Management:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Maintain a caseload of up to 12 Veteran households. Caseload may increase depending on need and size of area being covered. </span></span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Verify eligibility of </span><span>“</span><span>walk-in</span><span>”</span><span> or referred Veteran households to </span><span>participate</span><span> in the SSVF program and conduct </span><span>an initial</span><span> intake and needs assessment(s) with Veteran households.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Develop and </span><span>monitor</span><span> Individualized Housing Stability Plans (IHSP) based on assessment; </span><span>identify</span><span> specific actions and/or resources needed for successful stabilization of the household. </span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Assess program participants for strengths and barriers in the areas of obtaining housing, employment, physical/mental health, substance misuse/abuse, etc., and coordinate the appropriate services.</span><span> </span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Develop and </span><span>maintain</span><span> familiarity with all relevant public and private agencies and </span><span>service providers</span><span> and effectively </span><span>leverage</span><span> resources available within the community to </span><span>benefit</span><span> program participants</span><span>, including </span><span>the VA, </span><span>public health, law enforcement, social services,</span><span> faith-based organizations,</span><span> medical and mental health services, and substance abuse treatment services. </span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Maintain case files </span><span>in accordance with</span><span> BMAC and SSVF program requirements.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Maintain information, services, and financial </span><span>assistance</span><span> transactions in HMIS and CAP 60. </span></span><br></span></li>\n<li>Ensure that program participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence, and promoting relationships at home and in the community.<span> </span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Educate Veteran households in their search for housing such as </span><span>identifying</span><span> affordable housing options, filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities in Washington, Oregon, and Idaho.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Teach and model landlord relationship building and communication.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Identify</span><span> healthcare needs and challenges for each program participant and connect the individual to a therapeutic service. Monitor progress, and address any health, behavioral, or life skill challenges.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Assist Veteran households with referral to internal BMAC SOAR professional or to other community agency for </span><span>assistance</span><span> in applying for the Social Security Administration (SSA) disability programs: Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI). </span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Skillfully manage Veteran participant crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting program participant to a therapeutic service.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Provide service coordination between the local VAMC and community healthcare providers.</span></span><span> </span></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\">Outreach:</span><span> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Engage with Veteran households experiencing homelessness who may be disconnected and alienated from mainstream services and supports in the community. Help establish supportive relationships, provide advocacy, and enhance the possibility that they will access necessary services and supports that will help them move off the streets. </span></span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Solicit referrals from other public and private agencies that have contact with the target Veteran population and coordinate with other outreach programs in the community, as well as Coordinated Entry, the local Housing Authority, the </span><span>VA</span><span> and VA service providers.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Develop a regular presence at locations that are often frequented by households and individuals who avoid formal agencies. This can include local shelters, locations that provide food/free meals to the public, churches, discount stores, check-cashing locations, laundromats, specific parking lots, </span><span>underpasses</span><span> or camps in the area where people may be living. Use community mapping to develop a comprehensive engagement/outreach plan.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Establish visibility at local community events that may be attended by the target population.</span></span><span> </span></span></li>\n</ul>\n<ul></ul>\n<p><span style=\"font-family: Inter, sans-serif\"><span><br></span></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span><span>Performs other related duties as assigned</span></span><span> </span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-weight: bold\">QUALIFICATIONS:</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Education &amp; Experience</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Relevant experience and/or education may be substituted for either education or work history.</em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\">Associates degree in Human Services or related field required; bachelor’s degree preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Two years’ related work experience administering social services</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\">Experience working with persons experiencing homelessness and Veterans preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Experience working with outreach to local organizations and government agencies preferred. </span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif\">Bilingual: English/Spanish is desireable.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Knowledge, Skills &amp; Abilities</span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Strong commitment to BMAC’s mission of building thriving communities with food, housing, and hope and BMAC’s values of hope, integrity, compassion, collaboration, and community.</span></span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Working knowledge of issues and resources in relation to housing and persons experiencing homelessness and other community services for very low-income households.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Strong commitment to mission, including racial equity and social justice.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span>Working knowledge of Veteran systems and the resources Veterans may access preferred.</span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ability to enter and </span><span>maintain</span><br><span>accurate</span><span> client records; e</span><span>xperience with HMIS</span><span>,</span><span> working in Clarity or </span><span>ServicePoint</span><span> platforms preferred.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Demonstrates the necessary attitudes, </span><span>knowledge</span><span> and skills to </span><span>effectively </span><span>deliver culturally competent services and work effectively in culturally diverse environments</span><span> with clients in crisis</span><span>.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Knowledge of the types of housing available in the local communities we serve, including</span><span> eligibility requirements and processes, costs, amenities, and services;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>W</span><span>orking knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ability to </span><span>assist</span><span> participants in accessing the community resources they will need to secure and </span><span>retain</span><span> housing;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Familiarity with strategies that participants can use to prevent or resolve future housing crises;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>A</span><span>bility to </span><span>assist</span><span> households using a Housing First, strengths-based, </span><span>equitable</span><span>, and person-centered approach;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, </span><span>trauma-informed care, </span><span>and motivational interviewing;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ability to work independently as well as with a team to achieve </span><span>objectives</span><span> and complete assignments, meet multiple deadlines or workload demands, to manage, organize, and prioritize many diverse and concurrent activities and responsibilities;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Flexibility when managing changing priorities and schedules without compromising the quality of outcomes, completion of tasks, while still upholding commitments;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ability to develop positive working relationships and collaborate with social service agencies, landlords and property managers, and other community stakeholders; </span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Excellent oral and written English language skills;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Ability to </span><span>maintain</span><span> confidentiality;</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Proficient with Microsoft Office products, including Outlook, Word, Excel, </span><span>PowerPoint/Publisher to create case notes, letters, flyers, and calendaring.</span></span><span> </span></span></li>\n</ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<ul></ul>\n<p><span style=\"font-family: Inter, sans-serif\"><span><br></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Certifications </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Valid</span><span> state driver</span><span>’</span><span>s license by time of hire</span><span> with </span><span>a g</span><span>ood driving</span><span> record. Mileage will be reimbursed according to the current IRS mileage rate.</span></span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span><span>Employee</span><span> must provide </span><span>own</span><span> vehicle</span><span> for travel</span><span> and </span><span>current </span><span>auto insurance. Rentals often available for alternative use.</span></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif\"><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span><span style=\"font-weight: bold\">WORK ENVIRONMENT</span><span>:</span></span><span><br><span>Work to take place in and out of the office. This position requires the flexibility to meet regularly in locations that may include administrative offices, site-based service facilities, parks, libraries, coffee shops, </span><span>encampments</span><span> and/or program participant</span><span>’</span><span>s residence, depending on capabilities of program participants. Other time will be spent in the office completing administrative and </span><span>paper work</span><span>. Requires significant local and regional travel.</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><br><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span><span style=\"font-weight: bold\">PHYSICAL DEMANDS</span>:</span><br><span>The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span><span>Mixture of</span><span> sedentary periods at desk</span><span>/w</span><span>orking on a computer</span><span> and time spent out in the community</span><span>. O</span><span>ccasional </span><span>moving</span><span> up to </span><span>1</span><span>5</span><span>lbs</span><span>.</span></span><span> </span></span></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-family: Inter, sans-serif\">NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties. </span></em></span></p>\n<p><br><br></p>",
    "compensation": "Starting salary range $27.49",
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    "jobOpeningName": "SSVF Case Manager/Outreach Specialist ",
    "departmentLabel": "SSVF",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://bluemountainactioncouncil.bamboohr.com/careers/114",
    "employmentStatusLabel": "Full-Time"
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