Service & Engagement Team Leader - Glen Burnie, MD

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    "country": "United States",
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{
  "list_job": {
    "title": "Service & Engagement Team Leader - Glen Burnie, MD",
    "postedOn": "Posted 26 Days Ago",
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    "id": "cf9a9b30c17d1006419b7d697abe0000",
    "title": "Service & Engagement Team Leader - Glen Burnie, MD",
    "posted": true,
    "country": {
      "id": "bc33aa3152ec42d4995f4791a106ed09",
      "descriptor": "United States of America"
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    "jobReqId": "R0000438147",
    "location": "7951 Nolpark Ct, Glen Burnie,MD 21061-5205",
    "postedOn": "Posted 26 Days Ago",
    "timeType": "Variable",
    "startDate": "2026-05-11",
    "externalUrl": "https://target.wd5.myworkdayjobs.com/targetcareers/job/7951-Nolpark-Ct-Glen-BurnieMD-21061-5205/Service---Engagement-Team-Leader_R0000438147",
    "jobPostingId": "Service---Engagement-Team-Leader_R0000438147",
    "jobDescription": "The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span>Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at </span><a href=\"https://corporate.target.com/careers/benefits\" target=\"_blank\"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class=\"WLM0\">https://corporate.target.com/careers/benefits</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a><span><span>.</span></span></span></p><p style=\"text-align:inherit\"></p><div><div><div><div><p><b><span>ALL ABOUT TARGET</span></b><span> </span></p></div><div><p><span><span>Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.<span> </span></span></span><a href=\"https://corporate.target.com/about\" target=\"_blank\"><u><span>Learn more about Target here.</span></u></a><span><span> </span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>ALL ABOUT SERVICE &amp; ENGAGEMENT</span></b><span> </span></p></div><div><p><span><span>Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates<span> </span></span><span>of</span><span><span> </span>both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and<span> </span></span><span>ultimately guest</span><span><span> </span>loyalty. Empowered to make shopping quick and easy for guests at the<span> </span></span><span>checklanes</span><span>, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>At Target</span><span>,</span><span><span> </span>we believe in our<span> </span></span><span>leaders</span><span><span> </span>having meaningful experiences that help them build and develop skills for a</span><span><span> </span>career. The role of a Service and</span><span><span> </span>Engagement Team Leader can provide you with the</span><span><span> </span>skills and experience of</span><span>: </span></b><span> </span></p></div><div><ul><li><p><span><span>G</span><span>uest service<span> </span></span><span>fundamentals</span><span><span> </span></span><span>and</span><span><span> </span></span><span>experience building a guest</span><span>-</span><span>first<span> </span></span><span>culture</span><span><span> </span>and driving loyalty</span><span><span> </span>programs</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>G</span><span>uest engagement</span><span>,</span><span><span> </span>problem<span> </span></span><span>solving</span><span><span> </span>and resolution </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>R</span><span>etail business fundamentals</span><span>,</span><span><span> </span>including</span><span><span> </span>department sales trends, inventory management, guest shopping patterns,<span> </span></span><span>pricing</span><span><span> </span>and promotions strategies</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>P</span><span>lanning department(s) daily/weekly workload to support business priorities and deliver</span><span><span> </span>service and</span><span><span> </span>sales goals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>L</span><span>eading a team of hourly team members</span><span>,</span><span><span> </span>including skills in interviewing, developing, coaching,<span> </span></span><span>evaluating</span><span><span> </span>and<span> </span></span><span>retaining</span><span><span> </span>talent</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>As a<span> </span></span></b><b><span>Service and Engagement Team Leader, no<span> </span></span></b><b><span>two days</span><span><span> </span>are ever the same, but a typical day will<span> </span></span><span>most likely include</span><span><span> </span>the following responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensures every team member understands, is trained, and consistently<span> </span></span><span>delivers on</span><span><span> </span>Target’s guest experience commitments</span><span><span> </span>and consistent operations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Reviews area guest, financial, and team outcome metrics to<span> </span></span><span>identify</span><span><span> </span>opportunities</span><span>,<span> </span></span><span>takes action to improve</span><span>, and</span><span><span> </span>aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating<span> </span></span><span>equitable</span><span><span> </span>experiences.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Lead</span><span><span> </span>a team of passionate and knowledgeable Guest Advocates</span></span><span><span>, Service Advocates</span></span><span><span><span> </span>and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in</span><span>teraction</span></span><span><span>s, quality of service</span><span>,</span><span><span> </span></span><span>resolution, driving</span><span><span> </span>loyalty</span><span><span> </span>and<span> </span></span><span>cleanliness standards</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead and<span> </span></span><span>demonstrate</span><span><span> </span>a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,<span> </span></span><span>coaching</span><span><span> </span>and team interactions</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Understand sales goal</span><span>s, business<span> </span></span><span>reporting</span><span><span> </span>and guest insights to</span><span><span> </span>plan and execute daily/weekly workload</span><span>,<span> </span></span><span>to deliver on store sa</span><span>les goals</span><span>,</span><span><span> </span>guest engagement</span><span><span> </span>and troubleshoot opportunity areas</span><span><span> </span>as needed<span> </span></span><span>throughout the day</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support<span> </span></span><span>Target Loyalty Programs<span> </span></span><span>to ensure your team can educate and promote the suite of benefits, features and offerings that reward our<span> </span></span><span>guest</span><span><span> </span>and</span><span><span> </span>enhance their shopping experience</span><span>.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support your<span> </span></span><span>direct<span> </span></span><span>leader</span><span><span> </span>by</span><span><span> </span></span><span>follow</span><span>ing</span><span><span> </span></span><span>up on training complet</span><span>ion, checking for understanding</span><span><span> </span>and supporting continuous education opportunities to drive<span> </span></span><span>proficiencies</span><span><span> </span>for all front of store experi</span><span>ences</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>With guidance from your direct leader, e</span><span>ngage in consistent, meaningful development conversations throughout the critical touch points within </span><span>the<span> </span></span></span><span><span>team&#39;s</span></span><span><span> career path</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Personalize recognition and appreciation<span> </span></span><span>of your team<span> </span></span><span>to reinforce critical guest service behaviors and promote a positive te</span><span>am and guest</span><span>-</span><span>centric culture</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>With guidance</span><span><span> </span>from your direct leader</span><span>,<span> </span></span><span>help l</span><span>ead a</span><span><span> </span>culture of accountability through clear expectations and performance management (</span><span>listen,<span> </span></span><span>observe</span><span>, recognize and coach) on critical Se</span><span>rvice and Engagement behaviors</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Quickly respond to any<span> </span></span></span><span><span>concerns with<span> </span></span></span><span><span>guest</span></span><span><span>s</span><span>’</span></span><span><span><span> </span>shopping experience by de-</span><span>escalating</span><span> the situation and ensuring your team understands and feels supported to<span> </span></span></span><span><span>resolve or address</span></span><span><span><span> </span>guest</span></span><span><span><span> </span>concerns and issues</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure</span><span><span> </span></span><span>your team</span><span><span> </span></span><span>members<span> </span></span><span>stay<span> </span></span><span>up-to-date</span><span><span> </span>on<span> </span></span><span>upcoming major promotions, brand<span> </span></span><span>launches</span><span><span> </span>and events</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Evaluate candidates for open positions an</span><span>d develop a guest-centric team</span><span><span> </span>as directed by your direct leader</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support and enable</span><span><span> </span></span><span>team members</span><span><span> </span></span><span>to deliver<span> </span></span><span>pick up<span> </span></span><span>and<span> </span></span><span>drive up</span><span><span> </span></span><span>orders</span><span><span> </span>(including drive up<span> </span></span><span>r</span><span>eturns and Starbucks)</span><span><span> </span>efficiently and accurately to<span> </span></span><span>digital</span><span><span> </span>guests</span><span>, following all federal,<span> </span></span><span>state</span><span><span> </span>and local<span> </span></span><span>adult beverage</span><span><span> </span>laws</span><span>. Support<span> </span></span><span>guest services as needed.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>D</span><span>emonstrate a culture of ethical co</span><span>nduct<span> </span></span><span>and<span> </span></span><span>compliance; l</span><span>ead team to work in the same way and hold others accounta</span><span>ble to this commitment</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead and<span> </span></span><span>demonstrate</span><span><span> </span>a safety culture</span><span><span> </span>through m</span><span>od</span><span>eling and recognizing safe behaviors,<span> </span></span><span>identifying</span><span><span> </span>and correct hazards, holding team accountable to following safety expectations,<span> </span></span><span>assisting</span><span><span> </span>with incident response, an</span><span>d reporting/investigating injuries<span> </span></span><span>timely</span><span><span> </span>and accurately. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Model the execution of physical security processes<span> </span></span><span>in order to</span><span><span> </span>enhance the instore security culture.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support merchandise protection strategies across the total store</span><span>,</span><span><span> </span>including ordering, storage and application<span> </span></span></span><span><span>as directed by best practices</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>If applicable, a</span><span>s a key c</span><span>arrier, follow all safe and secure training and processes</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Address all store emergency and compliance needs</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>All other</span><span><span> </span>duties<span> </span></span><span>based</span><span><span> </span>on business</span></span><span><span><span> </span>needs</span><span>.</span></span><span> </span></p></li></ul></div></div><div><div><p><span> </span></p></div><div><p><b><span>WHAT WE ARE LOOKING FOR</span></b><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>This m</span><span>ay</span><span><span> </span>be the right job for you if:</span></b><span> </span></p></div><div><ul><li><p><span><span>You enjoy interacting and helping others - including guests that<span> </span></span><span>shop</span><span><span> </span>our store and fellow team members you work with</span><span>.  </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You thrive in a fast-moving, highly<span> </span></span><span>active</span><span><span> </span>and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You are open to<span> </span></span><span>working</span><span><span> </span>a<span> </span></span><span>variable</span><span><span> </span>work schedule with varying hours,<span> </span></span><span>days</span><span><span> </span>or shifts (including nights, weekends,<span> </span></span><span>holidays</span><span>, closing shifts</span><span><span> </span>and other peak shopping times).</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>The good news is<span> </span></span></b><b><span>that we have some amazing training that will help teach you everything you need to know to be a<span> </span></span><span>Service and Engagement<span> </span></span><span>Team<span> </span></span><span>Lead</span><span>er</span><span>.</span><span><span> </span></span></b><b><span>But</span><span>,</span><span><span> </span>there are a few skills you should have from the get-go:</span></b><span> </span></p></div><div><ul><li><p><span><span>High school diploma or equivalent</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must be at least 18 years of age or older</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Previous</span><span><span> </span>retail experience preferred, but not<span> </span></span><span>required</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead and hold others accountable</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to communicate on multiple frequency devices and<span> </span></span><span>operate</span><span><span> </span>handheld scanners, and other technology equipment as directed</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Work independently and as part of a team</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage workload and prioritize tasks independently</span><span><span> </span>and with a team</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Welcoming and helpful attitude</span><span><span> </span></span><span>toward<span> </span></span></span><span><span>all guests and other team members</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Effective communication skills </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Capability to remain focused and composed in a fast-paced environment and<span> </span></span><span>accomplish</span><span><span> </span>multiple tasks within established<span> </span></span><span>timeframes</span></span><span> </span></p></li></ul></div></div><div><div><p><span> </span></p></div><div><p><b><span>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</span></b><span><span> </span></span><span> </span></p></div><div><ul><li><p><span><span>Access all areas of the building to respond to guest or team member issues</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Interpret instructions,<span> </span></span><span>reports</span><span><span> </span>and information</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Accurately handle cash register operations</span><span>,</span><span><span> </span>cash transactions</span><span>,</span><span><span> </span>and oversee cash office processes</span><span><span> </span>as needed </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Scan,<span> </span></span><span>handle</span><span><span> </span>and move merchandise efficiently and safely, including<span> </span></span><span>frequently</span><span><span> </span></span><span>lifting or moving merchandise up to 4</span><span>4</span><span><span> </span>pounds </span><span>without<span> </span></span><span>additional</span><span><span> </span>assistance from others </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Climb up and down ladders as needed  </span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Flexible work schedule (e.g., nights,<span> </span></span><span>weekends</span><span><span> </span>and holidays) and re</span><span>liable and prompt attendance necessary</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div></div></div><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Benefits Eligibility</b></p>Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C  |  Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p></p><p></p><p><b><span>Americans with Disabilities Act (ADA)</span></b></p><p></p><p><span>In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to </span><span>candidate.accommodations&#64;HRHelp.Target.com.</span><span> </span><span>Non-accommodation-related</span><span> requests, such as application follow-ups or technical issues, will not be addressed through this channel.  </span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p>",
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