Operations Associate (VIP Guest Services) - PS ATL

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 8pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 11pt; font-family: Aptos, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 12px; line-height: 12.84px; font-family: Caudex, serif;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">About PS</em></span></strong></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 8pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 11pt; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 12px; line-height: 12.84px; font-family: Caudex, serif;\">PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 8pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 11pt; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 12px; line-height: 12.84px; font-family: Caudex, serif;\">Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 8pt; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 11pt; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 12px; line-height: 12.84px; font-family: Caudex, serif;\">Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 11pt; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 12px; line-height: 12.84px; font-family: Caudex, serif;\">We are building more than terminals - we are shaping a new way to travel. If you&rsquo;re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.</span></p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>The Role: Operations Associate (VIP Guest Services)</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers&#39; reservations.</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Responsibilities &amp; Expectations</span></em></strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'> </span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Reservation Mastery: </span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Work in a team setting to tailor and execute seamless luxury experiences for PS guests.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Warm Welcome:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Brand Representative: </span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>When operating at the terminals, engage airline partners with kindness and professionalism, always aim to strengthen airline relationships.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Luggage Concierge:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 100 lbs.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Efficient Security/Immigration Assistance:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Escort guests through PS&rsquo; on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS&rsquo; on-site immigration.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Luxury Transportation:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Intensive Training:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Successfully complete 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Exquisite Service:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Dynamic Flexibility:</span></strong><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Requirements</span></em></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Must pass a pre-employment background check including drug screening and TSA/CBP clearance.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Must be authorized to work in the United States.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Experience in customer service, airline and/or hospitality industry-related leadership role preferred.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Driver&#39;s License in good standing, active for a minimum of 1 year</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Experience working with high-end clients in a luxury hospitality setting required.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Minimum education requirement of High school Diploma/GED&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Full-Time Employee Benefits&nbsp;</span></em></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>401K retirement plan with company matching</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Health and Dependent care FSA and HSA with company matching&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Merit-based raises and bonuses</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>12 PTO Days / 6 Paid Sick Days Prorated Annually</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Monthly Health &amp; Wellness and Cell phone reimbursement</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Paid training&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Friends &amp; Family Discounted PS Use.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Tuition Reimbursement.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>A great career path with promotion opportunities.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>Overtime opportunities available. This is a full time role.&nbsp;</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;background:white;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;background:white;'><em><span style='font-size:12px;font-family:\"Caudex\",serif;color:black;'>PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;background:white;'><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><em><span style='font-size:12px;font-family:\"Caudex\",serif;'>&nbsp;</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 12px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span></p><div class=\"fr-view\"><div><span style=\"font-size: 12px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div></div></div></div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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