Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)

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  "source_hash": "ee3854ece3df30dca5cc56713d150c6f92a909150bb97b69ff8f72ad7cdd8c8c",
  "last_changed_at": "2026-05-30T05:43:44.159Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Houston, Texas, 77005, United States",
    "city": "Houston",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:12.670Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Houston, Texas, 77005, United States",
      "city": "Houston",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "101",
    "isRemote": null,
    "location": {
      "city": "Houston",
      "state": "Texas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18475",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)",
    "departmentLabel": "Business Office",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Houston",
      "state": "Texas",
      "postalCode": "77005",
      "addressCountry": "United States"
    },
    "datePosted": "2024-12-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-family: 'Arial',sans-serif\">SUMMARY</span></span><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 13px\">:   </span></span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Primary Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Answers incoming calls.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">May provide coordination of billing activities among peers, including recognition of problems and researching options for the manager.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Performs billing/verification as assigned.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Calculate out of packet amounts for advanced services. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Contact patient with anticipated amount due.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Responds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.</span></li>\n</ul>\n<p><span style=\"font-family: 'Arial',sans-serif\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Education, Experience, and Knowledge</span></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif\">High School diploma or equivalent.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">Two years of experience in medical billing and insurance verification.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">Two years of experience in a customer service environment.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">NextGen EPM software experience a plus.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">Epic software experience a plus. </span><br><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\"><span style=\"font-family: 'Arial',sans-serif\">Skills and Abilities</span></span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Must </span><span style=\"font-family: 'Arial',sans-serif\">have keyboarding skills, be familiar with the Windows environment and have an understanding of various payer verification/claims software.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.</span></li>\n<li><span style=\"font-family: 'Arial',sans-serif\">Excellent customer service skills.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Must be very detail oriented</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: 'Arial',sans-serif\">Physical Requirements</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Continuous sitting.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Frequent use of computer (repetitive fine hand manipulation) and simple grasping of items.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18475",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18381",
    "jobOpeningName": "Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)",
    "departmentLabel": "Business Office",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://mchllp.bamboohr.com/careers/101",
    "employmentStatusLabel": "Full Time"
  }
}