Customer Experience Admin

Window Nation is growing fast! Join a high energy team where your ideas and contributions will make a lasting impact on our future. One Goal, One Passion – Growth is Everything at Window Nation At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements. As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement. The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. In this role, you'll connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team, you'll help deliver smooth, timely, and positive experiences at every touchpoint. This role calls for someone who is empathetic, detail-oriented, and genuinely passionate about providing exceptional service and communication. This position will work out of our company headquarters in Fulton, MD. Candidates in Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and surrounding areas are encouraged to apply! #LI-NB1 What We Offer: Competitive pay Bonus opportunities for eligible roles Full-time benefits package (medical, dental, vision, life, and 401(k) retirement options) Paid time off Growth opportunities within a rapidly expanding company A supportive team culture where your contributions matter and craftsmanship is celebrated Why Window Nation? At Window Nation, we know that when our people grow, our company grows. We’re committed to helping you build a rewarding career while being part of a team that values hard work, reliability, and collaboration. Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. Core Role Responsibilities Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment. Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction. Liaise between Window Nation's post-installation customers and support teams. Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs. Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience. Basic Qualifications High school Diploma, GED, or equivalent required 1+ years of customer service experience to include call centers and/or customer care Preferred Qualifications Experience working with a CRM system or other customer tracking software Experience working with Microsoft Suite products Ability to organize multiple activities with minimal supervision Demonstrated success in deadline-driven environment Customer-centric mindset Strong attention to detail Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed

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