FRONT OFFICE ASSOCIATE

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    "description_html": "<p><strong>Job Summary:</strong></p><p>Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.</p><p><br></p><p><strong>Supervisory Responsibilities:</strong> N/A</p><p><br></p><p><strong>Essential Duties / Responsibilities:</strong></p><ul><li>Greet and welcome patients with a positive and friendly attitude.</li><li>Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.</li><li>Schedule and confirm patient appointments, ensuring efficient use of appointment slots.</li><li>Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.</li><li>Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.</li><li>Maintain a neat and organized front desk area.</li><li>Coordinate with medical staff to ensure a smooth patient flow.</li><li>Handle sensitive patient information confidentially.</li><li>Assist with administrative tasks as needed, including generating reports for marketing or patient communication.</li><li>Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.</li><li>Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.</li><li>Collaborate with team members across clinics to maintain a cohesive and supportive work environment.</li><li>Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.</li><li>Other duties as assigned.&nbsp;</li></ul><p><br></p><p><strong>Required Skills / Abilities:</strong></p><ul><li>Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.</li><li>Time management skills.</li><li>Cleanliness and adherence to protocols.</li><li>Attention to detail.</li><li>Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>High School Diploma.</li><li>Customer service experience, preferably in a healthcare-related setting.</li><li>Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.</li><li>Working knowledge of medical terminology and health care insurance.</li><li>Working knowledge of MS Office (MS Word, Excel, and Outlook)&nbsp;</li></ul><p>*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.</p>",
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