Customer Relations Specialist

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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Position: Operations Account Specialist</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Compensation: &nbsp;$75k- $80k</strong></span><br><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><strong>Core Responsibilities &amp; Duties:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Plan, quote, enter, direct, and monitor domestic shipments</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure all customer instructions are entered into the system</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure necessary shipment milestones are present and in correct order</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Work with operations team to determine routing for required service level&nbsp;</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Negotiating rates with vendors and request spot quotes</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Accruing vendor costs and working to revolve any variances</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Sending invoices to the customers</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure freight and documentation meets security, TSA, and company compliance programs</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Track and monitor entire process of cargo movement and keep customers up to date on movement details&nbsp;</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Other duties as assigned</span></span></li></ul><p style=\"background-color: white; line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><strong>Job Requirements &amp; Qualifications:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Five (5) years freight forwarding operations or account management experience preferred</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Strong attention to detail and ability to handle high volume of transactions</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to multitask and work well under pressure</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Strong verbal and written communication skills</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to coordinate efforts with other organizations&nbsp;</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Strong problem-solving skills</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Team oriented</span></span></li></ul><p style=\"background-color: white; line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><strong>What We Offer:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Competitive base salary</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Paid time off within the first year of employment, sick time and holidays</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Company provided life insurance</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Health, vision, and dental insurance options</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Commuter benefit plan</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Optional supplemental life insurance</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">401(k)</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Wellness program</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">#LI-TK1</span></span></p>",
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