ICT Manager

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      "postalCode": "5181",
      "addressCountry": "Papua New Guinea"
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    "description": "<p><span style=\"font-weight: bold\">Job Title: </span>ICT Manager (Information &amp; Communication Technology Manager)                                              <span style=\"font-weight: bold\">Department: </span>Information Technology                                                                                                                        <span style=\"font-weight: bold\">Division: </span>IBSUniversity                                                                                                                                                  <span style=\"font-weight: bold\">Reports To: </span>Director – Institutional Development / Vice Chancellor                                                                      <span style=\"font-weight: bold\">Location: </span>IBSUniversity – Papua New Guinea                                                                                                    <span style=\"font-weight: bold\">Employment Type: </span>Full-Time (3 Years)</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">POSITION OVERVIEW</span></p>\n<p>IBSUniversity is a leading private university in Papua New Guinea, committed to delivering high-quality education and fostering innovation. The University relies on robust, secure, and innovative ICT systems to support academic delivery, administrative operations, and student services.</p>\n<p>The <span style=\"font-weight: bold\">ICT Manager</span> is responsible for providing strategic leadership and operational management of all ICT functions, including IT infrastructure, communication systems, digital learning technologies, and cybersecurity.</p>\n<p>This role plays a critical part in enabling digital transformation, enhancing teaching and learning through technology, and ensuring reliable, secure, and efficient ICT services across the University.</p>\n<p>The ICT Manager plays a strategic and operational role in driving IBS University’s digital transformation, ensuring reliable ICT services, and enabling innovation in education and institutional operations.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KEY RESPONSIBILITIES</span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">1. ICT Strategy &amp; Leadership</span></p>\n<ul>\n<li>Develop and implement the University’s ICT strategy aligned with institutional goals</li>\n<li>Drive digital transformation initiatives to enhance teaching, learning, and operations</li>\n<li>Advise senior management on emerging technologies and innovation opportunities</li>\n<li>Manage ICT budgets, resources, and technology investments</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">2. IT Operations &amp; Infrastructure</span></p>\n<ul>\n<li>Oversee IT infrastructure including networks, servers, systems, and data centers</li>\n<li>Ensure high availability, reliability, and performance of ICT services</li>\n<li>Manage IT support services and ensure timely resolution of issues (SLA compliance)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">3. Systems &amp; Applications Management</span></p>\n<ul>\n<li>Manage core systems such as Student Information Systems (SIS), Learning Management Systems (LMS), and ERP platforms</li>\n<li>Ensure systems integration, upgrades, and optimal performance</li>\n<li>Support academic and administrative departments with system requirements</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">4. Communication &amp; Network Services</span></p>\n<ul>\n<li>Oversee campus-wide network infrastructure, internet services, and Wi-Fi connectivity</li>\n<li>Manage communication systems including telephony (VoIP) and internal communication platforms</li>\n<li>Ensure reliable and secure connectivity across all IBS campuses and facilities</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">5. Digital Learning &amp; Educational Technology</span></p>\n<ul>\n<li>Support and enhance digital learning platforms (e.g., LMS, e-learning tools)</li>\n<li>Oversee smart classroom technologies and hybrid/online learning capabilities</li>\n<li>Work closely with academic teams to integrate technology into teaching and learning</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">6. Cybersecurity &amp; Risk Management</span></p>\n<ul>\n<li>Develop and implement ICT security policies, procedures, and controls</li>\n<li>Protect systems and data from cybersecurity threats and breaches</li>\n<li>Ensure compliance with data protection regulations and best practices</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">7. IT Governance &amp; Compliance</span></p>\n<ul>\n<li>Develop and enforce ICT policies, standards, and governance frameworks</li>\n<li>Ensure compliance with regulatory requirements and accreditation standards</li>\n<li>Maintain documentation for audits and institutional reviews</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">8. Project Management</span></p>\n<ul>\n<li>Lead ICT projects including system implementations, upgrades, and new technologies</li>\n<li>Coordinate with stakeholders and vendors to ensure successful delivery</li>\n<li>Ensure projects are completed on time and within budget</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">9. Vendor &amp; Stakeholder Management</span></p>\n<ul>\n<li>Manage relationships with ICT vendors, service providers, and partners</li>\n<li>Monitor vendor performance and service level agreements (SLAs)</li>\n<li>Collaborate with internal stakeholders to align ICT services with business needs</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">10. Data Management &amp; Analytics</span></p>\n<ul>\n<li>Support data systems and reporting tools for decision-making</li>\n<li>Ensure data integrity, security, and accessibility</li>\n<li>Develop dashboards and reports for management insights</li>\n</ul>\n<p><br></p>\n<p> <span style=\"font-weight: bold\">11. </span><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-weight: bold\">B</span>usiness Continuity &amp; Disaster Recovery</span></p>\n<ul>\n<li>Develop and maintain disaster recovery and business continuity plans</li>\n<li>Ensure backup systems and recovery processes are in place and tested regularly</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">12. Team Leadership</span></p>\n<ul>\n<li>Lead, mentor, and develop the ICT team</li>\n<li>Allocate tasks and ensure high performance and accountability</li>\n<li>Foster a culture of innovation and continuous improvement</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">13. Stakeholder Support</span></p>\n<ul>\n<li>Provide technical support and training to staff and students</li>\n<li>Ensure effective communication between ICT and other departments</li>\n<li>Support institutional initiatives through technology solutions</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">14. Reporting &amp; Administration</span></p>\n<ul>\n<li>Prepare reports on ICT performance, risks, and improvements</li>\n<li>Manage ICT budgets and ensure cost efficiency</li>\n<li>Support audits, accreditation, and compliance processes</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KEY SELECTION CRITERIA</span></p>\n<p><span style=\"font-weight: bold\">Essential</span></p>\n<ul>\n<li>Bachelor’s degree in Information Technology, Computer Science, or related field</li>\n<li>Minimum 5–7 years’ experience in ICT management or a senior IT role</li>\n<li>Strong knowledge of IT infrastructure, networks, and systems</li>\n<li>Experience in cybersecurity, risk management, and IT governance</li>\n<li>Proven leadership and team management experience</li>\n</ul>\n<p><span style=\"font-weight: bold\">Desirable</span></p>\n<ul>\n<li>Master’s degree in IT or related field</li>\n<li>Experience in a higher education environment</li>\n<li>Professional certifications (e.g., ITIL, Cisco, Microsoft, Cybersecurity)</li>\n<li>Experience with LMS, ERP, and digital learning platforms</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KEY COMPETENCIES</span></p>\n<ul>\n<li>Strategic Thinking &amp; Innovation</li>\n<li>Technical Expertise</li>\n<li>Leadership &amp; Team Management</li>\n<li>Project Management</li>\n<li>Problem Solving &amp; Decision Making</li>\n<li>Communication &amp; Stakeholder Engagement</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WORK ENVIRONMENT</span></p>\n<p>This role operates in a dynamic academic environment, supporting teaching, learning, and administrative functions. The position may require working outside normal hours for system maintenance, upgrades, or emergency support.</p>\n<p> </p>",
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