Home › Companies › Royal Brass and Hose › Customer Service Associate
Customer Service Associate
Royal Brass and Hose · Princeton, WV, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Royal Brass and Hose |
| Title | Customer Service Associate |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Princeton, WV, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2025-11-17 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Royal Brass and Hose. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Princeton. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Royal Brass and Hose |
| Source | 837d60c8-0627-4d7c-8a27-228580ae646e |
| ATS provider | Rippling ATS |
Description
company
Royal Brass and Hose
Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.
We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.
role
Job purpose
The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
Essential Job Functions
• Order entry – Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required
• Open order management – Review customer open orders daily
• Back-order fill management – Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
• Dispatch – dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.
Qualifications
• Excellent customer service skills
• Ability to work independently and safely
• Basic computer knowledge required
• Good typing skills
• Data entry skills
• Ability to multi-task
• Detail oriented
• Good decision-making ability
• Good written and verbal skills
• Ability to work in a fast-paced environment for long periods
• Great team spirit
• Able to work alone and self-motivated
• Good math skills
• High school diploma or GED
Working conditions
• In office/warehouse setting
• Minimal climate-controlled environment
Physical requirements
• Able to lift 40 lbs.
• Able to push 30 lbs.
• Able to push or pull 50 lbs.
• Able to reach overhead occasionally
• Ability to sit for prolonged period of time
• Ability to stand for prolonged period of time (when covering front counter)
• Ability to walk, bend, stoop and climb stairs as needed
• Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing
Full job record
| Job ID | 7edc6bb03603916c943e9ea516d1ccb4049b7aae |
| Org ID | 8027f24e-80c0-4f5c-bae2-ee171e9ad747 |
| Source ID | 837d60c8-0627-4d7c-8a27-228580ae646e |
| Board ID | 837d60c8-0627-4d7c-8a27-228580ae646e |
| Provider | rippling |
| Provider Job Key | 10d743d1-cc3a-45a3-889b-c473cad29643 |
| Title | Customer Service Associate |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Princeton, WV, United States |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | WV |
| City | Princeton |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/royalbrassandhose/jobs/10d743d1-cc3a-45a3-889b-c473cad29643 |
| Apply URL | https://ats.rippling.com/royalbrassandhose/jobs/10d743d1-cc3a-45a3-889b-c473cad29643 |
| First Seen At | 2026-05-29 07:13:57Z |
| Last Seen At | 2026-06-06 08:44:52Z |
| Last Checked At | 2026-06-06 08:44:52Z |
| Last Changed At | 2026-06-06 08:44:52Z |
| Inactive At | — |
| Source Posted At | 2025-11-17 17:12:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=royalbrassandhose/date=2026-06-06/2026-06-06T08-44-51-746Z-239f694eb2e1e388bd3e2fac22e046270210435b4928f96a5506aa9558db9982.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:7pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Job purpose</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Essential Job Functions</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Order entry – Includes but not limited to direct entry, fax, online orders</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Answer customer and territory/account managers phone calls</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Open order management – Review customer open orders daily</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Back-order fill management – Review, fulfill, print customer backorders daily</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Dispatch – dispatch/invoice orders in a timely manner as required</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Qualifications</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Excellent customer service skills</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to work independently and safely</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Basic computer knowledge required</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good typing skills</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Data entry skills</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to multi-task</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Detail oriented</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good decision-making ability</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good written and verbal skills</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to work in a fast-paced environment for long periods</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Great team spirit</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to work alone and self-motivated</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good math skills</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• High school diploma or GED</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Working conditions</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• In office/warehouse setting</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Minimal climate-controlled environment</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Physical requirements</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to lift 40 lbs.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to push 30 lbs.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to push or pull 50 lbs.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to reach overhead occasionally</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Ability to sit for prolonged period of time</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to stand for prolonged period of time (when covering front counter)</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to walk, bend, stoop and climb stairs as needed</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Royal Brass and Hose</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><u><span style=\"text-decoration:underline;white-space:pre-wrap;\">We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.</span></u></p>"
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/7edc6bb03603916c943e9ea516d1ccb4049b7aae?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/8027f24e-80c0-4f5c-bae2-ee171e9ad747JSONGET https://api.bluedoor.sh/job-postings/v1/sources/837d60c8-0627-4d7c-8a27-228580ae646eJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/7edc6bb03603916c943e9ea516d1ccb4049b7aae/eventsJSON