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Customer Service Associate

Royal Brass and Hose · Princeton, WV, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyRoyal Brass and Hose
TitleCustomer Service Associate
Normalized title-
Department / teamCustomer Service
LocationPrinceton, WV, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2025-11-17 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Royal Brass and Hose.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Princeton.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRoyal Brass and Hose
Source837d60c8-0627-4d7c-8a27-228580ae646e
ATS providerRippling ATS

Description

company Royal Brass and Hose Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success. We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing. role Job purpose The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. Essential Job Functions • Order entry – Includes but not limited to direct entry, fax, online orders • Answer customer and territory/account managers phone calls • Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required • Open order management – Review customer open orders daily • Back-order fill management – Review, fulfill, print customer backorders daily • Customer Credit - Process customer return authorizations and credits per company policy in a timely manner • Dispatch – dispatch/invoice orders in a timely manner as required • Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates • Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates • Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes. Qualifications • Excellent customer service skills • Ability to work independently and safely • Basic computer knowledge required • Good typing skills • Data entry skills • Ability to multi-task • Detail oriented • Good decision-making ability • Good written and verbal skills • Ability to work in a fast-paced environment for long periods • Great team spirit • Able to work alone and self-motivated • Good math skills • High school diploma or GED Working conditions • In office/warehouse setting • Minimal climate-controlled environment Physical requirements • Able to lift 40 lbs. • Able to push 30 lbs. • Able to push or pull 50 lbs. • Able to reach overhead occasionally • Ability to sit for prolonged period of time • Ability to stand for prolonged period of time (when covering front counter) • Ability to walk, bend, stoop and climb stairs as needed • Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing

Full job record

Job ID7edc6bb03603916c943e9ea516d1ccb4049b7aae
Org ID8027f24e-80c0-4f5c-bae2-ee171e9ad747
Source ID837d60c8-0627-4d7c-8a27-228580ae646e
Board ID837d60c8-0627-4d7c-8a27-228580ae646e
Providerrippling
Provider Job Key10d743d1-cc3a-45a3-889b-c473cad29643
TitleCustomer Service Associate
Normalized Title
Statusactive
Activeyes
Location TextPrinceton, WV, United States
DepartmentCustomer Service
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionWV
CityPrinceton
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ats.rippling.com/royalbrassandhose/jobs/10d743d1-cc3a-45a3-889b-c473cad29643
Apply URLhttps://ats.rippling.com/royalbrassandhose/jobs/10d743d1-cc3a-45a3-889b-c473cad29643
First Seen At2026-05-29 07:13:57Z
Last Seen At2026-06-06 08:44:52Z
Last Checked At2026-06-06 08:44:52Z
Last Changed At2026-06-06 08:44:52Z
Inactive At
Source Posted At2025-11-17 17:12:37Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=royalbrassandhose/date=2026-06-06/2026-06-06T08-44-51-746Z-239f694eb2e1e388bd3e2fac22e046270210435b4928f96a5506aa9558db9982.json
Event Fields
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  "source_hash": "6582d255ecee8382e27ec8c098116e2440200cc7c7dd264038d20b682cf1280c",
  "last_changed_at": "2026-06-06T08:44:52.959Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
    "raw": "Princeton, WV, United States",
    "city": "Princeton",
    "region": "WV",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98,
    "workplace_type": "on_site"
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:44:52.935Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Princeton, WV, United States",
      "city": "Princeton",
      "region": "WV",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98,
      "workplace_type": "on_site"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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        "countryCode": "US",
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    "companyName": "Royal Brass and Hose",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Job purpose</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Essential Job Functions</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Order entry – Includes but not limited to direct entry, fax, online orders</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Answer customer and territory/account managers phone calls</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Open order management – Review customer open orders daily</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Back-order fill management – Review, fulfill, print customer backorders daily</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Dispatch – dispatch/invoice orders in a timely manner as required</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Qualifications</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Excellent customer service skills</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to work independently and safely</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Basic computer knowledge required</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good typing skills</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Data entry skills</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to multi-task</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Detail oriented</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good decision-making ability</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good written and verbal skills</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to work in a fast-paced environment for long periods</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Great team spirit</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to work alone and self-motivated</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Good math skills</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• High school diploma or GED</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Working conditions</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• In office/warehouse setting</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Minimal climate-controlled environment</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Physical requirements</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to lift 40 lbs.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to push 30 lbs.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to push or pull 50 lbs.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to reach overhead occasionally</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">• </span><span style=\"font-size:12pt;white-space:pre-wrap;\">Ability to sit for prolonged period of time</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to stand for prolonged period of time (when covering front counter)</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Ability to walk, bend, stoop and climb stairs as needed</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">• Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Royal Brass and Hose</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><u><span style=\"text-decoration:underline;white-space:pre-wrap;\">We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.</span></u></p>"
    },
    "workLocations": [
      "Princeton, WV"
    ],
    "employmentType": {
      "id": "Hourly, full-time",
      "label": "HOURLY_FT"
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    "payRangeDetails": [],
    "activeJobApplication": {
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          "fieldType": "SHORT_ANSWER"
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          "oid": "last_name",
          "title": "Last name",
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        {
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        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
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        {
          "oid": "phone_number",
          "title": "Phone number",
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          "oid": "cover_letter",
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      "customQuestions": {
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            "oid": "last_name",
            "title": "Last name",
            "required": true,
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            "required": true,
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          {
            "oid": "current_company",
            "title": "Current company",
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          {
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/7edc6bb03603916c943e9ea516d1ccb4049b7aae?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/8027f24e-80c0-4f5c-bae2-ee171e9ad747JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/837d60c8-0627-4d7c-8a27-228580ae646eJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/7edc6bb03603916c943e9ea516d1ccb4049b7aae/eventsJSON